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- Tasks: Engage with customers, manage transactions, and run product tastings.
- Company: Join a company dedicated to spreading happiness through luxury chocolates and innovative products.
- Benefits: Enjoy 50% staff discount, flexible working options, and performance-based incentives.
- Why this job: Be part of a fun team in a growing company that values sustainability and ethics.
- Qualifications: Passion for customer service; key holder experience is a plus but not required.
- Other info: Earn £12.00 per hour while learning about chocolate and making customers smile.
We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser . Our mission is to make people happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.
We’re looking for a passionate, enthusiastic and guest focused Sales Advisor with Key Holder responsibilities to join our stores team. You’ll engage with our guests to showcase our products in a warm and personable manner ensuring that an amazing experience is delivered through excellent product and brand knowledge.
What You’ll be doing:
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Welcoming our customers and providing excellent service during their visit.
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Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.
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You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
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Running tasting sessions and demonstrations of products.
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Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
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If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.
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Key Holder experience is desirable but not essential.
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£12.00 – per hour.
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Incentives based on performance
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50% unlimited staff discount to treat yourself and your friends and family
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70% discount off a stay in our Hotel in St Lucia
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We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working
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A chance to work in an exciting, innovative and expanding company
20Hour Sales Advisor - Key Holder employer: Hotel Chocolat
Contact Detail:
Hotel Chocolat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 20Hour Sales Advisor - Key Holder
✨Tip Number 1
Familiarize yourself with the products we offer, especially our luxury chocolates and the Velvetiser. Being knowledgeable about our range will help you engage with customers and showcase our offerings effectively.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock sales scenario. This will prepare you for welcoming guests and providing excellent service during their visit.
✨Tip Number 3
Understand the importance of health and safety guidelines in a retail environment. Being able to demonstrate your commitment to maintaining a safe and tidy store will impress us during the interview.
✨Tip Number 4
Show your enthusiasm for sustainability and ethical practices in your conversations. We value team members who share our commitment to these principles, so be ready to discuss how you can contribute.
We think you need these skills to ace 20Hour Sales Advisor - Key Holder
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and the qualities they are looking for in a Sales Advisor. This will help you tailor your application to highlight relevant experiences.
Showcase Your Passion: In your cover letter, express your enthusiasm for chocolate and customer service. Share any personal experiences that demonstrate your passion for engaging with customers and providing excellent service.
Highlight Relevant Experience: If you have previous experience in retail or customer service, make sure to detail this in your CV. Include specific examples of how you managed transactions, handled customer feedback, or contributed to a positive shopping experience.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job requirements. Use keywords from the job description, such as 'guest focused', 'product knowledge', and 'team support' to make your application stand out.
How to prepare for a job interview at Hotel Chocolat
✨Show Your Passion for Chocolate
Make sure to express your enthusiasm for chocolate and the brand during the interview. Share any personal experiences or stories that highlight your love for the product, as this will resonate with the company's mission to make people happy through chocolate.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight your ability to engage with guests warmly and how you handle feedback or complaints effectively, as this role heavily focuses on guest interaction.
✨Familiarize Yourself with the Product Range
Before the interview, take some time to learn about the company's products, including the Velvetiser and their commitment to sustainability. Being knowledgeable about what you’ll be selling will show your dedication and readiness for the role.
✨Discuss Teamwork and Flexibility
Be ready to talk about your experience working in a team and how you can contribute to maintaining a tidy store and café area. Also, mention your willingness to adapt to flexible working arrangements, as this is something the company values.
