NSO Skipton- Sales Advisor (12-16 hours)

Location: Skipton

Contract Type: Part-Time Permanent

Closing Date: 12/02/2025

Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand. We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is to make people happy through chocolate. Customers, colleagues, cacao farmers, and suppliers can all benefit from the success we make together.

We’re looking for a passionate, enthusiastic and guest-focused Sales Advisor to join our stores team. You’ll engage with our guests to showcase our products in a warm and personable manner ensuring that an amazing experience is delivered through excellent product and brand knowledge.

What You’ll be doing:

• Welcoming our customers and providing excellent service during their visit.
• Till and queue management, including processing transactions, refunds, and exchanges at the till and responding to customer feedback.
• Learning about our range of products including how we sell, how we grow cocoa, and manufacture our products, allergens, and our commitments to sustainability and ethics.
• Running tasting sessions and demonstrations of products.
• Working with the team to support deliveries and stock, ensuring the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
• If your store has a café area, preparing hot and cold drinks, ice creams, and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.

You don’t need to have retail experience to work here; however, we do ask that during your time with us, you commit to being a true brand ambassador and support the success of the store and your team.

Our gift to you for going the extra mile every day:

• £12.00 per hour (London stores - £13.00 per hour), Republic of Ireland - €14.50 per hour.
• Incentives based on performance.
• 50% unlimited staff discount to treat yourself and your friends and family.
• 70% discount off a stay in our Hotel in St Lucia.

We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working. A chance to work in an exciting, innovative, and expanding company. If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!

Who are we? We’re one of the UK’s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol, and our pioneering drinking chocolate system, the Velvetiser. A cacao pod takes years to grow – it can’t be rushed if it’s going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about. Now, we’re market leaders in the industry. What began as an online-only business grew to over 140 stores across the UK, and we’re still growing. Today, we’re multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers, and suppliers all benefit from the success we make together.

At Hotel Chocolat, we treat each other with respect, equality, and grace. Our mantra? Be brave. Be kind. This People Pledge is underpinned by our values of Originality, Authenticity, and Ethics. We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work. We want you to be your AUTHENTIC self – and feel comfortable to share your differences, and what makes you unique. Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another. This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves, and where all of our differences are celebrated.