At a Glance
- Tasks: Support the Store Manager in driving sales and delivering an excellent customer experience.
- Company: Join Hotel Chocolat, a premium retailer with a passion for chocolate.
- Benefits: Competitive salary, performance incentives, and generous staff discounts.
- Other info: Exciting opportunities for personal development in a dynamic environment.
- Why this job: Be part of a fun team, share your love for chocolate, and grow your career.
- Qualifications: Experience in hospitality or retail, strong communication, and teamwork skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an Assistant Store Manager with natural people focused skills - someone passionate, curious, customer obsessed, and of course a chocolate lover to support the Store Manager and team to drive profitable sales and an excellent customer experience in store. Ideally you will have experience in food and beverage, hospitality, or a premium retailer.
As the Assistant Store Manager, you will hold overall accountability and responsibility for managing your store in absence of the Store Manager: driving profitable sales and meeting KPIs and completing all operational tasks including Health and Safety and HR processes and procedures. You will regularly collaborate with your Store Manager, working together and supporting each other as one team, towards a shared goal and vision for Hotel Chocolat. You’ll consistently drive KPIs and performance in store, motivating your team to achieve targets and deliver our premium shopping experience to every customer, every day.
Sharing your expert knowledge as a brand ambassador, you will train, support and coach your team along with the Store Manager to ensure your team is best in class. Lastly, people are the reason you are in retail - you thrive off building and maintaining excellent relationships with your customers and stakeholders with your infectious communication style.
What you bring to Hotel Chocolat:
- A current role or background working in a hospitality or café environment or premium high street retailer delivering an excellent customer experience.
- An understanding of P&L responsibility.
- Commercial Awareness to support decisions to benefit the store’s business.
- Strong communication skills with an ability to flex your communication style as needed.
- Teamwork: you can work autonomously and collaboratively with your team effortlessly.
- Effective decision-making and problem-solving skills.
- Reliable, with effective time keeping and organisational skills.
- Goal-oriented to drive your own performance, demonstrating a continuous improvement mindset.
- IT literate with a good understanding of Microsoft Excel, Word and Outlook.
Benefits:
- A competitive salary.
- Incentives based on performance.
- 50% unlimited staff discount to treat yourself and your friends and family.
- 70% discount off a stay in our Hotel in St Lucia.
- A chance to develop yourself personally, working in an exciting, innovative and expanding company with real career progression.
Assistant Store Manager in Glasgow employer: Hotel Chocolat
At Hotel Chocolat, we pride ourselves on being an exceptional employer that values passion and curiosity in our team members. As an Assistant Store Manager, you'll enjoy a vibrant work culture that prioritises customer experience and teamwork, alongside competitive benefits such as a generous staff discount and opportunities for personal development within our innovative and expanding company. Join us in creating memorable experiences for our customers while advancing your career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hotel Chocolat. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hotel Chocolat
Don't be shy about reaching out to Hotel Chocolat directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Store Manager in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hotel Chocolat and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hotel Chocolat
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
