At a Glance
- Tasks: Support the Store Manager in driving sales and delivering an exceptional customer experience.
- Company: Join Hotel Chocolat, a passionate and innovative chocolate brand.
- Benefits: Competitive salary, performance incentives, and generous staff discounts.
- Other info: Great opportunities for personal development and career progression.
- Why this job: Be part of a fun team and share your love for chocolate every day.
- Qualifications: Experience in hospitality or retail with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for an Assistant Store Manager with natural people-focused skills – someone passionate, curious, customer‑obsessed, and of course a chocolate lover – to support the Store Manager and team to drive profitable sales and an excellent customer experience in‑store.
Responsibilities
- Hold overall accountability for managing the store in the absence of the Store Manager, ensuring profitable sales and meeting KPIs.
- Complete all operational tasks, including Health and Safety and HR processes and procedures.
- Collaborate closely with the Store Manager, working together towards a shared vision for Hotel Chocolat.
- Drive KPIs and performance in store, motivating the team to achieve targets and deliver a premium shopping experience to every customer every day.
- Share brand knowledge as a brand ambassador, training, supporting and coaching the team to ensure best‑in‑class service.
- Build and maintain excellent relationships with customers and stakeholders, using an infectious communication style.
Qualifications
- Current or prior experience in hospitality, a café environment, or a premium high‑street retailer delivering an excellent customer experience.
- Understanding of P&L responsibility and commercial awareness to support business decisions.
- Strong communication skills with the ability to flex communication style as needed.
- Ability to work autonomously and collaboratively, with effective teamwork.
- Effective decision‑making and problem‑solving skills.
- Reliable, with effective time‑keeping and organisational skills.
- Goal‑oriented mindset, demonstrating continuous improvement and personal drive.
- IT literacy with a good understanding of Microsoft Excel, Word and Outlook.
Benefits
- Competitive salary.
- Incentives based on performance.
- 50% unlimited staff discount.
- 70% discount off a stay in our Hotel in St Lucia.
- Opportunity for personal development and real career progression within an innovative and expanding company.
Hotel Chocolat is an equal opportunity employer.
Assistant Store Manager in Newcastle upon Tyne employer: Hotel Chocolat
Hotel Chocolat is an exceptional employer that fosters a vibrant and inclusive work culture, where passion for chocolate and customer service thrives. With competitive salaries, generous staff discounts, and a commitment to personal development, employees are encouraged to grow their careers within this innovative company. Located in a dynamic retail environment, the role of Assistant Store Manager offers the unique opportunity to lead a team in delivering a premium shopping experience while enjoying the benefits of working for a brand that values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture before your interview. Dive into their social media and website to understand their values and vibe. This way, you can tailor your conversation to show how you fit right in!
✨Tip Number 2
Practice your people skills! Since this role is all about customer experience, think of examples where you've gone above and beyond for customers. Share these stories during your chat to really showcase your passion.
✨Tip Number 3
Don’t just sit back after applying – follow up! A quick email or call to express your enthusiasm can set you apart from other candidates. It shows you're proactive and genuinely interested in the role.
✨Tip Number 4
Leverage your network! Reach out to current or former employees on LinkedIn to get insider tips about the interview process. They might share valuable insights that could help you nail that interview!
We think you need these skills to ace Assistant Store Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion:Let your love for chocolate and customer service shine through in your application. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our team!
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality or retail. We’re keen on seeing how your past roles have prepared you for the Assistant Store Manager position, so don’t hold back on those details!
Be Personable:Since we value strong communication skills, try to reflect your personality in your cover letter. Use a friendly tone and share anecdotes that showcase your people-focused approach and ability to build relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Hotel Chocolat!
How to prepare for a job interview at Hotel Chocolat
✨Know Your Chocolate!
As a potential Assistant Store Manager, it’s essential to have a good grasp of the brand and its products. Brush up on Hotel Chocolat's offerings, their unique selling points, and any recent news about the company. This will not only show your passion but also help you connect with the interviewers.
✨Showcase Your People Skills
Since the role is all about people, be ready to share examples of how you've successfully managed teams or provided excellent customer service in the past. Think of specific situations where you motivated your team or resolved conflicts, as this will demonstrate your natural people-focused skills.
✨Demonstrate Commercial Awareness
Understanding P&L responsibility is key for this role. Prepare to discuss how you’ve contributed to sales targets or improved profitability in previous positions. Bring in examples that highlight your commercial awareness and decision-making skills.
✨Be Ready to Collaborate
The job requires working closely with the Store Manager and the team. Be prepared to talk about your experience in collaborative environments. Share instances where teamwork led to success, and express your enthusiasm for contributing to a shared vision at Hotel Chocolat.
