At a Glance
- Tasks: Engage with customers, showcase products, and provide excellent service in a warm environment.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand.
- Benefits: Earn £12.00 per hour, enjoy 50% staff discount, and flexible working options.
- Other info: Exciting growth opportunities in a diverse and inclusive workplace.
- Why this job: Be part of a team spreading happiness through chocolate and innovative experiences.
- Qualifications: No retail experience needed, just a passion for chocolate and great customer service.
Location: Skipton
Contract Type: Part-Time Permanent
Closing Date: 12/02/2025
Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand. We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is to make people happy through chocolate. Customers, colleagues, cacao farmers, and suppliers can all benefit from the success we make together.
We’re looking for a passionate, enthusiastic and guest-focused Sales Advisor to join our stores team. You’ll engage with our guests to showcase our products in a warm and personable manner ensuring that an amazing experience is delivered through excellent product and brand knowledge.
What You’ll be doing:
- Welcoming our customers and providing excellent service during their visit.
- Till and queue management, including processing transactions, refunds, and exchanges at the till and responding to customer feedback.
- Learning about our range of products including how we sell, how we grow cocoa, and manufacture our products, allergens, and our commitments to sustainability and ethics.
- Running tasting sessions and demonstrations of products.
- Working with the team to support deliveries and stock, ensuring the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
- If your store has a café area, preparing hot and cold drinks, ice creams, and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.
You don’t need to have retail experience to work here; however, we do ask that during your time with us, you commit to being a true brand ambassador and support the success of the store and your team.
Our gift to you for going the extra mile every day:
- £12.00 per hour (London stores - £13.00 per hour), Republic of Ireland - €14.50 per hour.
- Incentives based on performance.
- 50% unlimited staff discount to treat yourself and your friends and family.
- 70% discount off a stay in our Hotel in St Lucia.
We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working. A chance to work in an exciting, innovative, and expanding company. If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!
Who are we? We’re one of the UK’s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol, and our pioneering drinking chocolate system, the Velvetiser. A cacao pod takes years to grow – it can’t be rushed if it’s going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about. Now, we’re market leaders in the industry. What began as an online-only business grew to over 140 stores across the UK, and we’re still growing. Today, we’re multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers, and suppliers all benefit from the success we make together.
At Hotel Chocolat, we treat each other with respect, equality, and grace. Our mantra? Be brave. Be kind. This People Pledge is underpinned by our values of Originality, Authenticity, and Ethics. We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work. We want you to be your AUTHENTIC self – and feel comfortable to share your differences, and what makes you unique. Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another. This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves, and where all of our differences are celebrated.
NSO Skipton- Sales Advisor (12-16 hours) employer: Hotel Chocolat PLC
Hotel Chocolat is an exceptional employer, offering a vibrant work culture that prioritises respect, equality, and personal growth. As a Sales Advisor in Skipton, you'll enjoy flexible working arrangements, generous employee discounts, and the opportunity to be part of a passionate team dedicated to spreading happiness through chocolate. With a commitment to ethical practices and inclusivity, Hotel Chocolat fosters an environment where your individuality is celebrated, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land NSO Skipton- Sales Advisor (12-16 hours)
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like NSO Skipton- Sales Advisor (12-16 hours) at Hotel Chocolat PLC, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Hotel Chocolat PLC. Tailor your message to explain why you’re drawn to them and how you can contribute as a NSO Skipton- Sales Advisor (12-16 hours). Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace NSO Skipton- Sales Advisor (12-16 hours)
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Hotel Chocolat PLC:When writing your cover letter, make sure to tailor your message specifically for Hotel Chocolat PLC. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Hotel Chocolat PLC
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Hotel Chocolat PLC that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Hotel Chocolat PLC that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Hotel Chocolat PLC’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
