At a Glance
- Tasks: Support the Store Manager in driving sales and delivering an exceptional customer experience.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand.
- Benefits: Enjoy 50% staff discount, performance incentives, and career development opportunities.
- Other info: Dynamic environment with real career progression in a growing company.
- Why this job: Be part of a passionate team and indulge in your love for chocolate every day.
- Qualifications: Experience in hospitality or retail with strong communication and teamwork skills.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for an Assistant Store Manager with natural people-focused skills - someone passionate, curious, customer obsessed, and of course a chocolate lover to support the Store Manager and team to drive profitable sales and an excellent customer experience instore.
Ideally you will have experience in food and beverage, hospitality, or a premium retailer. Are you ready to join Hotel Chocolat’s exciting and ongoing journey as the UK’s favourite premium chocolate brand?
As the Assistant Store Manager, you will hold overall accountability and responsibility for managing your store in absence of the Store Manager: driving profitable sales and meeting KPIs and completing all operational tasks including Health and Safety and HR processes and procedures.
You will regularly collaborate with your Store Manager, working together and supporting each other as one team, towards a shared goal and vision for Hotel Chocolat. You’ll consistently drive KPIs and performance in store, motivating your team to achieve targets and deliver our premium shopping experience to every customer, every day.
Sharing your expert knowledge as a brand ambassador, you will train, support and coach your team along with the Store Manager to ensure your team is best in class. Lastly, People are the reason you are in retail - you thrive off building and maintaining excellent relationships with your customers and stakeholders with your infectious communication style.
What you bring to Hotel Chocolat:
- A current role or background working in a hospitality or café environment or premium high street retailer delivering an excellent customer experience.
- An understanding of P&L responsibility.
- Commercial Awareness to support decisions to benefit the store’s business.
- Strong communication skills with an ability to flex your communication style as needed.
- Teamwork: you can work autonomously and collaboratively with your team effortlessly.
- Effective decision-making and problem-solving skills.
- Reliable, with effective time keeping and organisational skills.
- Goal-oriented to drive your own performance, demonstrating a continuous improvement mindset.
- IT literate with a good understanding of Microsoft Excel, Word and Outlook.
In return for going the extra mile every day, we’ll offer you:
- Incentives based on performance.
- 50% unlimited staff discount to treat yourself and your friends and family.
- 70% discount off a stay in our Hotel in St Lucia.
- A chance to develop yourself personally, working in an exciting, innovative and expanding company with real career progression.
We’re not just a chocolate company; we’re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser™ and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we’re proud to operate over 150 stores across the UK and continue to grow across categories, channels, and territories. Patience, passion, and purpose drive everything we do – just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.
To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit: hotelchocolat.com/uk/engaged-ethics/our-people.html
Assistant Store Manager in London employer: Hotel Chocolat
Hotel Chocolat is an exceptional employer that fosters a vibrant and inclusive work culture, where passion for chocolate and customer service thrives. As an Assistant Store Manager at our Victoria Station location, you will enjoy competitive incentives, a generous staff discount, and opportunities for personal development within a rapidly expanding company. Join us in crafting moments of indulgence while building meaningful relationships with customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in London
✨Tip Number 1
Get to know the company! Before your interview, dive into Hotel Chocolat's story and values. This will help you connect with the team and show that you're genuinely interested in being part of their chocolate-loving family.
✨Tip Number 2
Practice your people skills! As an Assistant Store Manager, you'll need to shine in customer interactions. Role-play common scenarios with a friend to boost your confidence and refine your communication style.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've collaborated with others in past roles. Highlighting your ability to work well with a team will resonate with Hotel Chocolat's focus on collaboration.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Hotel Chocolat family right from the start!
We think you need these skills to ace Assistant Store Manager in London
Some tips for your application 🫡
Show Your Passion for Chocolate:When you're writing your application, let your love for chocolate shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about being part of the Hotel Chocolat family.
Highlight Your People Skills:As an Assistant Store Manager, you'll be all about building relationships. Make sure to showcase your natural people-focused skills in your application. Share examples of how you've motivated teams or created great customer experiences in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your experience and skills are easy to spot. Use bullet points if it helps – we want to see what makes you the perfect fit!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Hotel Chocolat
✨Know Your Chocolate
As an Assistant Store Manager at Hotel Chocolat, a passion for chocolate is key. Brush up on the brand's history, products, and unique selling points. Being able to share your knowledge during the interview will show your enthusiasm and commitment to the role.
✨Showcase Your People Skills
This role is all about people! Prepare examples of how you've built relationships with customers and team members in previous roles. Highlight your communication style and how you motivate others, as this will resonate well with the interviewers.
✨Demonstrate Commercial Awareness
Understanding P&L responsibility is crucial. Be ready to discuss how you've contributed to sales targets or improved store performance in past positions. This shows that you can think commercially and make decisions that benefit the store.
✨Prepare for Teamwork Scenarios
Collaboration is essential in this role. Think of specific instances where you've worked effectively in a team, whether leading or supporting. Be prepared to discuss how you handle challenges and ensure everyone is working towards a common goal.
