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For Companies At a Glance
- Tasks: Engage with customers, manage transactions, and run product tastings.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand dedicated to spreading happiness.
- Benefits: Enjoy £12.54 per hour, 50% staff discount, and flexible working options.
- Why this job: Be part of a passionate team in a fun, innovative environment focused on sustainability and ethics.
- Qualifications: No retail experience needed; just bring your enthusiasm and commitment to the brand.
- Other info: Opportunity to work in over 100 stores and grow with a family of chocolate lovers.
Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand.
We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is tomake people happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.
We’re looking for a passionate, enthusiastic and guest focused Sales Advisor with keyholder responsibiltiesto join our stores team. You’ll engage with our guests to showcase our products in a warm and personable manner ensuring that an amazing experience is delivered through excellent product and brand knowledge.
What You’ll be doing:
- Welcoming our customers and providing excellent service during their visit.
- Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.
- You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
- Running tasting sessions and demonstrations of products.
- Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store.
- Running the store in the absence of management, which includes maintaining KPIs and team management.
You don’t need to have retail experience to work here, however we do ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team.
Our gift to you for going the extra mile every day…
- £12.54 – per hour
- Incentives based on performance
- 50% unlimited staff discount to treat yourself and your friends and family
- 70% discount off a stay in our Hotel in St Lucia
- We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working
- A chance to work in an exciting, innovative and expanding company
If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!
About Us
We’re not just a chocolate company; we’re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we’re proud to operate over 100 stores across the UK and continue to grow across categories, channels, and territories.
Patience, passion, and purpose drive everything we do – just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.
To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit: hotelchocolat.com/uk/engaged-ethics/our-people.html
At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Bekind.
This People Pledge is underpinned by our values of Originality, Authenticity and Ethics.
We encourage new ideas and fresh thinking and for each of you to bring yourORIGINALITYto work.
We want you to be yourAUTHENTICself – and feel comfortable to share your differences, and whatmakes you unique.
Our commitment to being anETHICALbusiness means we have a deep sense of fairness when it comes to the way we treat one another.
This applies during our recruitment process too. We are proud to be an Equal Opportunity Employerwho positively celebrates a diverse and inclusive culture. We welcome people from all walks of life tojoin us, bringing their individuality to help us reach our ambitious growth plans. We believe this iscritically important to help us create a place to work where everyone feels like they belong, can bethemselves and where all of our differences are celebrated.
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Sales Advisor employer: Hotel Chocolat PLC
Contact Detail:
Hotel Chocolat PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with Hotel Chocolat's product range and values. Understanding their commitment to sustainability and ethics will not only help you in conversations with customers but also show your genuine interest in the brand.
✨Tip Number 2
Practice your customer engagement skills. Since the role involves welcoming guests and providing excellent service, consider role-playing scenarios with friends or family to build your confidence in delivering a warm and personable experience.
✨Tip Number 3
Research common retail challenges and how to handle them. Being prepared for situations like queue management or dealing with customer feedback can set you apart as a proactive candidate who is ready to support the team.
✨Tip Number 4
Showcase your passion for chocolate! Whether it's through sharing your favourite chocolate experiences or discussing innovative ideas for tastings, demonstrating your enthusiasm can make a memorable impression during any interactions.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Hotel Chocolat's brand values and mission. Familiarise yourself with their products and commitment to sustainability. This knowledge will help you tailor your application and demonstrate your passion for the brand.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the Sales Advisor role. Highlight your customer service skills and any relevant experiences, even if they are not in retail. Make sure to express how you can contribute to creating an amazing experience for guests.
Showcase Relevant Skills: In your CV, emphasise skills that align with the job description, such as communication, teamwork, and problem-solving. Mention any experience you have with managing transactions or working in a fast-paced environment, as these are key aspects of the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important qualities for a Sales Advisor.
How to prepare for a job interview at Hotel Chocolat PLC
✨Show Your Passion for Chocolate
Make sure to express your enthusiasm for chocolate and the brand during the interview. Share any personal experiences or favourite products from Hotel Chocolat to demonstrate your genuine interest.
✨Understand the Brand Values
Familiarise yourself with Hotel Chocolat's values of Originality, Authenticity, and Ethics. Be prepared to discuss how these values resonate with you and how you can embody them as a Sales Advisor.
✨Prepare for Customer Interaction Scenarios
Think about how you would handle various customer service situations, such as managing feedback or running tasting sessions. Practising these scenarios can help you feel more confident during the interview.
✨Highlight Teamwork and Flexibility
Since the role involves working closely with a team and supporting store operations, be ready to share examples of how you've successfully collaborated with others in the past and your willingness to adapt to different roles.
