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For Companies At a Glance
- Tasks: Welcome customers, share chocolate delights, and create amazing experiences.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand.
- Benefits: Earn £13.05 per hour, enjoy 50% staff discount, and career growth opportunities.
- Other info: Work in a fun, innovative environment with real chances to progress.
- Why this job: Be part of a passionate team and indulge in the world of chocolate.
- Qualifications: No retail experience needed, just enthusiasm and a love for customer service.
The predicted salary is between 27000 - 28000 £ per year.
Are you ready to join Hotel Chocolat’s exciting and ongoing journey as the UK’s favourite premium chocolate brand? To join us as a Sales Advisor, you don’t need retail experience to work here, just a commitment to being a true brand ambassador who is passionate, enthusiastic and customer focused. You’ll love sharing our products with our customers with a warm and personal touch, ensuring that an amazing customer experience is delivered through excellent product and brand knowledge.
What You’ll be doing:
- Warmly welcoming every customer and immersing them in the world of Hotel Chocolat.
- Discovering your customers’ needs and reason for their visit through friendly conversation.
- Delighting your customers through product demonstrations and tasting sessions, ensuring to check for allergens throughout your time with them.
- Closing the sale and confidently recommending additional products such as gift bags.
- Genuinely thanking your customer for shopping with us, ensuring they leave happy.
- Processing transactions, refunds and exchanges at the till.
- Responding to customer feedback.
- Working with your team to support with deliveries and stock management, keeping the delivery area clear and tidy in line with our health and safety guidelines.
- Maintaining the appearance of the store and café areas to a high standard.
- If your store has a café area, preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes whilst keeping the area immaculately clean.
- Focusing on upselling to your customers in the café.
- Supporting the success of your store and team.
In return for going the extra mile every day, we’ll offer you:
- £13.05 per hour
- Incentives based on performance.
- 50% unlimited staff discount to treat yourself and your friends and family.
- 70% discount off a stay in our Hotel in St Lucia.
- A chance to develop yourself personally, working in an exciting, innovative and expanding company with real career progression.
About Us
We’re not just a chocolate company; we’re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we’re proud to operate over 150 stores across the UK and continue to grow across categories, channels, and territories. Patience, passion, and purpose drive everything we do - just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.
Sales Advisor in Leeds employer: Hotel Chocolat
Contact Detail:
Hotel Chocolat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor in Leeds
✨Tip Number 1
Get to know the brand inside out! Dive into Hotel Chocolat’s history, values, and products. The more you know, the better you can connect with customers and show your passion.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to get comfortable with welcoming customers and engaging in friendly conversations. Remember, it’s all about making them feel special!
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, let your personality shine through. Share why you love chocolate and how you’d create amazing experiences for our customers.
✨Tip Number 4
Follow up after your application! A quick email expressing your excitement about the role can set you apart. It shows you’re genuinely interested and ready to be part of the Hotel Chocolat family.
We think you need these skills to ace Sales Advisor in Leeds
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for chocolate and customer service shine through! We want to see that you’re genuinely excited about the opportunity to be a part of our team and share our products with customers.
Be Personal: Use a warm and friendly tone in your application. Remember, we’re all about creating amazing customer experiences, so showing your personality will help us see how you’d connect with our customers!
Highlight Relevant Skills: Even if you don’t have retail experience, think about any transferable skills you have. Whether it’s communication, teamwork, or problem-solving, make sure to mention how these skills can contribute to your success as a Sales Advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our chocolate-loving family!
How to prepare for a job interview at Hotel Chocolat
✨Know Your Chocolate
Before your interview, take some time to learn about Hotel Chocolat’s products and their unique selling points. Familiarise yourself with their range, including any seasonal offerings or special promotions. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your People Skills
As a Sales Advisor, your ability to connect with customers is key. Prepare examples of how you've successfully engaged with people in the past, even if it’s not from a retail background. Think about times when you’ve provided excellent service or resolved a customer issue, as these stories will highlight your customer-focused attitude.
✨Practice Product Demonstrations
Since you'll be doing product demonstrations and tastings, practice how you would present a chocolate product. Think about how to engage customers, ask questions, and create an inviting atmosphere. You might even want to do a mock demonstration with a friend to get comfortable with the process.
✨Emphasise Teamwork
Hotel Chocolat values collaboration, so be ready to discuss how you work well in a team. Share experiences where you’ve supported colleagues or contributed to a group goal. Highlighting your ability to work together will show that you’re a great fit for their team-oriented culture.