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- Tasks: Support the Store Manager in driving sales and delivering an exceptional customer experience.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand.
- Benefits: Enjoy 50% staff discount, performance incentives, and career development opportunities.
- Other info: Exciting growth opportunities in a dynamic and innovative company.
- Why this job: Be part of a passionate team and make a real impact in a fun environment.
- Qualifications: Experience in hospitality or retail with strong communication and teamwork skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an Assistant Store Manager with natural people-focused skills - someone passionate, curious, customer obsessed, and of course a chocolate lover to support the Store Manager and team to drive profitable sales and an excellent customer experience in store.
Ideally you will have experience in food and beverage, hospitality, or a premium retailer. Are you ready to join Hotel Chocolat’s exciting and ongoing journey as the UK’s favourite premium chocolate brand?
As the Assistant Store Manager, you will hold overall accountability and responsibility for managing your store in absence of the Store Manager: driving profitable sales and meeting KPIs and completing all operational tasks including Health and Safety and HR processes and procedures. You will regularly collaborate with your Store Manager, working together and supporting each other as one team, towards a shared goal and vision for Hotel Chocolat.
You’ll consistently drive KPIs and performance in store, motivating your team to achieve targets and deliver our premium shopping experience to every customer, every day. Sharing your expert knowledge as a brand ambassador, you will train, support and coach your team along with the Store Manager to ensure your team is best in class.
Lastly, People are the reason you are in retail - you thrive off building and maintaining excellent relationships with your customers and stakeholders with your infectious communication style.
What you bring to Hotel Chocolat:
- A current role or background working in a hospitality or café environment or premium high street retailer delivering an excellent customer experience.
- An understanding of P&L responsibility.
- Commercial Awareness to support decisions to benefit the store’s business.
- Strong communication skills with an ability to flex your communication style as needed.
- Teamwork: you can work autonomously and collaboratively with your team effortlessly.
- Effective decision-making and problem-solving skills.
- Reliable, with effective time keeping and organisational skills.
- Goal-oriented to drive your own performance, demonstrating a continuous improvement mindset.
- IT literate with a good understanding of Microsoft Excel, Word and Outlook.
In return for going the extra mile every day, we’ll offer you:
- Incentives based on performance.
- 50% unlimited staff discount to treat yourself and your friends and family.
- 70% discount off a stay in our Hotel in St Lucia.
- A chance to develop yourself personally, working in an exciting, innovative and expanding company with real career progression.
Assistant Store Manager in Leeds employer: Hotel Chocolat
Contact Detail:
Hotel Chocolat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Hotel Chocolat’s values and mission. This way, you can show how your passion for customer service aligns with their brand. Plus, it’ll help you stand out as someone who truly cares about being part of the team.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past experiences where you’ve excelled in customer interactions. Be ready to share these stories during your interview to showcase your natural people-focused skills.
✨Tip Number 3
Show off your commercial awareness! Brush up on basic P&L concepts and be prepared to discuss how you can drive sales and meet KPIs. This will demonstrate that you’re not just a people person, but also someone who understands the business side of things.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows you’re genuinely interested in the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Store Manager in Leeds
Some tips for your application 🫡
Show Your Passion: Let your love for chocolate and customer service shine through in your application. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of the Hotel Chocolat family.
Tailor Your CV: Make sure your CV highlights your experience in hospitality or retail. We’re keen on seeing how your background aligns with our values and the role of Assistant Store Manager, so don’t hold back on those relevant skills!
Be Personable: Since we value people-focused skills, use your application to showcase your communication style. Share examples of how you've built relationships with customers and team members in the past – it’ll help us see you as a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hotel Chocolat!
How to prepare for a job interview at Hotel Chocolat
✨Know Your Chocolate!
As an Assistant Store Manager, you'll be a brand ambassador for Hotel Chocolat. Make sure you brush up on your chocolate knowledge before the interview. Familiarise yourself with their products, values, and what sets them apart in the premium chocolate market. This will show your passion and curiosity!
✨Showcase Your People Skills
Since the role is all about people, be ready to share examples of how you've built relationships with customers and team members in previous roles. Think of specific situations where your communication style made a difference. This will highlight your natural people-focused skills.
✨Demonstrate Commercial Awareness
Understanding P&L responsibility is key for this position. Prepare to discuss how you've contributed to sales targets or improved profitability in past roles. Bring in examples that showcase your decision-making skills and how they benefited the business.
✨Teamwork Makes the Dream Work
Collaboration is crucial in this role. Be ready to talk about times when you've worked effectively within a team, especially in a retail or hospitality setting. Highlight how you supported your colleagues and contributed to a shared goal, as this aligns perfectly with the Store Manager's vision.