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- Tasks: Lead and inspire the retail team to achieve sales and deliver happiness through chocolate.
- Company: Join Hotel Chocolat, the UK's favorite premium chocolate brand, dedicated to making people and nature happy.
- Benefits: Enjoy 50% staff discount, 70% off hotel stays, and flexible working options.
- Why this job: Be part of a passionate team in an innovative company that values originality and inclusivity.
- Qualifications: Experience in luxury retail and a passion for high-quality service and chocolate are essential.
- Other info: We're an Equal Opportunity Employer celebrating diversity and individuality in our workplace.
The predicted salary is between 28800 - 43200 £ per year.
Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand.
We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is to make people and nature happy through chocolate . Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.
We’re looking for a Store Manager to support and lead the retail team alongside the Assistant Store Manager.
Please note, our stores are open seven days a week including weekends and evenings so you will need to be fully flexible to meet the needs of our store opening times.
You’ll be a people focused and confident leader with spirit and passion in line with our products, people and values, to drive the team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every customer.
Responsibilities
- Support the Store Manager in providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of the Hotel Chocolat vision and values.
- Drive store sales and profit plan and take action to maximise performance.
- Aim to exceed store sales targets and KPIs through clear and effective communication to your team.
- Maximise all commercial opportunities in-store through timely implementation of promotions, offers and marketing initiatives.
Who You Are & What You Have
- Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
- Demonstrable experience in high service guest interaction.
- Natural leadership qualities to get the best of your high performing team both individually and as a whole.
- A passion for chocolate, our brand and for giving the best service to our guests.
What We Offer
- Incentives based on performance
- 50% unlimited staff discount to treat yourself and your friends and family
- 70% discount off a stay in our Hotel in St Lucia
- We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working
- A chance to work in an exciting, innovative and expanding company
If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!
About Us
We’re not just a chocolate company; we’re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we’re proud to operate over 100 stores across the UK and continue to grow across categories, channels, and territories.
Patience, passion, and purpose drive everything we do – just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.
To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit: hotelchocolat.com/uk/engaged-ethics/our-people.html
At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind.
This People Pledge is underpinned by our values of Originality, Authenticity and Ethics.
We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work.
We want you to be your AUTHENTIC self – and feel comfortable to share your differences, and what makes you unique.
Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another.
This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.
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Store Manager - Hammersmith employer: Hotel Chocolat PLC
Contact Detail:
Hotel Chocolat PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Hammersmith
✨Tip Number 1
Show your passion for chocolate! When you engage with us, make sure to express your love for our products and how that translates into excellent customer service. This enthusiasm can set you apart from other candidates.
✨Tip Number 2
Highlight your leadership experience in retail environments. Share specific examples of how you've inspired and developed your team in previous roles, especially in high-pressure situations or during busy seasons.
✨Tip Number 3
Be prepared to discuss how you would drive sales and exceed targets. Think about strategies you've implemented in the past and be ready to share your ideas on maximizing commercial opportunities in-store.
✨Tip Number 4
Flexibility is key! Since our stores operate seven days a week, be ready to demonstrate your willingness to work varied hours, including weekends and evenings, to meet the needs of the business.
We think you need these skills to ace Store Manager - Hammersmith
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with Hotel Chocolat's mission and values. Highlight your passion for chocolate and how it aligns with their goal of spreading happiness through chocolate in your application.
Showcase Leadership Experience: Emphasize your previous experience in a retail environment, particularly in leadership roles. Provide specific examples of how you've inspired and developed team members to achieve performance goals.
Demonstrate Customer Focus: Illustrate your ability to provide high-quality service and engage with customers. Share experiences where you exceeded customer expectations or contributed to a positive shopping experience.
Highlight Flexibility: Mention your availability and willingness to work flexible hours, including weekends and evenings, as this is crucial for the Store Manager role at Hotel Chocolat.
How to prepare for a job interview at Hotel Chocolat PLC
✨Show Your Passion for Chocolate
Make sure to express your genuine love for chocolate and the brand during the interview. Share any personal experiences or stories that highlight your enthusiasm for Hotel Chocolat's products and mission.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in a retail environment. Highlight your ability to inspire, coach, and develop team members, as well as how you’ve driven sales and achieved performance goals.
✨Understand the Brand Values
Familiarize yourself with Hotel Chocolat's values of Originality, Authenticity, and Ethics. Be ready to discuss how these values resonate with you and how you can embody them in your role as a Store Manager.
✨Be Flexible and Adaptable
Since the stores operate seven days a week, emphasize your flexibility regarding working hours. Show that you are willing to adapt to the needs of the store and the team, especially during busy seasons.
