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- Tasks: Lead and inspire a retail team to achieve sales and deliver happiness through chocolate.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand, dedicated to making people and nature happy.
- Benefits: Enjoy 50% staff discount, flexible working options, and exciting performance incentives.
- Why this job: Be part of a vibrant team in an innovative company that values originality and authenticity.
- Qualifications: Experience in luxury retail and a passion for high-quality service are essential.
- Other info: We celebrate diversity and encourage everyone to bring their unique selves to work.
The predicted salary is between 28800 - 43200 £ per year.
Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand.
We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is to make people and nature happy through chocolate. Customers, colleagues, cacao farmers, and suppliers can all benefit from the success we make together.
We’re looking for a Store Manager to support and lead the retail team alongside the Assistant Store Manager.
Please note, our stores are open seven days a week including weekends and evenings so you will need to be fully flexible to meet the needs of our store opening times.
You’ll be a people-focused and confident leader with spirit and passion in line with our products, people, and values, to drive the team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every customer.
Responsibilities:
- Support the Store Manager in providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of the Hotel Chocolat vision and values.
- Drive store sales and profit plan and take action to maximise performance.
- Aim to exceed store sales targets and KPIs through clear and effective communication to your team.
- Maximise all commercial opportunities in-store through timely implementation of promotions, offers, and marketing initiatives.
Who You Are & What You Have:
- Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
- Demonstrable experience in high service guest interaction.
- Natural leadership qualities to get the best of your high performing team both individually and as a whole.
- A passion for chocolate, our brand, and for giving the best service to our guests.
What We Offer:
- Incentives based on performance.
- 50% unlimited staff discount to treat yourself and your friends and family.
- 70% discount off a stay in our Hotel in St Lucia.
- We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working.
- A chance to work in an exciting, innovative and expanding company.
If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!
At Hotel Chocolat, we treat each other with respect, equality, and grace. Our mantra? Be brave. Be kind.
This People Pledge is underpinned by our values of Originality, Authenticity, and Ethics.
We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work.
We want you to be your AUTHENTIC self – and feel comfortable to share your differences, and what makes you unique.
Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another.
This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves, and where all of our differences are celebrated.
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Store Manager - Bracknell employer: Hotel Chocolat Group plc
Contact Detail:
Hotel Chocolat Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Bracknell
✨Tip Number 1
Familiarise yourself with Hotel Chocolat's brand values and mission. Understanding their commitment to quality and customer happiness will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Showcase your experience in high-service environments during your interactions. Be prepared to discuss specific examples of how you've successfully led teams in busy retail settings, particularly in luxury brands, as this will resonate well with the hiring team.
✨Tip Number 3
Demonstrate your passion for chocolate and customer service in conversations. Share personal anecdotes or experiences that highlight your enthusiasm for the product and how it translates into exceptional guest interactions.
✨Tip Number 4
Be ready to discuss how you can drive sales and exceed targets. Prepare ideas on how you would implement promotions and engage your team to maximise performance, showing that you're proactive and results-driven.
We think you need these skills to ace Store Manager - Bracknell
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Hotel Chocolat's mission and values. Highlight your passion for chocolate and how it aligns with their goal of spreading happiness through their products.
Tailor Your CV: Ensure your CV reflects relevant experience in retail management, particularly in luxury brands. Emphasise your leadership skills and any achievements in driving sales and team performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Discuss your experience in high-service environments and how you can inspire and develop a team to meet performance goals.
Show Flexibility: Mention your availability to work flexible hours, including weekends and evenings, as this is crucial for the Store Manager position. This shows your commitment to meeting the store's needs.
How to prepare for a job interview at Hotel Chocolat Group plc
✨Show Your Passion for Chocolate
Make sure to express your genuine love for chocolate and the brand during the interview. Share any personal experiences or stories that highlight your enthusiasm for Hotel Chocolat's products, as this will resonate with the interviewers.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Focus on your ability to inspire and develop team members, as well as how you’ve driven performance in a retail environment. This aligns perfectly with the responsibilities of the Store Manager role.
✨Understand the Brand Values
Familiarise yourself with Hotel Chocolat's values of Originality, Authenticity, and Ethics. Be ready to discuss how these values resonate with you and how you can embody them in your leadership style and customer interactions.
✨Be Ready for Flexibility Questions
Since the store operates seven days a week, be prepared to discuss your availability and flexibility. Highlight your willingness to work weekends and evenings, showing that you understand the demands of the role and are committed to meeting them.