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- Tasks: Create inspiring content for our website and app, enhancing customer journeys.
- Company: Join Hotel Chocolat, a brand dedicated to making people and nature happy through chocolate.
- Benefits: Enjoy a competitive salary, 50% product discount, and 70% off stays at our Saint Lucia hideaway.
- Why this job: Be part of a creative team that shapes digital experiences and drives business growth.
- Qualifications: 3+ years in e-commerce, strong writing skills, and experience with CMS and analytics tools.
- Other info: Hybrid role with great career development opportunities in a vibrant environment.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Join to apply for the ECommerce Content Executive role at Hotel Chocolat. As we continue our mission to make people and nature happy through chocolate, we’re looking for an Ecommerce Content Executive to join our Ecommerce team on a hybrid, full‑time basis. In this creative and detail‑driven role, you’ll take ownership of on‑site content across our website and app, ensuring every page feels inspiring, visually engaging and easy to shop.
With a strong gifting mindset and analytical approach, you’ll work closely with creative, marketing and trading teams to deliver best‑in‑class content that enhances customer journeys and supports business growth. As well as a competitive salary and a range of company benefits, you’ll receive 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia.
This is a hybrid role – you’ll join us on site for three days a week, and for the other two days you can work from wherever you like! The on‑site location is our support office, Mint House, in Royston, Hertfordshire, just off the A505 and a 10‑minute walk from Royston train station, with direct rail links to London King’s Cross.
What you’ll be doing…
- Ensuring all website and app content is accurate, relevant and aligned with brand guidelines and seasonal campaigns
- Working closely with Creative, Marketing and Campaign teams to optimise digital briefs and deliver consistent, best‑in‑class customer journeys
- Curating and updating gift guides, themed landing pages and homepage content for key seasonal events such as Easter, Mother’s Day and Christmas
- Analysing live performance data and producing post‑campaign “washups”, feeding insights back into future planning
- Using data and brand strategy to support a framework for conversion‑led content pages
- Ensuring strong on‑site visibility of content landing pages, supporting digital strategy and SEO objectives
- Partnering with the Ecommerce Trading team to ensure content and messaging are accurately reflected on site through imagery and copy
- Collaborating with the Ecommerce Creative team to ensure artwork is commercial, accessible and always mobile‑first
- Working with our app provider to deliver best‑in‑class visuals and experiences for our most loyal customers
- Supporting our journey towards a part‑composable digital ecosystem
- Supporting our omnichannel strategy, including Retail and Café content where required
- Regularly walking the site to proactively fix issues and recommend enhancements to the customer journey
Who you are…
You’re a creative, organised and detail‑focused content specialist with a passion for storytelling and gifting. You combine a strong visual eye with analytical thinking and enjoy collaborating across teams to bring digital experiences to life. You’re confident sharing ideas and feedback, always with the customer at the heart of what you do.
Experience:
- Writing and executing digital briefs
- Confident using CMS platforms such as Amplience
- Basic HTML knowledge
- Using analytics tools such as GA4 and Content Square
- Strong communication and collaboration skills
- Confidence feeding back digital needs and requirements
- Good understanding of omnichannel customer journeys
- Working within a premium brand
- At least 3 years’ experience in an e‑commerce environment
- Working specifically with gifting‑led content
Seniority level: Associate
Employment type: Full‑time
Job function: Analyst, Marketing and Product Management
Industries: Retail Luxury Goods and Jewelry, Online and Mail Order Retail, Retail
ECommerce Content Executive employer: Hotel Chocolat
Contact Detail:
Hotel Chocolat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ECommerce Content Executive
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Hotel Chocolat's mission and values. This way, you can show how your passion for storytelling and gifting aligns perfectly with their vision.
✨Tip Number 2
Prepare some killer questions! Think about what you want to know regarding their eCommerce strategies or how they approach seasonal campaigns. This shows you're genuinely interested and ready to contribute.
✨Tip Number 3
Show off your analytical side! Be ready to discuss how you've used data in past roles to enhance customer journeys. Bring examples of how your insights led to successful content strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the team at Hotel Chocolat.
We think you need these skills to ace ECommerce Content Executive
Some tips for your application 🫡
Show Your Creative Side: When you're crafting your application, let your creativity shine! Use engaging language and showcase your storytelling skills. Remember, this role is all about inspiring content, so make sure your application reflects that vibe.
Tailor Your Experience: Make sure to highlight your relevant experience in e-commerce and content creation. We want to see how your background aligns with the role, so don’t be shy about sharing specific examples of your work with gifting-led content or digital briefs.
Be Data-Driven: Since we love a good analytical approach, include any experience you have with analytics tools like GA4. Show us how you've used data to enhance customer journeys or improve content performance in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hotel Chocolat
✨Know Your Content Inside Out
Before the interview, dive deep into Hotel Chocolat's website and app. Familiarise yourself with their content style, seasonal campaigns, and gifting mindset. This will not only help you understand their brand better but also allow you to discuss specific examples of how you can enhance their customer journeys.
✨Showcase Your Analytical Skills
Be prepared to talk about your experience with analytics tools like GA4 and Content Square. Bring examples of how you've used data to inform content decisions in the past. This will demonstrate your analytical approach and how it aligns with the role's requirements.
✨Collaborate Like a Pro
Since this role involves working closely with various teams, think of examples where you've successfully collaborated in the past. Highlight your communication skills and how you’ve contributed to team projects, especially in an e-commerce environment. This will show that you're a team player who can thrive in a hybrid setting.
✨Bring Your Creative Ideas
Prepare some creative ideas for potential content enhancements or campaigns that could resonate with Hotel Chocolat's audience. This shows initiative and a genuine interest in the brand. Plus, it gives you a chance to showcase your storytelling skills and how you can bring digital experiences to life.
