At a Glance
- Tasks: Welcome customers, share chocolate delights, and create amazing experiences.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand.
- Benefits: Earn £13.05 per hour, enjoy 50% staff discount, and career growth opportunities.
- Other info: Work in a fun, innovative environment with real career progression.
- Why this job: Be part of a passionate team and indulge in the world of chocolate.
- Qualifications: No retail experience needed, just enthusiasm and a love for customer service.
The predicted salary is between 27000 - 28000 £ per year.
Are you ready to join Hotel Chocolat’s exciting and ongoing journey as the UK’s favourite premium chocolate brand? To join us as a Sales Advisor, you don’t need retail experience to work here, just a commitment to being a true brand ambassador who is passionate, enthusiastic and customer focused. You’ll love sharing our products with our customers with a warm and personal touch, ensuring that an amazing customer experience is delivered through excellent product and brand knowledge.
What You’ll be doing:
- You’ll warmly welcome every customer and immerse them in the world of Hotel Chocolat.
- Discovering your customers’ needs and reason for their visit through friendly conversation.
- Delighting your customers through product demonstrations and tasting sessions, ensuring to check for allergens throughout your time with them.
- Closing the sale and confidently recommending additional products such as gift bags.
- Genuinely thanking your customer for shopping with us, ensuring they leave happy.
- Processing transactions, refunds and exchanges at the till.
- Responding to customer feedback.
- Working with your team to support with deliveries and stock management, keeping the delivery area clear and tidy in line with our health and safety guidelines.
- Maintaining the appearance of the store and café areas to a high standard.
- If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes whilst keeping the area immaculately clean.
- The customer experience is just as important, however given the pace of a café, you will focus on upselling to your customer.
- Support where you can to the success of your store and team.
In return for going the extra mile every day, we’ll offer you:
- £13.05 per hour
- Incentives based on performance.
- 50% unlimited staff discount to treat yourself and your friends and family.
- 70% discount off a stay in our Hotel in St Lucia.
- A chance to develop yourself personally, working in an exciting, innovative and expanding company with real career progression.
About Us
We’re not just a chocolate company; we’re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we’re proud to operate over 150 stores across the UK and continue to grow across categories, channels, and territories. Patience, passion, and purpose drive everything we do – just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.
Sales Advisor in North East employer: Hotel Chocolat
Hotel Chocolat is an exceptional employer located in the Arnison Centre, Durham, offering a vibrant work culture where passion for chocolate meets customer engagement. As a Sales Advisor, you'll enjoy competitive pay, generous staff discounts, and opportunities for personal development within a rapidly expanding company. Join a family of chocolate lovers dedicated to crafting memorable experiences while benefiting from real career progression in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor in North East
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Hotel Chocolat’s story, values, and products. This way, you can show your passion and enthusiasm for the brand, which is key to landing that Sales Advisor role.
✨Tip Number 2
Practice your people skills! Since this role is all about connecting with customers, think of some friendly conversation starters or questions you can ask. Show us how you can create a warm and inviting atmosphere for shoppers.
✨Tip Number 3
Be ready to demonstrate your product knowledge! Brush up on the different chocolates and gifts Hotel Chocolat offers. Being able to recommend products confidently will impress us and show you’re serious about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our chocolate-loving family. Don’t miss out on this sweet opportunity!
We think you need these skills to ace Sales Advisor in North East
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for chocolate and customer service shine through. We want to see that you’re genuinely excited about the opportunity to be a part of our team!
Be Personal:Use a friendly tone in your application. Remember, we’re all about creating warm experiences for our customers, so reflect that in your writing. A personal touch can make all the difference!
Highlight Relevant Skills:Even if you don’t have retail experience, think about any transferable skills you have. Whether it’s communication, teamwork, or problem-solving, make sure to mention how these can benefit us at Hotel Chocolat.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Hotel Chocolat
✨Know Your Chocolate
Before the interview, take some time to learn about Hotel Chocolat’s products and their unique selling points. Being able to discuss your favourite chocolates or share insights about their brand will show your passion and enthusiasm, making you stand out as a true brand ambassador.
✨Practice Your People Skills
Since this role is all about customer interaction, practice engaging in friendly conversations. Role-play with a friend or family member to simulate customer scenarios. This will help you feel more comfortable and confident when discussing how you would delight customers during the interview.
✨Showcase Your Team Spirit
Hotel Chocolat values teamwork, so be prepared to share examples of how you've worked well with others in the past. Think of specific instances where you supported your team or contributed to a positive work environment, as this will demonstrate your commitment to the success of the store and your colleagues.
✨Be Ready to Upsell
Since upselling is part of the role, think about how you would approach recommending additional products to customers. Prepare a few examples of how you might suggest gift bags or other items based on customer needs. This will show that you understand the sales aspect of the job and are ready to contribute to the store's success.
