At a Glance
- Tasks: Ensure top-notch food safety and quality across our retail and café estate.
- Company: Join Hotel Chocolat, a brand dedicated to reinventing chocolate and making people happy.
- Benefits: Enjoy competitive salary, private healthcare, generous discounts, and hybrid working options.
- Other info: Collaborate with passionate teams and enjoy excellent career growth opportunities.
- Why this job: Make a real impact on food safety while working in a dynamic and innovative environment.
- Qualifications: Experience in food safety, knowledge of UK regulations, and relevant qualifications required.
The predicted salary is between 40000 - 50000 £ per year.
As we continue our mission to make people and nature happy through reinventing chocolate, we’re looking for a Quality & Food Safety Manager – UK Retail and Café Estate to join our Quality & Food Safety and Product Integrity Team on a permanent basis. As Quality & Food Safety Manager, you will play a vital role in shaping and maintaining the highest standards of food safety and quality across our retail and café estate. Acting as subject matter expert, you will promote a positive food safety culture by educating, supporting and influencing our teams to deliver best practice every day.
From implementing robust food safety standards and ensuring regulatory compliance, to leading initiatives across HACCP, allergen management, auditing programmes, training, and customer complaints, you will continuously be at the heart of continuously driving best practice. This is a great opportunity for someone passionate about quality, continuous improvement and making lasting impact across a dynamic retail environment.
As well as a competitive salary and a range of company benefits including private healthcare cover, enhanced maternity and paternity leave and company pension contributions, you’ll receive 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia. Here at Hotel Chocolat, we've adopted hybrid working where appropriate. For this role, it means that your time will be split between working onsite at one of our office locations (Royston, St. Neots, Huntingdon and Harpole), visiting our retail estate across the UK and working remotely from home.
The Quality & Food Safety (Q&FS) manager will be the point of contact for all relevant departments to provide clear direction and continuous improvement for retail and café food safety ensuring this is implemented to the highest standard across all stores:
- The development and implementation of food safety policies, procedures and materials for all Hotel Chocolat retail café.
- Analyse, identify and support implementation of continuous improvement practices across our internal Quality and Food Safety Standard.
- Develop and deliver relevant food safety training as needed.
- Advise and support on the Café food safety prerequisite management programme for areas such as pest control, chemical suppliers, cleaning practices and waste management providing knowledge, advice and expertise relating to food safety and hygiene risks.
- Act as the principal contact for any café related food safety queries and complaints, ensuring they are fully reported, tracked, escalated, investigated and resolved in a timely manner.
- Contribute and consult on the launches of new store openings by providing technical assistance in relation to environment food safety considerations.
- Co‑ordinate with key stakeholders for new café product launches ensuring all technical requirements are fulfilled including completing and providing new amended Allergen Matrices and approving updated point of sale and menu boards.
- Plan and conduct nutritional analysis testing for café related items using our 3rd party provider. Interpret results and produce standardised customer facing information.
- Develop relationships with pertinent regulatory agencies and enforcement officers, keep current on changes in regulations and standards that are relevant for the café and retail business.
- Cultivate key relationships with Store Managers, District Managers, Retail Operation Managers, Facilities teams, HSE and Learning and Development department, maintaining effective communication to influence, drive and implement projects and campaigns across the estate.
- Reporting and analysis of café food safety data and metrics to the Quality and Food Safety Senior Leadership Team (SLT). Utilise data and metric to drive insights and highlight areas for continuous improvements.
Who you are…
- Previous experience of working in a food safety focused role across Retail and Hospitality.
- Strong knowledge and understanding of food law, legislation, and regulations for the UK.
- Degree/HND/Level 4 in Food Science, Environmental Health, Food Safety or related discipline.
- Level 3 HACCP.
- Auditor trained.
- A good understanding of commercial impact of operational decision making.
- Train the Trainer qualified.
- Strong Microsoft office skills (Outlook, Word, Excel, PowerPoint).
- Knowledge of food composition and nutrition.
Quality & Food Safety Manager - UK Retail & Café Estate in Huntingdon employer: Hotel Chocolat
At Hotel Chocolat, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters passion for quality and continuous improvement. As a Quality & Food Safety Manager, you will enjoy a competitive salary, comprehensive benefits including private healthcare and generous product discounts, and the opportunity to work in a hybrid environment across our beautiful UK retail and café estate. Join us in making a meaningful impact while enjoying unique perks like discounted stays at our stunning Rabot Estate in Saint Lucia.
StudySmarter Expert Advice🤫
We think this is how you could land Quality & Food Safety Manager - UK Retail & Café Estate in Huntingdon
✨Tip Number 1
Network like a pro! Reach out to people in the food safety and quality sector, especially those who work at Hotel Chocolat. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of UK food law and regulations. Be ready to discuss how you’ve implemented food safety standards in previous roles – real-life examples will make you stand out!
✨Tip Number 3
Show your passion for quality and continuous improvement during interviews. Share your ideas on how to promote a positive food safety culture and engage teams effectively – we love seeing enthusiasm!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our mission to make people and nature happy.
We think you need these skills to ace Quality & Food Safety Manager - UK Retail & Café Estate in Huntingdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Quality & Food Safety Manager role. Highlight your relevant experience in food safety and quality management, and don’t forget to mention any specific qualifications like HACCP or food law knowledge.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for food safety and quality, and how you can contribute to our mission at Hotel Chocolat. Be sure to mention any previous successes in improving food safety standards.
Showcase Your Skills:We want to see your skills in action! Include examples of how you've implemented food safety policies or trained teams in the past. This will help us understand how you can drive best practices across our retail and café estate.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Hotel Chocolat
✨Know Your Stuff
Make sure you brush up on your knowledge of food safety regulations and standards in the UK. Familiarise yourself with HACCP principles and be ready to discuss how you've implemented these in previous roles. This will show that you're not just a candidate, but a subject matter expert.
✨Show Your Passion
Let your enthusiasm for quality and continuous improvement shine through. Share specific examples of how you've driven best practices in food safety and quality in past positions. This will help the interviewers see that you’re genuinely passionate about making a positive impact.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific food safety challenges or complaints. Think of real-life scenarios you've faced and how you resolved them. This will demonstrate your problem-solving skills and ability to maintain high standards under pressure.
✨Build Relationships
Since this role involves working closely with various teams, be prepared to discuss how you’ve successfully collaborated with different departments in the past. Highlight your communication skills and how you’ve influenced others to adopt best practices in food safety.
