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- Tasks: Lead and inspire the retail team to achieve sales goals and deliver happiness through chocolate.
- Company: Join Hotel Chocolat, the UK's favorite premium chocolate brand known for luxury gifts and innovative products.
- Benefits: Enjoy 50% staff discount, flexible working options, and a 70% discount on stays at our St Lucia hotel.
- Why this job: Be part of a fun, innovative team that values originality, authenticity, and ethics in a vibrant work culture.
- Qualifications: Experience in luxury retail, strong leadership skills, and a passion for providing excellent customer service.
- Other info: We celebrate diversity and inclusivity, welcoming unique individuals to help us grow.
The predicted salary is between 24000 - 36000 £ per year.
Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand.
We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is to make people and nature happy through chocolate . Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.
We’re looking for an Assistant Store Manager to support and lead the retail team alongside the Store Manager.
Please note, our stores are open seven days a week including weekends and evenings so you will need to be fully flexible to meet the needs of our store opening times.
You’ll be a people-focused and confident leader with spirit and passion in line with our products, people and values, to drive the team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every customer.
Key Responsibilities
- Support the Store Manager in providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of the Hotel Chocolat vision and values.
- Drive store sales and profit plan and take action to maximise performance.
- Aim to exceed store sales targets and KPIs through clear and effective communication to your team.
- Maximise all commercial opportunities in-store through timely implementation of promotions, offers and marketing initiatives.
Who You Are & What You Have
- Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
- Demonstrable experience in high service guest interaction.
- Natural leadership qualities to get the best of your high performing team both individually and as a whole.
- A passion for chocolate, our brand and for giving the best service to our guests.
What We Offer
- Incentives based on performance
- 50% unlimited staff discount to treat yourself and your friends and family
- 70% discount off a stay in our Hotel in St Lucia
- We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working
- A chance to work in an exciting, innovative and expanding company
If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!
About Us
We’re one of the UK’s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol and our pioneering drinking chocolate system, the Velvetiser.
At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind.
This People Pledge is underpinned by our values of Originality, Authenticity and Ethics. We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work. We want you to be your AUTHENTIC self – and feel comfortable to share your differences, and what makes you unique.
Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another.
This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.
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Assistant Store Manager employer: Hotel Chocolat
Contact Detail:
Hotel Chocolat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarize yourself with Hotel Chocolat's product range and values. Understanding the brand's mission to spread happiness through chocolate will help you connect with the team and customers, showcasing your passion during the interview.
✨Tip Number 2
Highlight your leadership experience in a retail environment. Be prepared to share specific examples of how you've inspired and developed team members in previous roles, as this aligns with the key responsibilities of the Assistant Store Manager position.
✨Tip Number 3
Demonstrate your understanding of sales targets and KPIs. Think of ways you've successfully driven sales in past positions and be ready to discuss strategies you would implement to exceed targets at Hotel Chocolat.
✨Tip Number 4
Showcase your customer service skills. Prepare to discuss how you've provided exceptional service in high-pressure environments, as this is crucial for creating a positive experience for guests at Hotel Chocolat.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with Hotel Chocolat's mission and values. Highlight your passion for chocolate and how it aligns with their goal of spreading happiness through chocolate in your application.
Showcase Leadership Experience: Emphasize any previous experience in leadership roles, especially in retail or luxury environments. Provide specific examples of how you've inspired and developed team members to achieve performance goals.
Highlight Customer Service Skills: Demonstrate your ability to provide high-quality guest interaction. Share experiences where you went above and beyond to ensure customer satisfaction, as this is crucial for the role.
Tailor Your Application: Customize your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. Use keywords from the listing to make your application stand out.
How to prepare for a job interview at Hotel Chocolat
✨Show Your Passion for Chocolate
Make sure to express your genuine love for chocolate and the brand during the interview. Share any personal experiences or favorite products from Hotel Chocolat that resonate with you, as this will demonstrate your alignment with their mission of spreading happiness through chocolate.
✨Highlight Your Leadership Skills
Prepare examples of how you've successfully led a team in a retail environment. Discuss specific situations where you inspired, coached, or developed team members to achieve performance goals, showcasing your natural leadership qualities.
✨Demonstrate Your Sales Acumen
Be ready to discuss your experience with driving sales and exceeding targets. Provide concrete examples of how you've maximized commercial opportunities in previous roles, particularly in a luxury or high-service setting.
✨Emphasize Flexibility and Team Spirit
Since the role requires flexibility due to store hours, be prepared to discuss your availability and willingness to work weekends and evenings. Additionally, convey your ability to foster a positive team environment, emphasizing collaboration and support among team members.
