At a Glance
- Tasks: Analyse data to uncover theft and fraud patterns, and create impactful reports.
- Company: Join Hotel Chocolat, a brand dedicated to making people and nature happy.
- Benefits: Enjoy competitive salary, product discounts, and hybrid working options.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real impact in loss prevention while working with data and insights.
- Qualifications: Experience in loss prevention or fraud analysis, with strong analytical skills.
The predicted salary is between 35000 - 45000 £ per year.
Location: St. Neots, Cambridgeshire and Harpole, Northampton
Contract Type: Permanent
As we continue our mission to make people and nature happy through re‑inventing chocolate, we’re looking for a Loss Prevention Specialist to join our Loss Prevention Team on a permanent basis. As Loss Prevention Specialist, you will play a critical role in supporting our Loss Prevention Manager in safeguarding Hotel Chocolat against theft, fraud, and financial risk. You will dive into complex data to uncover hidden patterns, support in leading thorough investigations and turning insights into action. With a sharp eye for detail and a knack for bringing data to life through impactful dashboards, you will help to deliver clear, impactful reports that support teams across the business to make smarter, safer decisions.
Benefits:
- Competitive salary
- 50% discount on all products
- 70% discount for you and your guests for stays at Rabot Estate hideaway on the paradise island of Saint Lucia
- Hybrid working: three days a week on site, two days remote
What you’ll be doing:
- Data Analysis: Analyse transactional and operational data to identify internal and external theft, fraud, and areas of financial risk. Detect and investigate unusual patterns or anomalies that indicate potential fraud or loss. Monthly crime reporting to highlight current and emerging trends. CCTV / Access control investigation and insights.
- Dashboard Creation and Reporting: Design, build, and maintain clear dashboards and visualisations to communicate loss prevention insights, enabling the broader business to understand and proactively manage risk. Development of exception‑based reporting to highlight internal and external theft and fraud across all channels. Provide regular reports highlighting risks, trends, and actionable recommendations to management.
- Investigation and Case Management: Conduct detailed investigations into identified incidents, gathering evidence to produce comprehensive investigation packs. Brand protection‑based investigations through social media/resellers/auction sites to identify internal and external exposures. Prepare and maintain accurate, detailed documentation aligned with company policies and procedures, ensuring clear communication to relevant stakeholders.
- Collaboration and Communication: Liaise closely with organisational stakeholders, clearly communicating findings and providing expert advice on loss prevention and fraud prevention measures. Promote awareness and understanding of loss prevention practices throughout the company. Collaborate/liaise with external agencies to understand emerging trends or threats. Evaluate current loss prevention methods and tools, making recommendations for ongoing improvements and efficiencies. Stay informed of emerging industry trends, technologies, and best practices related to loss prevention and risk management.
Who you are:
- Proven experience in a Loss Prevention, Fraud Analyst, or similar role, ideally in an omni‑channel retail or e‑commerce environment.
- Advanced analytical skills with proficiency in Excel, SQL, and data visualisation tools.
- Demonstrable experience in investigating financial fraud, theft, and internal/external loss cases.
- Strong report‑writing and presentation skills, able to communicate complex data insights.
- Knowledge of risk management software and investigative tools (e.g., exception‑reporting tools and CCTV analytics).
- Previous experience working within Loss Prevention or Investigations.
Loss Prevention Specialist (Data & Insights) employer: Hotel Chocolat
At Hotel Chocolat, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. As a Loss Prevention Specialist in St. Neots or Harpole, you will benefit from competitive salaries, generous product discounts, and the flexibility of hybrid working arrangements, all while contributing to our mission of making people and nature happy through chocolate. With ample opportunities for professional growth and a commitment to employee well-being, you'll find a rewarding career path that values your insights and expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Loss Prevention Specialist (Data & Insights)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its loss prevention strategies. Be ready to discuss how your analytical skills can help them tackle theft and fraud. Show them you’re not just another candidate, but someone who truly understands their mission.
✨Tip Number 3
Practice your data storytelling! When discussing your past experiences, focus on how you turned complex data into actionable insights. Use examples that highlight your ability to create impactful reports and dashboards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Hotel Chocolat.
We think you need these skills to ace Loss Prevention Specialist (Data & Insights)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Loss Prevention Specialist role. Highlight your experience in data analysis, investigations, and any relevant tools you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about loss prevention and how your background makes you a great fit for our team. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Analytical Skills:Since this role involves diving into complex data, make sure to showcase your analytical skills in your application. Mention specific tools like Excel or SQL that you've used, and give examples of how you've turned data insights into actionable recommendations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Hotel Chocolat
✨Know Your Data Inside Out
Make sure you brush up on your data analysis skills, especially with Excel and SQL. Be prepared to discuss how you've used these tools in past roles to identify theft or fraud. Bring examples of dashboards or reports you've created to showcase your ability to turn complex data into actionable insights.
✨Showcase Your Investigative Skills
Think about specific cases where you've successfully investigated incidents of loss or fraud. Be ready to explain your process, the challenges you faced, and how you overcame them. This will demonstrate your analytical mindset and problem-solving abilities, which are crucial for this role.
✨Communicate Clearly and Confidently
Since you'll be liaising with various stakeholders, practice articulating your findings and recommendations clearly. Use simple language to explain complex concepts, and prepare to answer questions about your reports. This will show that you can effectively communicate important insights to non-technical team members.
✨Stay Updated on Industry Trends
Research current trends in loss prevention and fraud management. Be ready to discuss any emerging technologies or best practices you've come across. This shows your commitment to continuous learning and your proactive approach to staying ahead in the field.
