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- Tasks: Lead and inspire the retail team to achieve sales and deliver happiness through chocolate.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand, dedicated to making people and nature happy.
- Benefits: Enjoy 50% staff discount, 70% off hotel stays, and flexible working options.
- Why this job: Be part of a passionate team in an innovative company that values service and quality.
- Qualifications: Experience in luxury retail and strong leadership skills are essential.
- Other info: Flexible hours required as stores operate seven days a week.
The predicted salary is between 21600 - 36000 £ per year.
Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand. We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is to make people and nature happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.
We’re looking for an Assistant Store Manager to support and lead the retail team alongside the Store Manager. Please note, our stores are open seven days a week including weekends and evenings so you will need to be fully flexible to meet the needs of our store opening times. You’ll be a people-focused and confident leader with spirit and passion in line with our products, people and values, to drive the team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every customer.
Key Responsibilities:
- Support the Store Manager in providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of the Hotel Chocolat vision and values.
- Drive store sales and profit plan and take action to maximise performance.
- Aim to exceed store sales targets and KPIs through clear and effective communication to your team.
- Maximise all commercial opportunities in-store through timely implementation of promotions, offers and marketing initiatives.
Who You Are & What You Have:
- Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
- Demonstrable experience in high service guest interaction.
- Natural leadership qualities to get the best of your high performing team both individually and as a whole.
- A passion for chocolate, our brand and for giving the best service to our guests.
For your hard work and commitment, we will give you:
- Incentives based on performance.
- 50% unlimited staff discount to treat yourself and your friends and family.
- 70% discount off a stay in our Hotel in St Lucia.
- We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working.
- A chance to work in an exciting, innovative and expanding company.
If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!
Assistant Store Manager employer: Hotel Chocolat PLC
Contact Detail:
Hotel Chocolat PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with Hotel Chocolat's products and values. Understanding their mission to spread happiness through chocolate will help you connect with the team and demonstrate your passion during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a retail environment. Be ready to discuss specific situations where you inspired or developed team members to achieve their goals.
✨Tip Number 3
Highlight your experience in driving sales and exceeding targets. Think of metrics or achievements from previous roles that illustrate your ability to maximise performance and implement effective promotions.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires availability during weekends and evenings, showing your willingness to adapt will demonstrate your commitment to the position.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Hotel Chocolat's mission and values. Highlight your passion for chocolate and how it aligns with their goal of spreading happiness through chocolate in your application.
Tailor Your CV: Ensure your CV reflects relevant experience in retail management, particularly in luxury brands. Emphasise your leadership skills and any achievements in driving sales or improving team performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Discuss your experience in high-service environments and how you can inspire and develop a team to meet performance goals.
Highlight Flexibility: Mention your availability to work flexible hours, including weekends and evenings, as this is crucial for the role. This shows your commitment to meeting the store's operational needs.
How to prepare for a job interview at Hotel Chocolat PLC
✨Show Your Passion for Chocolate
Make sure to express your enthusiasm for chocolate and the Hotel Chocolat brand during the interview. Share any personal experiences or stories that highlight your love for their products, as this will resonate with the interviewers and show that you align with their mission.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Discuss specific situations where you inspired, coached, or developed team members, as this is crucial for the Assistant Store Manager position.
✨Understand Sales and KPIs
Familiarise yourself with retail sales strategies and key performance indicators (KPIs). Be ready to discuss how you have previously driven sales and maximised performance in a retail environment, especially in a luxury setting.
✨Be Flexible and Adaptable
Since the role requires flexibility with store hours, be prepared to discuss your availability and willingness to work weekends and evenings. Highlight any past experiences where you adapted to changing schedules or demands in a busy retail environment.
