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For Companies At a Glance
- Tasks: Engage with guests, showcase products, and provide excellent service in a vibrant environment.
- Company: Join Hotel Chocolat, a family of chocolate lovers dedicated to crafting indulgent experiences.
- Benefits: Enjoy £12.54 per hour, 50% staff discount, and flexible working patterns.
- Why this job: Be part of an innovative team that values originality, authenticity, and ethics while having fun.
- Qualifications: No retail experience needed; just bring your passion and commitment as a brand ambassador.
- Other info: We celebrate diversity and inclusivity, welcoming everyone to contribute their unique perspectives.
We’re looking for passionate, enthusiastic and guest focused Sales Advisors to join the brand new team. You’ll engage with our guests to showcase our products in a warm and personable manner ensuring that an amazing experience is delivered through excellent product and brand knowledge. This is an amazing opportunity to work for an exciting, innovative and successful team as we across the UK. What You’ll be doing: Welcoming our customers and providing excellent service during their visit. Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback. You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics. Running tasting sessions and demonstrations of products. Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas. If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards. You don’t need to have retail experience to work here, however, we ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team. For your hard work and commitment, we will give you: £12.54 – per hour (London stores – £13.59 per hour) 50% staff discount to treat yourself and your friends and family. A chance to express yourself in an exciting, fast-paced environment. Flexible working patterns available. About Us We’re not just a chocolate company; we’re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we’re proud to operate over 100 stores across the UK and continue to grow across categories, channels, and territories. Patience, passion, and purpose drive everything we do – just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers. To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit: hotelchocolat.com/uk/engaged-ethics/our-people.html At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Bekind. This People Pledge is underpinned by our values of Originality, Authenticity and Ethics. We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work. We want you to be your AUTHENTIC self – and feel comfortable to share your differences, and whatmakes you unique. Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another. This applies during our recruitment process too. We are proud to be an Equal Opportunity Employerwho positively celebrates a diverse and inclusive culture. We welcome people from all walks of life tojoin us, bringing their individuality to help us reach our ambitious growth plans. We believe this iscritically important to help us create a place to work where everyone feels like they belong, can bethemselves and where all of our differences are celebrated. #J-18808-Ljbffr
Sales Advisor - High Wycombe employer: Hotel Chocolat PLC
Contact Detail:
Hotel Chocolat PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - High Wycombe
✨Tip Number 1
Familiarise yourself with the brand and its products. Understanding the unique selling points of the chocolates and the company's commitment to sustainability will help you engage with customers more effectively during your interactions.
✨Tip Number 2
Practice your customer service skills. Since the role is guest-focused, think about how you can create a warm and welcoming atmosphere. Role-playing scenarios with friends or family can help you feel more confident in real situations.
✨Tip Number 3
Show your enthusiasm for chocolate! Share your passion for the product during interviews or informal chats. This genuine interest can set you apart from other candidates and demonstrate that you would be a great brand ambassador.
✨Tip Number 4
Network with current employees or visit the store before applying. Engaging with the team can give you insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
We think you need these skills to ace Sales Advisor - High Wycombe
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Advisor position. Tailor your application to highlight how your experiences align with these requirements.
Showcase Your Passion: In your cover letter, express your enthusiasm for the brand and the role. Mention any personal experiences with the products or the company that demonstrate your genuine interest in being a part of their team.
Highlight Customer Service Skills: Since the role focuses on guest engagement and excellent service, provide examples from your past experiences where you successfully managed customer interactions, resolved issues, or contributed to a positive customer experience.
Emphasise Teamwork and Flexibility: Mention your ability to work well in a team and adapt to different situations. Highlight any previous roles where you collaborated with others or took on various responsibilities, as this aligns with the collaborative nature of the position.
How to prepare for a job interview at Hotel Chocolat PLC
✨Show Your Passion for Chocolate
Make sure to express your enthusiasm for chocolate and the brand during the interview. Share any personal experiences or stories that highlight your love for the product, as this will resonate well with the interviewers.
✨Demonstrate Guest-Focused Attitude
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to engage with guests warmly and how you can create memorable experiences, as this is crucial for the Sales Advisor role.
✨Familiarise Yourself with the Product Range
Take some time to learn about the company's products, including their unique selling points and sustainability commitments. Being knowledgeable will help you answer questions confidently and show your commitment to the brand.
✨Emphasise Teamwork and Flexibility
Be ready to discuss your experience working in a team and your willingness to support colleagues. Mention any instances where you've adapted to changing situations, as flexibility is key in a fast-paced retail environment.
