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- Tasks: Lead and inspire the retail team to achieve sales and deliver happiness through chocolate.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand with a passion for quality and innovation.
- Benefits: Enjoy 50% staff discount, flexible working options, and exciting performance incentives.
- Why this job: Be part of a vibrant team that values originality, authenticity, and ethics while spreading joy through chocolate.
- Qualifications: Experience in luxury retail and a passion for high-quality service are essential.
- Other info: Flexible hours required as stores operate seven days a week.
The predicted salary is between 28800 - 43200 £ per year.
Assistant Store Manager – Paddington Station Location: Paddington Contract Type: Full-Time Permanent Closing Date: 10/02/2025 Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand. We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is make people and nature happy through chocolate . Customers, colleagues, cacao farmers, and suppliers can all benefit from the success we make together. We’re looking for an Assistant Store Manager to support and lead the retail team alongside the Store Manager. Please note, our stores are open seven days a week including weekends and evenings, so you will need to be fully flexible to meet the needs of our store opening times. You’ll be a people-focused and confident leader with spirit and passion in line with our products, people, and values, to drive the team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every customer. Key Responsibilities: Support the Store Manager in providing excellent leadership to inspire, coach, and develop your team members to meet their performance goals through effective communication of the Hotel Chocolat vision and values. Drive store sales and profit plan and take action to maximise performance. Aim to exceed store sales targets and KPIs through clear and effective communication to your team. Maximise all commercial opportunities in-store through timely implementation of promotions, offers, and marketing initiatives. Who You Are & What You Have: Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer. Demonstrable experience in high service guest interaction. Natural leadership qualities to get the best of your high-performing team both individually and as a whole. A passion for chocolate, our brand, and for giving the best service to our guests. What We Offer: Incentives based on performance 50% unlimited staff discount to treat yourself and your friends and family 70% discount off a stay in our Hotel in St Lucia We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working A chance to work in an exciting, innovative, and expanding company If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch! About Us: We’re one of the UK’s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol, and our pioneering drinking chocolate system, the Velvetiser. A cacao pod takes years to grow – it can’t be rushed if it’s going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about. Now, we’re market leaders in the industry. What began as an online-only business grew to over 140 stores across the UK, and we’re still growing… Today, we’re multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers, and suppliers all benefit from the success we make together. At Hotel Chocolat, we treat each other with respect, equality, and grace. Our mantra? Be brave. Be kind. This People Pledge is underpinned by our values of Originality, Authenticity, and Ethics. We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work. We want you to be your AUTHENTIC self – and feel comfortable to share your differences, and what makes you unique. Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another. This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves, and where all of our differences are celebrated. #J-18808-Ljbffr
Assistant Store Manager - Paddington Station employer: Hotel Chocolat PLC
Contact Detail:
Hotel Chocolat PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - Paddington Station
✨Tip Number 1
Familiarise yourself with Hotel Chocolat's products and values. Understanding their mission to spread happiness through chocolate will help you connect with the brand during your interactions with the team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a retail environment. Be ready to discuss specific situations where you inspired or developed team members.
✨Tip Number 3
Demonstrate your passion for customer service. Think of ways you've gone above and beyond for customers in previous roles, as this aligns with Hotel Chocolat's commitment to delivering exceptional experiences.
✨Tip Number 4
Be prepared to discuss how you would drive sales and maximise performance in-store. Consider strategies you've used in the past to exceed sales targets and how you can apply them at Hotel Chocolat.
We think you need these skills to ace Assistant Store Manager - Paddington Station
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Assistant Store Manager position. Tailor your application to highlight relevant experience in retail management and customer service.
Showcase Leadership Skills: Emphasise your leadership qualities in your CV and cover letter. Provide specific examples of how you've inspired and developed team members in previous roles, especially in a high-service environment.
Express Your Passion: Convey your enthusiasm for chocolate and the Hotel Chocolat brand in your application. Share any personal experiences or connections you have with the brand that demonstrate your genuine interest.
Highlight Flexibility: Mention your availability and willingness to work flexible hours, including weekends and evenings, as this is crucial for the role. This shows that you are committed to meeting the needs of the store.
How to prepare for a job interview at Hotel Chocolat PLC
✨Show Your Passion for Chocolate
Make sure to express your enthusiasm for chocolate and the brand during the interview. Share any personal experiences or stories that highlight your love for the product, as this will resonate with the company's mission of spreading happiness through chocolate.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss your approach to coaching and developing team members, as well as how you handle challenges. This will show that you have the natural leadership qualities they are looking for.
✨Understand the Brand Values
Familiarise yourself with Hotel Chocolat's values of Originality, Authenticity, and Ethics. Be ready to discuss how these values align with your own and how you can contribute to maintaining a positive and inclusive culture within the store.
✨Be Flexible and Adaptable
Since the role requires flexibility with store hours, be prepared to discuss your availability and willingness to work weekends and evenings. Highlight any previous experience in fast-paced environments where adaptability was key to success.
