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For Companies At a Glance
- Tasks: Engage with customers, manage transactions, and run product tastings.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand, dedicated to spreading happiness.
- Benefits: Enjoy £12.54 per hour, 50% staff discount, and flexible working options.
- Why this job: Be part of a fun team in an innovative company that values originality and ethics.
- Qualifications: No retail experience needed, just a passion for chocolate and customer service.
- Other info: Opportunity to work in over 100 stores and enjoy discounts on stays at our hotel in St Lucia.
Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand.
We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is tomake people happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.
We’re looking for a passionate, enthusiastic and guest focused Sales Advisor to join our stores team. You’ll engage with our guests to showcase our products in a warm and personable manner ensuring that an amazing experience is delivered through excellent product and brand knowledge.
What You’ll be doing:
- Welcoming our customers and providing excellent service during their visit.
- Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.
- You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
- Running tasting sessions and demonstrations of products.
- Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
- If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.
You don’t need to have retail experience to work here, however we do ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team.
Our gift to you for going the extra mile every day…
- £12.54 – per hour (London stores – £13.59 per hour).
- Incentives based on performance
- 50% unlimited staff discount to treat yourself and your friends and family
- 70% discount off a stay in our Hotel in St Lucia
- We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working
- A chance to work in an exciting, innovative and expanding company
If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!
About Us
We’re not just a chocolate company; we’re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we’re proud to operate over 100 stores across the UK and continue to grow across categories, channels, and territories.
Patience, passion, and purpose drive everything we do – just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.
To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit: hotelchocolat.com/uk/engaged-ethics/our-people.html
At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Bekind.
This People Pledge is underpinned by our values of Originality, Authenticity and Ethics.
We encourage new ideas and fresh thinking and for each of you to bring yourORIGINALITYto work.
We want you to be yourAUTHENTICself – and feel comfortable to share your differences, and whatmakes you unique.
Our commitment to being anETHICALbusiness means we have a deep sense of fairness when it comes to the way we treat one another.
This applies during our recruitment process too. We are proud to be an Equal Opportunity Employerwho positively celebrates a diverse and inclusive culture. We welcome people from all walks of life tojoin us, bringing their individuality to help us reach our ambitious growth plans. We believe this iscritically important to help us create a place to work where everyone feels like they belong, can bethemselves and where all of our differences are celebrated.
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Sales Advisor employer: Hotel Chocolat PLC
Contact Detail:
Hotel Chocolat PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with Hotel Chocolat's product range and values. Understanding their commitment to sustainability and ethics will not only help you connect with the brand but also impress during any discussions with the hiring team.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock sales scenario. This will help you feel more comfortable showcasing products and providing excellent service, which is crucial for the Sales Advisor role.
✨Tip Number 3
Research common questions asked in retail interviews, especially those related to handling customer feedback and managing transactions. Being prepared with thoughtful responses will demonstrate your readiness for the role.
✨Tip Number 4
Show your enthusiasm for chocolate and the brand during your interactions. Whether it's through social media or networking events, expressing your passion can set you apart as a candidate who truly aligns with Hotel Chocolat's mission.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Hotel Chocolat's mission and values. Highlight your passion for chocolate and how you can contribute to their goal of making people happy through their products.
Tailor Your CV: Make sure your CV reflects any relevant experience, even if it's not in retail. Emphasise skills like customer service, teamwork, and communication that align with the Sales Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific aspects of Hotel Chocolat that resonate with you, such as their commitment to sustainability and ethics.
Showcase Your Personality: In your application, let your personality shine through. Hotel Chocolat values authenticity, so be genuine about your love for chocolate and your desire to create memorable experiences for customers.
How to prepare for a job interview at Hotel Chocolat PLC
✨Show Your Passion for Chocolate
Make sure to express your enthusiasm for chocolate and the brand during the interview. Share any personal experiences or favourite products from Hotel Chocolat to demonstrate your genuine interest.
✨Understand the Product Range
Familiarise yourself with Hotel Chocolat's product offerings, including their unique items like the Velvetiser. Being knowledgeable about the products will help you engage with customers effectively and show that you're ready to be a brand ambassador.
✨Emphasise Customer Service Skills
Highlight any previous experience in customer service, even if it's not in retail. Discuss how you can create a warm and welcoming atmosphere for guests, as this is crucial for the Sales Advisor role.
✨Be Ready for Teamwork
Prepare to discuss your ability to work well in a team. Hotel Chocolat values collaboration, so share examples of how you've successfully worked with others to achieve common goals in past roles.
