At a Glance
- Tasks: Create inspiring content for our website and app, enhancing customer journeys.
- Company: Join Hotel Chocolat, a brand dedicated to making people and nature happy through chocolate.
- Benefits: Enjoy a competitive salary, 50% product discount, and 70% off stays at our Saint Lucia hideaway.
- Other info: Hybrid role with great career development opportunities in a premium brand environment.
- Why this job: Be part of a creative team that shapes digital experiences and drives business growth.
- Qualifications: 3 years in e-commerce, strong storytelling skills, and experience with CMS and analytics tools.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Ecommerce Content Executive role at Hotel Chocolat. As we continue our mission to make people and nature happy through chocolate, we’re looking for an Ecommerce Content Executive to join our Ecommerce team on a hybrid, full‑time basis.
In this creative and detail‑driven role, you’ll take ownership of on‑site content across our website and app, ensuring every page feels inspiring, visually engaging and easy to shop. With a strong gifting mindset and analytical approach, you’ll work closely with creative, marketing and trading teams to deliver best‑in‑class content that enhances customer journeys and supports business growth.
As well as a competitive salary and a range of company benefits, you’ll receive a 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia.
This is a hybrid role – you’ll join us on site for three days a week, and for the other two days you can work from wherever you like! The on‑site location is our support office, Mint House, in Royston, Hertfordshire, just off the A505 and a 10‑minute walk from Royston train station, with direct rail links to London King’s Cross.
What you’ll be doing…
- Ensuring all website and app content is accurate, relevant and aligned with brand guidelines and seasonal campaigns.
- Working closely with Creative, Marketing and Campaign teams to optimise digital briefs and deliver consistent, best‑in‑class customer journeys.
- Curating and updating gift guides, themed landing pages and homepage content for key seasonal events such as Easter, Mother’s Day and Christmas.
- Analysing live performance data and producing post‑campaign “washups”, feeding insights back into future planning.
- Using data and brand strategy to support a framework for conversion‑led content pages.
- Ensuring strong on‑site visibility of content landing pages, supporting digital strategy and SEO objectives.
- Partnering with the Ecommerce Trading team to ensure content and messaging are accurately reflected on site through imagery and copy.
- Collaborating with the Ecommerce Creative team to ensure artwork is commercial, accessible and always mobile‑first.
- Working with our app provider to deliver best‑in‑class visuals and experiences for our most loyal customers.
- Supporting our journey towards a part‑composable digital ecosystem.
- Supporting our omnichannel strategy, including Retail and Café content where required.
- Regularly walking the site to proactively fix issues and recommend enhancements to the customer journey.
Who you are…
- You’re a creative, organised and detail‑focused content specialist with a passion for storytelling and gifting.
- You combine a strong visual eye with analytical thinking and enjoy collaborating across teams to bring digital experiences to life.
- You’re confident sharing ideas and feedback, always with the customer at the heart of what you do.
Experience:
- Writing and executing digital briefs.
- Confident using CMS platforms such as Amplience.
- Basic HTML knowledge.
- Using analytics tools such as GA4 and Content Square.
- Strong communication and collaboration skills.
- Confidence feeding back digital needs and requirements.
- Good understanding of omnichannel customer journeys.
- Working within a premium brand.
- At least 3 years’ experience in an e‑commerce environment.
- Working specifically with gifting‑led content.
ECommerce Content Executive in London employer: Hotel Chocolat
Hotel Chocolat is an exceptional employer that fosters a vibrant and creative work culture, perfect for those passionate about eCommerce and storytelling. With a hybrid working model, employees enjoy the flexibility of remote work while being part of a supportive team at our Mint House office in Royston, Hertfordshire. Alongside competitive salaries and generous product discounts, we prioritise employee growth and collaboration, making it a rewarding place to build a career in the luxury retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land ECommerce Content Executive in London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Hotel Chocolat are looking for when hiring for a ECommerce Content Executive.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Hotel Chocolat for the ECommerce Content Executive, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Hotel Chocolat as a ECommerce Content Executive, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Hotel Chocolat’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a ECommerce Content Executive.
We think you need these skills to ace ECommerce Content Executive in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Hotel Chocolat, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Hotel Chocolat's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Hotel Chocolat. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Hotel Chocolat
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Hotel Chocolat uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Hotel Chocolat. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
