At a Glance
- Tasks: Support the Store Manager in driving sales and delivering an exceptional customer experience.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand.
- Benefits: Enjoy competitive hours, a fun work environment, and opportunities for growth.
- Other info: Flexible working hours and a chance to grow within a thriving brand.
- Why this job: Be part of a passionate team that loves chocolate and values customer relationships.
- Qualifications: Experience in hospitality or retail with a focus on customer service.
The predicted salary is between 30000 - 40000 € per year.
Location: Kingston upon Thames
Contract: 40-hour permanent contract. Flexibility required. Able to work 5 days between Monday-Sunday.
Job Introduction
We're looking for an Assistant Store Manager with natural people-focused skills - someone passionate, curious, customer obsessed, and of course a chocolate lover to support the Store Manager and team to drive profitable sales and an excellent customer experience in store. Ideally, you will have experience in food and beverage, hospitality, or a premium retailer.
As the Assistant Store Manager, you will hold overall accountability and responsibility for managing your store in absence of the Store Manager: driving profitable sales and meeting KPIs and completing all operational tasks including Health and Safety and HR processes and procedures. You will regularly collaborate with your Store Manager, working together and supporting each other as one team, towards a shared goal and vision for Hotel Chocolat.
You’ll consistently drive KPIs and performance in store, motivating your team to achieve targets and deliver our premium shopping experience to every customer, every day. Sharing your expert knowledge as a brand ambassador, you will train, support and coach your team along with the Store Manager to ensure your team is best in class.
Lastly, People are the reason you are in retail - you thrive off building and maintaining excellent relationships with your customers and stakeholders with your infectious communication style.
What you bring to Hotel Chocolat:
- A current role or background working in a hospitality or café environment or premium high street retailer delivering an excellent customer experience.
Patience, passion, and purpose drive everything we do - just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.
Assistant Store Manager in Essex employer: Hotel Chocolat
Hotel Chocolat is an exceptional employer that fosters a vibrant and inclusive work culture, where passion for chocolate and customer service thrives. As an Assistant Store Manager in Kingston upon Thames, you will benefit from competitive working hours, opportunities for personal growth, and the chance to be part of a dedicated team that values collaboration and excellence in customer experience. Join us in our mission to create moments of indulgence while enjoying the unique advantages of working with a brand that prioritises its people and community.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Essex
✨Tip Number 1
Get to know the company! Before your interview, dive into Hotel Chocolat's values and mission. Show us that you’re not just a chocolate lover but also someone who aligns with our passion for quality and customer experience.
✨Tip Number 2
Practice your people skills! As an Assistant Store Manager, you'll need to demonstrate your ability to connect with customers and motivate your team. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles in hospitality or retail where you’ve driven sales or improved customer satisfaction. We love hearing about real-life successes!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our chocolate-loving family at Hotel Chocolat.
We think you need these skills to ace Assistant Store Manager in Essex
Some tips for your application 🫡
Show Your Passion for Chocolate:When writing your application, let your love for chocolate shine through! Share why you’re excited about working with Hotel Chocolat and how that passion can translate into an amazing customer experience.
Highlight Your People Skills:As an Assistant Store Manager, you'll be all about building relationships. Make sure to showcase your people-focused skills in your application. Talk about your experience in hospitality or retail and how you’ve motivated teams or delighted customers.
Be Specific About Your Experience:Don’t just list your previous jobs; give us the juicy details! Explain how your past roles have prepared you for this position, especially in driving sales and managing operations. We want to see how you can bring your expertise to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our chocolate-loving family!
How to prepare for a job interview at Hotel Chocolat
✨Know Your Chocolate
As an Assistant Store Manager at Hotel Chocolat, your passion for chocolate should shine through. Familiarise yourself with their products, from the classic bars to the unique Velvetiser. This knowledge will not only impress your interviewers but also show your genuine enthusiasm for the brand.
✨Showcase Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully managed teams or enhanced customer experiences in previous roles. Highlight your ability to motivate and coach others, as well as your infectious communication style that aligns with the company’s values.
✨Understand Retail KPIs
Brush up on key performance indicators relevant to retail, such as sales targets and customer satisfaction metrics. Be prepared to discuss how you’ve met or exceeded these in past positions, demonstrating your capability to drive profitable sales and meet operational goals.
✨Embrace Flexibility
With a 40-hour contract and the need to work across various days, show your willingness to adapt. Discuss your availability and any previous experience working flexible hours. This will reassure the interviewers that you’re ready to support the team whenever needed.
