Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire the retail team to achieve sales and deliver happiness through chocolate.
- Company: Join Hotel Chocolat, the UK's favorite premium chocolate brand, known for luxury gifts and innovative products.
- Benefits: Enjoy a competitive salary, performance incentives, and 50% staff discount on delicious chocolates.
- Why this job: Be part of a fun, passionate team that values service and creativity in a growing company.
- Qualifications: Experience in luxury retail and strong leadership skills are essential; a love for chocolate is a plus!
- Other info: Flexible working options available to help balance work and life.
The predicted salary is between 28080 - 28080 £ per year.
Assistant Store Manager – Euston Station, London
Location: Euston, London
Contract Type: Full-Time Permanent
Closing Date: 03/02/2025
Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand. We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is make people and nature happy through chocolate . Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.
We’re looking for an Assistant Store Manager to support and lead the retail team alongside the Store Manager. Please note, our stores are open seven days a week including weekends and evenings so you will need to be fully flexible to meet the needs of our store opening times.
You’ll be a people-focused and confident leader with spirit and passion in line with our products, people and values, to drive the team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every customer.
Key Responsibilities:
- Support the Store Manager in providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of the Hotel Chocolat vision and values.
- Drive store sales and profit plan and take action to maximise performance.
- Aim to exceed store sales targets and KPIs through clear and effective communication to your team.
- Maximise all commercial opportunities in-store through timely implementation of promotions, offers and marketing initiatives.
Who You Are & What You Have:
- Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
- Demonstrable experience in high service guest interaction.
- Natural leadership qualities to get the best of your high performing team both individually and as a whole.
- A passion for chocolate, our brand and for giving the best service to our guests.
What We Offer:
- Incentives based on performance
- 50% unlimited staff discount to treat yourself and your friends and family
- 70% discount off a stay in our Hotel in St Lucia
- Flexible working options to balance work and family/home life
- A chance to work in an exciting, innovative and expanding company
If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!
About Us:
We’re one of the UK’s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol and our pioneering drinking chocolate system, the Velvetiser. A cacao pod takes years to grow – it can’t be rushed if it’s going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about.
Now, we’re market leaders in the industry. What began as an online-only business grew to over 140 stores across the UK, and we’re still growing… Today, we’re multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers and suppliers all benefit from the success we make together.
Our Values: At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind. This People Pledge is underpinned by our values of Originality, Authenticity and Ethics. We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work. We want you to be your AUTHENTIC self – and feel comfortable to share your differences, and what makes you unique. Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another.
This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.
#J-18808-Ljbffr
Assistant Store Manager - Euston Station, London employer: Hotel Chocolat
Contact Detail:
Hotel Chocolat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - Euston Station, London
✨Tip Number 1
Familiarize yourself with Hotel Chocolat's products and values. Understanding their mission to spread happiness through chocolate will help you connect with the team and demonstrate your passion during the interview.
✨Tip Number 2
Highlight your leadership experience in retail environments, especially in luxury brands. Be ready to share specific examples of how you've inspired and developed your team to achieve sales targets.
✨Tip Number 3
Prepare to discuss your approach to maximizing commercial opportunities. Think about past promotions or marketing initiatives you've successfully implemented and how they drove sales.
✨Tip Number 4
Show your flexibility and willingness to work varied hours, including weekends and evenings. This is crucial for a role that requires supporting store operations throughout the week.
We think you need these skills to ace Assistant Store Manager - Euston Station, London
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with Hotel Chocolat's mission and values. Highlight your passion for chocolate and how it aligns with their goal of spreading happiness through chocolate in your application.
Showcase Leadership Experience: Emphasize your previous leadership roles, especially in retail or luxury environments. Provide specific examples of how you've inspired and developed team members to achieve performance goals.
Highlight Customer Service Skills: Demonstrate your experience in high-service guest interaction. Share anecdotes that showcase your ability to provide exceptional customer service and create memorable experiences.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the skills and experiences mentioned in the job description. Use keywords from the listing to ensure your application stands out to the hiring team.
How to prepare for a job interview at Hotel Chocolat
✨Show Your Passion for Chocolate
Make sure to express your genuine love for chocolate and the brand during the interview. Share any personal experiences or stories that highlight your enthusiasm for Hotel Chocolat's products.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Focus on your ability to inspire, coach, and develop team members, as this aligns with the role's requirements.
✨Understand Sales and KPIs
Familiarize yourself with retail sales strategies and key performance indicators (KPIs). Be ready to discuss how you can drive store sales and exceed targets based on your previous experiences.
✨Be Flexible and Adaptable
Since the store operates seven days a week, emphasize your flexibility regarding working hours. Show that you're willing to adapt to the needs of the business and support the team whenever necessary.
