Store Manager - Arnison Centre

As we continue our mission to make people happy through chocolate, we’re opening brand new stores this year and we’re coming to the Arnison Centre in Durham!

We’re looking for a Store Manager to join us and lead a successful, passionate, and engaged team. This is an amazing opportunity to work for an exciting, innovative and successful brand as we expand across the UK.

Please note, our stores are open seven days a week including weekends and evenings so you will need to be fully flexible to meet the needs of our store opening times.

You’ll be a people-focused and confident leader with spirit and passion in line with our products, people and values to drive your team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every guest.

Responsibilities

• Providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of HC vision and values.
• Driving store sales and profit plan and taking action to maximise performance.
• Exceeding sales targets and KPIs through clear and effective communication to your team.
• Maximising all commercial opportunities in-store through timely implementation of promotions, offers, events and marketing.

Who You Are & What You Have

• Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
• Demonstrable experience in high service guest interaction.
• Natural leadership qualities to get the best of your high performing team both individually and collectively.
• A passion for chocolate, our brand and for giving the best service to our guests.
• Café operations experience would be highly advantageous.

Working at Hotel Chocolat

For your hard work and commitment, we will give you:

• A competitive salary and 50% off our products.
• Incentives based on performance.
• We recognise that our employees may wish to balance their work and home life, therefore we are open to discussions around flexible working.

Who Are We?

• We’re one of the UK’s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol and our pioneering drinking chocolate system, the Velvetiser.
• A cacao pod takes years to grow – it can’t be rushed if it’s going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about.
• Now, we’re market leaders in the industry. What began as an online-only business grew to over 100 stores across the UK, and we’re still growing… Today, we’re multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers and suppliers all benefit from the success we make together.

At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind.

This People Pledge is underpinned by our values of Originality, Authenticity and Ethics.

We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work.

We want you to be your AUTHENTIC self – and feel comfortable to share your differences, and what makes you unique.

Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another.

This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.

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