At a Glance
- Tasks: Support the Store Manager in driving sales and delivering an exceptional customer experience.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand.
- Benefits: Enjoy 50% staff discount, performance incentives, and career development opportunities.
- Other info: Dynamic environment with real career progression in an innovative company.
- Why this job: Be part of a passionate team and indulge in your love for chocolate every day.
- Qualifications: Experience in hospitality or retail, strong communication, and teamwork skills.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for an Assistant Store Manager with natural people-focused skills - someone passionate, curious, customer obsessed, and of course a chocolate lover to support the Store Manager and team to drive profitable sales and an excellent customer experience in store.
Ideally you will have experience in food and beverage, hospitality, or a premium retailer. Are you ready to join Hotel Chocolat’s exciting and ongoing journey as the UK’s favourite premium chocolate brand?
As the Assistant Store Manager, you will hold overall accountability and responsibility for managing your store in absence of the Store Manager: driving profitable sales and meeting KPIs and completing all operational tasks including Health and Safety and HR processes and procedures. You will regularly collaborate with your Store Manager, working together and supporting each other as one team, towards a shared goal and vision for Hotel Chocolat.
You’ll consistently drive KPIs and performance in store, motivating your team to achieve targets and deliver our premium shopping experience to every customer, every day. Sharing your expert knowledge as a brand ambassador, you will train, support and coach your team along with the Store Manager to ensure your team is best in class.
Lastly, People are the reason you are in retail - you thrive off building and maintaining excellent relationships with your customers and stakeholders with your infectious communication style.
What you bring to Hotel Chocolat:
- A current role or background working in a hospitality or café environment or premium high street retailer delivering an excellent customer experience.
- An understanding of P&L responsibility.
- Commercial Awareness to support decisions to benefit the store’s business.
- Strong communication skills with an ability to flex your communication style as needed.
- Teamwork: you can work autonomously and collaboratively with your team effortlessly.
- Effective decision-making and problem-solving skills.
- Reliable, with effective time keeping and organisational skills.
- Goal-oriented to drive your own performance, demonstrating a continuous improvement mindset.
- IT literate with a good understanding of Microsoft Excel, Word and Outlook.
In return for going the extra mile every day, we’ll offer you:
- Incentives based on performance.
- 50% unlimited staff discount to treat yourself and your friends and family.
- 70% discount off a stay in our Hotel in St Lucia.
- A chance to develop yourself personally, working in an exciting, innovative and expanding company with real career progression.
We’re not just a chocolate company; we’re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser™ and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we’re proud to operate over 150 stores across the UK and continue to grow across categories, channels, and territories.
Patience, passion, and purpose drive everything we do – just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.
To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit: hotelchocolat.com/uk/engaged-ethics/our-people.html
Assistant Store Manager in Ilkley employer: Hotel Chocolat
Hotel Chocolat is an exceptional employer that fosters a vibrant and inclusive work culture, where passion for chocolate meets a commitment to customer excellence. As an Assistant Store Manager in Ilkley, you will enjoy generous benefits such as a 50% staff discount, performance-based incentives, and opportunities for personal development within a rapidly expanding company. Join a team that values collaboration and innovation, and be part of a brand that truly cares about its people and their growth.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Ilkley
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Hotel Chocolat’s history, values, and products. This will not only impress your interviewers but also help you connect your passion for chocolate with their mission.
✨Tip Number 2
Practice your people skills! As an Assistant Store Manager, you'll need to show off your ability to build relationships. Role-play common customer scenarios with a friend to boost your confidence and communication style.
✨Tip Number 3
Show your enthusiasm for the role! When you apply through our website, make sure your personality shines through. Share your love for chocolate and how you can contribute to creating that premium shopping experience.
✨Tip Number 4
Be ready to discuss your past experiences! Think of specific examples where you've driven sales or improved customer satisfaction. This will demonstrate your commercial awareness and problem-solving skills, which are key for this role.
We think you need these skills to ace Assistant Store Manager in Ilkley
Some tips for your application 🫡
Show Your Passion for Chocolate:When you're writing your application, let your love for chocolate shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about being part of the Hotel Chocolat family.
Highlight Your People Skills:As an Assistant Store Manager, you'll be all about building relationships. Make sure to showcase your natural people-focused skills in your application. Share examples of how you've connected with customers or motivated your team in previous roles.
Be Clear About Your Experience:We’re looking for someone with a background in hospitality or retail, so don’t hold back! Clearly outline your relevant experience and how it aligns with the role. Use specific examples to demonstrate your understanding of P&L responsibility and driving sales.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hotel Chocolat
✨Know Your Chocolate!
As an Assistant Store Manager at Hotel Chocolat, your passion for chocolate should shine through. Brush up on the brand's history, product range, and unique selling points. This will not only impress your interviewers but also show that you’re genuinely excited about the role.
✨Showcase Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully managed teams or enhanced customer experiences in previous roles. Highlight your communication style and how it helps you connect with both customers and colleagues.
✨Understand the Business
Familiarise yourself with key performance indicators (KPIs) relevant to retail. Be prepared to discuss how you can drive sales and manage P&L responsibilities. Showing that you have a commercial mindset will set you apart from other candidates.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the store's goals, team dynamics, and growth opportunities within Hotel Chocolat. This demonstrates your interest in the company and helps you assess if it's the right fit for you.
