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For Companies At a Glance
- Tasks: Engage with customers, manage transactions, and run product tastings.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand, spreading happiness through chocolate.
- Benefits: Enjoy £12.54 per hour, 50% staff discount, and flexible working options.
- Why this job: Be part of a passionate team in an innovative company that values originality and authenticity.
- Qualifications: No retail experience needed; just bring your enthusiasm and commitment to the brand.
- Other info: Work in a supportive environment that celebrates diversity and inclusion.
Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand. We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is to make people happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.
We’re looking for a passionate, enthusiastic and guest focused Sales Advisor to join our stores team. You’ll engage with our guests to showcase our products in a warm and personable manner ensuring that an amazing experience is delivered through excellent product and brand knowledge.
What You’ll be doing:
- Welcoming our customers and providing excellent service during their visit.
- Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.
- You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
- Running tasting sessions and demonstrations of products.
- Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
- If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.
- You don’t need to have retail experience to work here, however we do ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team.
Our gift to you for going the extra mile every day… £12.54 - per hour (London stores - £13.59 per hour). Incentives based on performance 50% unlimited staff discount to treat yourself and your friends and family 70% discount off a stay in our Hotel in St Lucia.
We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working. A chance to work in an exciting, innovative and expanding company.
If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!
About Us: We’re not just a chocolate company; we’re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we’re proud to operate over 100 stores across the UK and continue to grow across categories, channels, and territories.
Patience, passion, and purpose drive everything we do – just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.
To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit: hotelchocolat.com/uk/engaged-ethics/our-people.html
At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind. This People Pledge is underpinned by our values of Originality, Authenticity and Ethics. We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work. We want you to be your AUTHENTIC self – and feel comfortable to share your differences, and what makes you unique. Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another. This applies during our recruitment process too.
We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.
Sales Advisor employer: Hotel Chocolat PLC
Contact Detail:
Hotel Chocolat PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with Hotel Chocolat's product range and values. Understanding their commitment to sustainability and ethics will not only help you in interviews but also show your genuine interest in the brand.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family as if they were customers. This will help you feel more comfortable showcasing products and providing excellent service during your interactions.
✨Tip Number 3
Prepare for potential tasting sessions or product demonstrations by researching how to effectively communicate the unique features of Hotel Chocolat's offerings. Being knowledgeable will set you apart from other candidates.
✨Tip Number 4
Showcase your enthusiasm for chocolate and the brand during any conversations or interviews. Your passion can be a key factor in demonstrating that you would be a great fit for the Sales Advisor role.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Hotel Chocolat's mission and values. Familiarise yourself with their products and commitment to sustainability. This knowledge will help you tailor your application and demonstrate your passion for the brand.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for chocolate and customer service. Mention specific aspects of the job description that resonate with you, such as engaging with guests or running tasting sessions, to show that you are a good fit for the role.
Highlight Relevant Skills: Even if you don't have retail experience, highlight transferable skills such as communication, teamwork, and problem-solving. Emphasise any previous roles where you've provided excellent customer service or worked in a fast-paced environment.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are important qualities for a Sales Advisor.
How to prepare for a job interview at Hotel Chocolat PLC
✨Show Your Passion for Chocolate
Make sure to express your enthusiasm for chocolate and the brand during the interview. Share any personal experiences or favourite products from Hotel Chocolat to demonstrate your genuine interest.
✨Understand the Product Range
Familiarise yourself with Hotel Chocolat's product offerings, including their unique items like the Velvetiser. Being knowledgeable about the products will help you engage with customers effectively and showcase your commitment to excellent service.
✨Emphasise Customer Service Skills
Highlight any previous experience in customer service, even if it's not in retail. Discuss how you can create a warm and welcoming atmosphere for guests, as this aligns with the company's mission to make people happy through chocolate.
✨Demonstrate Team Spirit
Talk about your ability to work well in a team and support your colleagues. Mention any past experiences where you contributed to a team's success, as collaboration is key in delivering an amazing customer experience.
