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- Tasks: Engage with guests, manage transactions, and run product tastings.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand.
- Benefits: Enjoy 50% staff discount, flexible working, and performance incentives.
- Why this job: Be part of a fun team spreading happiness through chocolate in a growing company.
- Qualifications: No retail experience needed, just a passion for chocolate and customer service.
- Other info: Embrace originality and authenticity in a diverse and inclusive workplace.
The predicted salary is between 20000 - 30000 £ per year.
Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand. We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is to make people happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.
We’re looking for a passionate, enthusiastic and guest focused Keyholder to join our Cambridge stores team. You’ll engage with our guests to showcase our products in a warm and personable manner ensuring that an amazing experience is delivered through excellent product and brand knowledge.
What You’ll be doing:
- Welcoming our customers and providing excellent service during their visit.
- Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.
- You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
- Running tasting sessions and demonstrations of products.
- Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
- If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.
- You don’t need to have retail experience to work here, however we do ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team.
Our gift to you for going the extra mile every day:
- Incentives based on performance
- 50% unlimited staff discount to treat yourself and your friends and family
- 70% discount off a stay in our Hotel in St Lucia
- We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working
- A chance to work in an exciting, innovative and expanding company
If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!
About Us
We’re not just a chocolate company; we’re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we’re proud to operate over 100 stores across the UK and continue to grow across categories, channels, and territories.
Patience, passion, and purpose drive everything we do – just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.
To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit: hotelchocolat.com/uk/engaged-ethics/our-people.html
At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind. This People Pledge is underpinned by our values of Originality, Authenticity and Ethics. We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work. We want you to be your AUTHENTIC self – and feel comfortable to share your differences, and what makes you unique. Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another. This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.
Keyholder employer: Hotel Chocolat PLC
Contact Detail:
Hotel Chocolat PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Keyholder
✨Tip Number 1
Familiarise yourself with Hotel Chocolat's product range and values. Understanding their commitment to sustainability and ethics will not only help you engage with customers but also show your genuine interest in the brand.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios can help you feel more comfortable when welcoming guests and handling transactions.
✨Tip Number 3
Be prepared to discuss how you can contribute to creating a warm and inviting atmosphere in the store. Think of examples from your past experiences where you've successfully engaged with others.
✨Tip Number 4
Show enthusiasm for chocolate and the experience it brings. Share your passion during any interactions, as this aligns with Hotel Chocolat's mission to spread happiness through chocolate.
We think you need these skills to ace Keyholder
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Hotel Chocolat's mission and values. Highlight your passion for chocolate and how you can contribute to their goal of making people happy through chocolate in your application.
Tailor Your CV: Make sure your CV reflects any relevant experience, even if it's not directly in retail. Emphasise customer service skills, teamwork, and any experience that showcases your ability to engage with guests warmly.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the Keyholder position. Mention specific aspects of the job description, such as your willingness to learn about products and your commitment to being a brand ambassador.
Showcase Your Personality: In both your CV and cover letter, let your personality shine through. Hotel Chocolat values originality and authenticity, so don't hesitate to share what makes you unique and how you align with their culture.
How to prepare for a job interview at Hotel Chocolat PLC
✨Show Your Passion for Chocolate
Make sure to express your enthusiasm for chocolate and the brand during the interview. Share any personal experiences or favourite products from Hotel Chocolat to demonstrate your genuine interest.
✨Understand the Brand Values
Familiarise yourself with Hotel Chocolat's values of originality, authenticity, and ethics. Be prepared to discuss how these values resonate with you and how you can embody them as a Keyholder.
✨Prepare for Customer Interaction Scenarios
Think about how you would handle various customer service situations, such as managing queues or responding to feedback. Practising these scenarios can help you feel more confident during the interview.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Share examples of how you've collaborated with others in previous roles or experiences, as teamwork is essential in delivering excellent service at Hotel Chocolat.
