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- Tasks: Engage with customers, manage transactions, and run product tastings.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand dedicated to happiness through chocolate.
- Benefits: Earn £12.54 per hour, enjoy 50% staff discount, and flexible working options.
- Why this job: Be part of a fun team spreading joy through chocolate in an innovative company.
- Qualifications: Retail experience and a strong work ethic are preferred.
- Other info: We celebrate diversity and encourage you to bring your unique self to work.
Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand.
We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is tomake people happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.
We’re looking for a passionate, enthusiastic and guest focused Sales Advisor to join our stores team. You’ll engage with our guests to showcase our products in a warm and personable manner ensuring that an amazing experience is delivered through excellent product and brand knowledge.
What You’ll be doing:
- Welcoming our customers and providing excellent service during their visit.
- Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.
- You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
- Running tasting sessions and demonstrations of products.
- Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
- If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.
If you can bring your existing retail experience and excellent work ethic then we want to hear from you. We\’ll give you the chocolate knowledge for you to commit to being a true brand ambassador and supporting where you can to the success of the store and your team.
Our gift to you for going the extra mile every day…
- £12.54 – per hour
- Incentives based on performance
- 50% unlimited staff discount to treat yourself and your friends and family
- 70% discount off a stay in our Hotel in St Lucia
- We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working
- A chance to work in an exciting, innovative and expanding company
If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!
About Us
We’re not just a chocolate company; we’re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we’re proud to operate over 100 stores across the UK and continue to grow across categories, channels, and territories.
Patience, passion, and purpose drive everything we do – just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.
To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit: hotelchocolat.com/uk/engaged-ethics/our-people.html
At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind.
This People Pledge is underpinned by our values of Originality, Authenticity and Ethics.
We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work.
We want you to be your AUTHENTIC self – and feel comfortable to share your differences, and whatmakes you unique.
Our commitment to being an ETHICAL business means we have a deep sense of fairness when it
comes to the way we treat one another.
This applies during our recruitment process too. We are proud to be an Equal Opportunity Employerwho positively celebrates a diverse and inclusive culture. We welcome people from all walks of life tojoin us, bringing their individuality to help us reach our ambitious growth plans. We believe this iscritically important to help us create a place to work where everyone feels like they belong, can bethemselves and where all of our differences are celebrated.
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Sales Advisor employer: Hotel Chocolat PLC
Contact Detail:
Hotel Chocolat PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with Hotel Chocolat's product range and their unique selling points. Being able to discuss the different types of chocolates, the Velvetiser, and their sustainability efforts will show your enthusiasm and knowledge during the interview.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've provided excellent service in previous roles. Think about specific situations where you went above and beyond to ensure customer satisfaction.
✨Tip Number 3
Showcase your passion for chocolate and the brand itself. Share any personal experiences or stories related to Hotel Chocolat that highlight your genuine interest in their mission to spread happiness through chocolate.
✨Tip Number 4
Be ready to discuss teamwork and collaboration. Prepare examples of how you've successfully worked with others in a retail environment, as this role requires supporting your colleagues and maintaining a positive store atmosphere.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Hotel Chocolat's mission and values. Highlight your passion for chocolate and how it aligns with their goal of making people happy through their products.
Showcase Relevant Experience: Emphasise any previous retail or customer service experience you have. Provide specific examples of how you've engaged with customers and delivered excellent service in past roles.
Demonstrate Product Knowledge: Mention your willingness to learn about Hotel Chocolat's product range, including their sustainability practices and ethical commitments. This shows your enthusiasm for becoming a brand ambassador.
Personal Touch: In your application, convey your personality and enthusiasm. Use a warm and friendly tone to reflect the guest-focused approach that Hotel Chocolat values in their Sales Advisors.
How to prepare for a job interview at Hotel Chocolat PLC
✨Show Your Passion for Chocolate
Make sure to express your enthusiasm for chocolate and the brand during the interview. Share any personal experiences or favourite products from Hotel Chocolat to demonstrate your genuine interest.
✨Understand the Product Range
Familiarise yourself with Hotel Chocolat's product offerings, including their unique items like the Velvetiser. Being knowledgeable about the products will help you engage with customers effectively and showcase your commitment to excellent service.
✨Emphasise Customer Service Skills
Highlight your previous experience in retail or customer service roles. Be prepared to discuss how you've handled customer feedback, managed transactions, and created positive shopping experiences in the past.
✨Demonstrate Team Spirit
Since teamwork is essential in this role, be ready to share examples of how you've collaborated with colleagues in previous jobs. Show that you're a team player who can contribute to a positive work environment.
