Responsibilities * Warmly welcome every customer and immerse them in the world of Hotel Chocolat. * Discover customers’ needs and reason for their visit through friendly conversation. * Delight customers through product demonstrations and tasting sessions, checking for allergens. * Close the sale and confidently recommend additional products such as gift bags. * Thank customers for shopping, ensuring they leave happy. * Process transactions, refunds and exchanges at the till. * Respond to customer feedback. * Work with team to support deliveries and stock management, keeping the delivery area clear and tidy per health and safety guidelines. * Maintain the appearance of the store and café areas to a high standard. * If in a café area: prepare hot and cold drinks, ice creams and snacks per guidelines, keep area clean, and focus on upselling to customers. * Support the success of the store and team where possible. Benefits * £13.05 per hour. * Incentives based on performance. * 50% unlimited staff discount to treat yourself and your friends and family. * 70% discount on stay at our hotel in St Lucia. * Chance to develop yourself personally, working in an exciting, innovative, and expanding company with real career progression. #J-18808-Ljbffr
