Sales Advisor in Pontyclun

Job Introduction

Are you ready to join Hotel Chocolat’s exciting and ongoing journey as the UK’s favourite premium chocolate brand?

We are looking for a Sales Advisor who will be a true brand ambassador. You do not need prior retail experience; we only need a commitment to passion, enthusiasm and customer focus.

You’ll love sharing our products with customers with a warm, personal touch, ensuring that an amazing customer experience is delivered through excellent product and brand knowledge.

Responsibilities

• Warmly welcome each customer and immerse them in the world of Hotel Chocolat.
• Discover customers’ needs and reasons for visiting through friendly conversation.
• Delight customers with product demonstrations and tasting sessions, checking for allergens throughout the visit.
• Close sales and confidently recommend additional products such as gift bags.
• Thank customers for shopping with us, making sure they leave happy.
• Process transactions, refunds and exchanges at the till.
• Respond to customer feedback.
• Assist the team with deliveries and stock management, keeping the delivery area clear and tidy in line with health and safety guidelines.
• Maintain the appearance of the store and café areas to a high standard.
• Prepare hot and cold drinks, ice creams, and snacks according to guidelines, keeping the area immaculately clean. Upsell where appropriate given the pace of the café.
• Support the success of the store and team wherever possible.

Benefits

• £13.05 per hour
• Incentives based on performance
• 50% unlimited staff discount for yourself and friends and family
• 70% discount off a stay in our Hotel in St Lucia
• Opportunity for personal development and career progression in an innovative and expanding company

Job Details

• Contract type: Fixed Term Contract
• Working hours: 10 hours per week
• Location: Unit 10A, Talbot Green Retail Park, Llantrisant, Pontyclun
• Closing date: 31/07/2026
• Job category: Retail
• Country: UK Region

About Us

Hotel Chocolat is a family of chocolate lovers. From luxury gifts and iconic Velvetiser® to more, we craft moments of indulgence. Over 150 stores across the UK, we continue to grow across categories, channels and territories.

Patience, passion and purpose drive everything we do. It’s the result of hard work, innovation and the shared dedication of our customers, colleagues, farmers and suppliers.

Learn more about our People Pledge to equality, diversity and inclusion at hotelchocolat.com/uk/engaged-ethics/our-people.html