At a Glance
- Tasks: Welcome customers, share chocolate delights, and ensure an amazing shopping experience.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand.
- Benefits: Earn £13.05 per hour, enjoy 50% staff discount, and 70% off hotel stays.
- Other info: Great career progression opportunities in a fun, innovative environment.
- Why this job: Be part of a passionate team and indulge in a world of chocolate.
- Qualifications: No retail experience needed, just enthusiasm and a love for customer service.
The predicted salary is between 13.05 - 13.05 £ per hour.
Keyholder/supervisor experience necessary.
Fixed term ends 31st December 2026
Working Hours: 12
Location: 241 North Terrace, Chantry Place, Norwich
Closing Date: 03/07/2026
Job Category: Retail
Country: UK
Region Division:
Are you ready to join Hotel Chocolat’s exciting and ongoing journey as the UK’s favourite premium chocolate brand? To join us as a Sales Advisor, you don’t need retail experience to work here, just a commitment to being a true brand ambassador who is passionate, enthusiastic and customer focused. You’ll love sharing our products with our customers with a warm and personal touch, ensuring that an amazing customer experience is delivered through excellent product and brand knowledge.
What You’ll be doing:
- Warmly welcome every customer and immerse them in the world of Hotel Chocolat.
- Discover your customers’ needs and reason for their visit through friendly conversation.
- Delight your customers through product demonstrations and tasting sessions, ensuring to check for allergens throughout your time with them.
- Close the sale and confidently recommend additional products such as gift bags.
- Genuinely thank your customer for shopping with us, ensuring they leave happy.
- Process transactions, refunds and exchanges at the till.
- Respond to customer feedback.
- Work with your team to support with deliveries and stock management, keeping the delivery area clear and tidy in line with our health and safety guidelines.
- Maintain the appearance of the store and café areas to a high standard.
- If your store has a café area, prepare hot and cold drinks, ice creams and snacks according to our guidelines and processes whilst keeping the area immaculately clean.
- Focus on upselling to your customer in the café area.
- Support where you can to the success of your store and team.
In return for going the extra mile every day, we’ll offer you:
- £13.05 per hour
- Incentives based on performance.
- 50% unlimited staff discount to treat yourself and your friends and family.
- 70% discount off a stay in our Hotel in St Lucia.
- A chance to develop yourself personally, working in an exciting, innovative and expanding company with real career progression.
About Us:
We’re not just a chocolate company; we’re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser™ and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we’re proud to operate over 150 stores across the UK and continue to grow across categories, channels, and territories. Patience, passion, and purpose drive everything we do – just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.
To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit: hotelchocolat.com/uk/engaged-ethics/our-people.html
