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For Companies At a Glance
- Tasks: Lead and inspire the retail team to achieve sales and deliver happiness through chocolate.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand, dedicated to making people and nature happy.
- Benefits: Enjoy 50% staff discount, flexible working options, and a 70% discount on stays at our St Lucia hotel.
- Why this job: Be part of a passionate team in an innovative company that values originality, authenticity, and ethics.
- Qualifications: Experience in luxury retail, strong leadership skills, and a passion for providing excellent customer service.
- Other info: We celebrate diversity and inclusivity, welcoming individuals from all backgrounds to join our chocolate-loving family.
The predicted salary is between 30000 - 42000 £ per year.
Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand. We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is to make people and nature happy through chocolate. Customers, colleagues, cacao farmers, and suppliers can all benefit from the success we make together.
We’re looking for a Store Manager to support and lead the retail team alongside the Assistant Store Manager. Please note, our stores are open seven days a week including weekends and evenings so you will need to be fully flexible to meet the needs of our store opening times. You’ll be a people-focused and confident leader with spirit and passion in line with our products, people, and values, to drive the team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every customer.
Responsibilities
- Providing excellent leadership to inspire, coach, and develop your team members to meet their performance goals through effective communication of the Hotel Chocolat vision and values.
- Drive store sales and profit plan and take action to maximise performance.
- Aim to exceed store sales targets and KPIs through clear and effective communication to your team.
- Maximise all commercial opportunities in-store through timely implementation of promotions, offers, and marketing initiatives.
Who You Are & What You Have
- Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
- Demonstrable experience in high service guest interaction.
- Natural leadership qualities to get the best of your high-performing team both individually and as a whole.
- A passion for chocolate, our brand, and for giving the best service to our guests.
What We Offer
- Incentives based on performance.
- 50% unlimited staff discount to treat yourself and your friends and family.
- 70% discount off a stay in our Hotel in St Lucia.
- We recognise that our employees may wish to balance their work and family/home life, and therefore we are open to discussions around flexible working.
- A chance to work in an exciting, innovative, and expanding company.
If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!
About Us
We’re not just a chocolate company; we’re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we’re proud to operate over 100 stores across the UK and continue to grow across categories, channels, and territories. Patience, passion, and purpose drive everything we do – just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.
At Hotel Chocolat, we treat each other with respect, equality, and grace. Our mantra? Be brave. Be kind. This People Pledge is underpinned by our values of Originality, Authenticity, and Ethics. We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work. We want you to be your AUTHENTIC self – and feel comfortable to share your differences and what makes you unique. Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another. This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves, and where all of our differences are celebrated.
Store Manager - New Mersey Retail Park employer: Hotel Chocolat PLC
Contact Detail:
Hotel Chocolat PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - New Mersey Retail Park
✨Tip Number 1
Familiarise yourself with Hotel Chocolat's brand values and mission. Understanding their commitment to quality and customer happiness will help you align your leadership style with their expectations during the interview.
✨Tip Number 2
Showcase your experience in high-service environments by preparing specific examples of how you've successfully led teams in similar settings. This will demonstrate your capability to inspire and develop your team effectively.
✨Tip Number 3
Be ready to discuss how you would drive sales and exceed targets. Think about innovative ideas or strategies you've implemented in the past that could translate well to a luxury retail environment like Hotel Chocolat.
✨Tip Number 4
Emphasise your passion for chocolate and customer service. Sharing personal anecdotes about your love for the product can help you connect with the interviewers and show that you're genuinely enthusiastic about the role.
We think you need these skills to ace Store Manager - New Mersey Retail Park
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Hotel Chocolat's mission and values. Highlight your passion for chocolate and how it aligns with their goal of spreading happiness through chocolate in your application.
Showcase Leadership Experience: Emphasise your previous leadership roles, particularly in retail or luxury environments. Provide specific examples of how you've inspired and developed team members to achieve performance goals.
Demonstrate Customer Focus: Illustrate your experience in high-service guest interaction. Share anecdotes that showcase your ability to provide excellent customer service and how you can enhance the customer experience at Hotel Chocolat.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and experiences that match the Store Manager role. Use keywords from the job description to ensure your application stands out to the hiring team.
How to prepare for a job interview at Hotel Chocolat PLC
✨Show Your Passion for Chocolate
Make sure to express your genuine love for chocolate and the Hotel Chocolat brand during the interview. Share any personal experiences or stories that highlight your enthusiasm for their products, as this will resonate with the company's mission of spreading happiness through chocolate.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss specific situations where you inspired, coached, or developed team members to achieve their goals. This will showcase your natural leadership qualities and align with the company's focus on people-centric management.
✨Understand the Retail Environment
Familiarise yourself with the retail landscape, especially within luxury brands. Be ready to discuss your experience in high-service guest interaction and how you can apply that knowledge to drive sales and enhance customer satisfaction at Hotel Chocolat.
✨Be Flexible and Adaptable
Since the role requires flexibility with store hours, be prepared to discuss your availability and willingness to work weekends and evenings. Highlight any previous experiences where you adapted to changing schedules or demands, demonstrating your commitment to meeting the needs of the business.
