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- Tasks: Manage online experiences, optimise user journeys, and drive revenue for our eCommerce platform.
- Company: Join Hotel Chocolat, a brand dedicated to making people and nature happy through chocolate.
- Benefits: Enjoy a competitive salary, 50% product discount, and 70% off stays at our Saint Lucia hideaway.
- Why this job: Be part of a dynamic team that shapes the future of online gifting in a fun environment.
- Qualifications: Ecommerce experience, strong communication skills, and a customer-first mindset are essential.
- Other info: Hybrid working model with opportunities for career growth and collaboration across teams.
The predicted salary is between 30000 - 40000 £ per year.
As we continue our mission to make people and nature happy through chocolate, we’re looking for an Ecommerce Executive to join our eCommerce team on a hybrid, full-time basis. In this role, you’ll take ownership of the day-to-day online experience across our website and app, driving revenue, optimising user journeys, and delivering campaign initiatives that support business growth. Working with teams across marketing, content, and operations, you’ll make sure our online channels perform at their very best while delivering a seamless, engaging customer experience.
As well as a competitive salary and a range of company benefits, you’ll receive 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia. Here at Hotel Chocolat, we’ve adopted hybrid working. This means you’ll join us on site for three days a week, and for the other two days – you can work from wherever you like! The on-site location for this role is our support office, ‘Mint House’, in Royston, Hertfordshire. Our home from the very beginning, it’s just off the A505 and 10 minutes’ walk from Royston train station, with direct rail links to London King’s Cross.
What you’ll be doing…
- Managing the Ecommerce activity calendar, including product launches, promotions, and seasonal campaigns.
- Partnering with the Ecommerce Trading Manager to deliver ‘best in class’ online gifting journeys.
- Using tools such as Google Analytics and Content Square to analyse performance and identify opportunities.
- Working with SEO, CRO, and UX teams to optimise site journeys.
- Overseeing product uploads, merchandising, and categorisation for accuracy and impact.
- Collaborating with Marketing and CRM teams to deliver seamless campaigns.
- Producing weekly and ad-hoc reports with actionable recommendations.
- Monitoring stock levels and ensuring product availability with merchandising/trading teams.
- Leading site walks with the Ecommerce Assistant to test journeys and resolve issues.
- Keeping ahead of industry and competitor trends, sharing recommendations for Hotel Chocolat.
- Deputising for the Ecommerce Trading Manager when required.
Who you are…
- Commercially minded with a customer-first approach, especially attuned to gifting.
- A confident communicator who works well both independently and within a team.
- Organised with meticulous attention to detail.
- Digitally savvy with a proactive, problem-solving mindset.
- Previous experience in an Ecommerce retail environment.
- Comfortable using Ecommerce platforms and searchandising systems (e.g. Algolia).
- Strong Excel skills and familiarity with reporting tools such as Content Square.
- Excellent organisational skills and attention to detail.
- Clear written and verbal communication skills.
- Experience working closely with SEO, CRO, and UX teams.
- Knowledge of online customer gifting journeys.
Ecommerce Trading Exec in Royston employer: Hotel Chocolat
Contact Detail:
Hotel Chocolat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Trading Exec in Royston
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce space, especially those who work at Hotel Chocolat or similar companies. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Show off your skills! If you’ve got experience with Google Analytics or SEO, make sure to highlight that in conversations. Maybe even prepare a mini case study of how you improved an online experience in a previous role.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Send a message through our website expressing your interest in the eCommerce Trading Exec role. It shows initiative and could put you on the radar before the official listing.
✨Tip Number 4
Stay updated on industry trends! Follow eCommerce blogs and social media accounts to keep your knowledge fresh. Being able to discuss recent trends or competitor strategies during interviews will definitely impress.
We think you need these skills to ace Ecommerce Trading Exec in Royston
Some tips for your application 🫡
Show Your Passion for E-commerce: When writing your application, let us see your enthusiasm for e-commerce and how it connects to our mission. Share any relevant experiences that highlight your love for online trading and customer engagement.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Ecommerce Trading Exec role. Highlight your skills in managing online experiences, using analytics tools, and collaborating with teams, as these are key to what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your achievements and skills. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Hotel Chocolat!
How to prepare for a job interview at Hotel Chocolat
✨Know Your Ecommerce Stuff
Make sure you brush up on your knowledge of ecommerce platforms and tools like Google Analytics and Content Square. Be ready to discuss how you've used these in previous roles to drive revenue and optimise user journeys.
✨Showcase Your Team Spirit
This role involves collaborating with various teams, so be prepared to share examples of how you've successfully worked with marketing, content, and operations in the past. Highlight your communication skills and how you contribute to a team environment.
✨Be Detail-Oriented
Since attention to detail is crucial for this position, come equipped with examples that demonstrate your organisational skills. Discuss how you've managed product uploads or merchandising accurately in previous roles.
✨Stay Ahead of Trends
Research current trends in the ecommerce space, especially around gifting. Be ready to share insights on competitors and how you can help Hotel Chocolat stay ahead in the market. This shows your proactive mindset and passion for the industry.