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- Tasks: Lead and inspire the retail team to achieve sales and deliver happiness through chocolate.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand with over 140 stores.
- Benefits: Enjoy 50% staff discount, flexible working options, and performance-based incentives.
- Why this job: Be part of a fun, innovative team that values originality and inclusivity while spreading joy through chocolate.
- Qualifications: Experience in luxury retail and a passion for high-quality service are essential.
- Other info: Open to discussions about flexible working to balance life and work.
The predicted salary is between 28800 - 43200 £ per year.
Assistant Store Manager – Paddington Station
Location: Paddington
Contract Type: Full-Time Permanent
Closing Date: 10/02/2025
Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand. We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is make people and nature happy through chocolate. Customers, colleagues, cacao farmers, and suppliers can all benefit from the success we make together.
We’re looking for an Assistant Store Manager to support and lead the retail team alongside the Store Manager. Please note, our stores are open seven days a week including weekends and evenings, so you will need to be fully flexible to meet the needs of our store opening times.
You’ll be a people-focused and confident leader with spirit and passion in line with our products, people, and values, to drive the team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every customer.
Key Responsibilities:
- Support the Store Manager in providing excellent leadership to inspire, coach, and develop your team members to meet their performance goals through effective communication of the Hotel Chocolat vision and values.
- Drive store sales and profit plan and take action to maximise performance.
- Aim to exceed store sales targets and KPIs through clear and effective communication to your team.
- Maximise all commercial opportunities in-store through timely implementation of promotions, offers, and marketing initiatives.
Who You Are & What You Have:
- Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
- Demonstrable experience in high service guest interaction.
- Natural leadership qualities to get the best of your high-performing team both individually and as a whole.
- A passion for chocolate, our brand, and for giving the best service to our guests.
What We Offer:
- Incentives based on performance
- 50% unlimited staff discount to treat yourself and your friends and family
- 70% discount off a stay in our Hotel in St Lucia
- We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working
- A chance to work in an exciting, innovative, and expanding company
If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!
About Us:
We’re one of the UK’s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol, and our pioneering drinking chocolate system, the Velvetiser. A cacao pod takes years to grow – it can’t be rushed if it’s going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about.
Now, we’re market leaders in the industry. What began as an online-only business grew to over 140 stores across the UK, and we’re still growing… Today, we’re multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers, and suppliers all benefit from the success we make together.
At Hotel Chocolat, we treat each other with respect, equality, and grace. Our mantra? Be brave. Be kind.
This People Pledge is underpinned by our values of Originality, Authenticity, and Ethics. We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work. We want you to be your AUTHENTIC self – and feel comfortable to share your differences, and what makes you unique. Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another.
This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves, and where all of our differences are celebrated.
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Assistant Store Manager - Paddington Station employer: Hotel Chocolat PLC
Contact Detail:
Hotel Chocolat PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - Paddington Station
✨Tip Number 1
Familiarise yourself with Hotel Chocolat's products and values. Understanding their mission to spread happiness through chocolate will help you connect with the brand during your interactions with the team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a retail environment. Highlight any experiences where you inspired or developed team members to achieve their goals.
✨Tip Number 3
Be ready to discuss your experience in driving sales and maximising performance. Think of specific strategies you've implemented in previous roles that led to exceeding sales targets, as this aligns with the responsibilities of the Assistant Store Manager.
✨Tip Number 4
Demonstrate your passion for customer service. Prepare to share stories about how you've gone above and beyond to ensure customer satisfaction, as this is crucial for delivering the Hotel Chocolat experience.
We think you need these skills to ace Assistant Store Manager - Paddington Station
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Hotel Chocolat's mission and values. Highlight your passion for chocolate and how it aligns with their goal of spreading happiness through their products.
Tailor Your CV: Ensure your CV reflects relevant experience in retail management, particularly in high-service environments. Emphasise any leadership roles and achievements that demonstrate your ability to drive sales and develop a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention specific examples of how you've successfully led teams and exceeded sales targets in previous positions.
Show Flexibility: Since the role requires flexibility with working hours, make sure to mention your availability in your application. This shows your commitment to meeting the store's needs and willingness to adapt.
How to prepare for a job interview at Hotel Chocolat PLC
✨Show Your Passion for Chocolate
Make sure to express your genuine love for chocolate and the brand during the interview. Share any personal experiences or favourite products from Hotel Chocolat to demonstrate your enthusiasm.
✨Highlight Leadership Experience
Prepare examples of how you've successfully led a team in a retail environment. Discuss specific situations where you inspired, coached, or developed team members to achieve their goals.
✨Demonstrate Flexibility
Since the store operates seven days a week, be ready to discuss your availability and willingness to work weekends and evenings. This shows your commitment to meeting the needs of the business.
✨Understand the Brand Values
Familiarise yourself with Hotel Chocolat's values of Originality, Authenticity, and Ethics. Be prepared to discuss how these values resonate with you and how you can embody them in your role as Assistant Store Manager.
