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- Tasks: Lead and inspire the retail team to achieve sales and deliver happiness through chocolate.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand, dedicated to making people and nature happy.
- Benefits: Enjoy 50% staff discount, performance incentives, and flexible working options.
- Why this job: Be part of a passionate team in an innovative company that values originality and inclusivity.
- Qualifications: Experience in luxury retail and a passion for high-quality service are essential.
- Other info: Open to discussions around flexible working to balance life and work.
The predicted salary is between 28800 - 43200 £ per year.
Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand. We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is to make people and nature happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.
We’re looking for an Assistant Store Manager to support and lead the retail team alongside the Store Manager. Please note, our stores are open seven days a week including weekends and evenings so you will need to be fully flexible to meet the needs of our store opening times.
You’ll be a people focussed and confident leader with spirit and passion in line with our products, people and values, to drive the team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every customer.
- Support the Store Manager in providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of the Hotel Chocolat vision and values.
- Drive store sales and profit plan and take action to maximise performance.
- Aim to exceed store sales targets and KPIs through clear and effective communication to your team.
- Maximise all commercial opportunities in-store through timely implementation of promotions, offers and marketing initiatives.
WHO YOU ARE & WHAT YOU HAVE
- Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
- Demonstrable experience in high service guest interaction.
- Natural leadership qualities to get the best of your high performing team both individually and as a whole.
- A passion for chocolate, our brand and for giving the best service to our guests.
For your hard work and commitment, we will give you:
- Incentives based on performance
- 50% unlimited staff discount to treat yourself and your friends and family
- 70% discount off a stay in our Hotel in St Lucia
- We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working
- A chance to work in an exciting, innovative and expanding company
If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!
About Us: We’re not just a chocolate company; we’re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we’re proud to operate over 100 stores across the UK and continue to grow across categories, channels, and territories.
Patience, passion, and purpose drive everything we do – just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.
To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit: hotelchocolat.com/uk/engaged-ethics/our-people.html
At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind. This People Pledge is underpinned by our values of Originality, Authenticity and Ethics. We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work. We want you to be your AUTHENTIC self – and feel comfortable to share your differences, and what makes you unique. Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another. This applies during our recruitment process too.
We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.
Assistant Store Manager employer: Hotel Chocolat PLC
Contact Detail:
Hotel Chocolat PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with Hotel Chocolat's products and values. Understanding their mission to spread happiness through chocolate will help you connect with the brand during your interactions with the team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a retail environment. Highlight your ability to inspire and motivate others, as this is crucial for the Assistant Store Manager role.
✨Tip Number 3
Be ready to discuss your experience in driving sales and achieving targets. Think of specific strategies you've implemented in previous roles that led to increased performance, as this aligns with the expectations for this position.
✨Tip Number 4
Demonstrate your passion for customer service. Prepare to share stories about how you've gone above and beyond to ensure customer satisfaction, as this is key to delivering the Hotel Chocolat experience.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Hotel Chocolat's mission and values. Highlight your passion for chocolate and how it aligns with their goal of spreading happiness through chocolate in your application.
Showcase Leadership Experience: Emphasise any previous leadership roles you've held, particularly in retail or luxury environments. Provide specific examples of how you've inspired and developed a team to achieve performance goals.
Demonstrate Customer Focus: Illustrate your experience in high service guest interaction. Share anecdotes that showcase your ability to provide exceptional customer service and how you can contribute to the store's sales and happiness goals.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and experiences that are most relevant to the Assistant Store Manager role. Use keywords from the job description to ensure your application stands out.
How to prepare for a job interview at Hotel Chocolat PLC
✨Show Your Passion for Chocolate
Make sure to express your genuine love for chocolate and the brand during the interview. Share any personal experiences or favourite products from Hotel Chocolat to demonstrate your enthusiasm and alignment with their mission.
✨Highlight Leadership Experience
Discuss your previous leadership roles and how you've successfully motivated and developed a team. Provide specific examples of how you’ve driven sales and improved performance in a retail environment, especially in high-service settings.
✨Demonstrate Flexibility
Since the role requires flexibility with store hours, be prepared to discuss your availability and willingness to work weekends and evenings. This shows your commitment to meeting the needs of the business and supporting the team.
✨Emphasise Communication Skills
Effective communication is key in this role. Prepare to share examples of how you've communicated goals and values to your team in the past, and how you’ve used feedback to drive performance and enhance customer satisfaction.
