Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, manage transactions, and run product tastings in a vibrant store environment.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand dedicated to spreading happiness through chocolate.
- Benefits: Enjoy £12.00 per hour, 50% staff discount, and flexible working options.
- Why this job: Be part of an innovative team that values originality, authenticity, and ethics while making customers smile.
- Qualifications: No retail experience needed, just a passion for chocolate and a commitment to excellent service.
- Other info: Opportunity to work in a diverse and inclusive culture where your individuality is celebrated.
Hotel Chocolat has built a strong position as the UK's favourite premium chocolate brand. We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is to make people happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.
We’re looking for a passionate, enthusiastic and guest-focused Sales Advisor to join our stores team in Brighton on a 14-hour contract. You’ll engage with our guests to showcase our products in a warm and personable manner ensuring that an amazing experience is delivered through excellent product and brand knowledge. Flexible availability needed throughout the week, Keyholder experience necessary.
What You’ll be doing:
- Welcoming our customers and providing excellent service during their visit.
- Till and queue management, which includes processing transactions, refunds and exchanges at the till and responding to customer feedback.
- You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
- Running tasting sessions and demonstrations of products.
- Working with the team to support deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
- You will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.
- You don’t need to have retail experience to work here, however we do ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team.
Our gift to you for going the extra mile every day… £12.00 per hour. Incentives based on performance. 50% unlimited staff discount to treat yourself and your friends and family. 70% discount off a stay in our Hotel in St Lucia. We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working. A chance to work in an exciting, innovative and expanding company.
If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!
At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind. This People Pledge is underpinned by our values of Originality, Authenticity and Ethics. We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work. We want you to be your AUTHENTIC self – and feel comfortable to share your differences, and what makes you unique. Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another. This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.
Sales Advisor employer: Hotel Chocolat Group plc
Contact Detail:
Hotel Chocolat Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with Hotel Chocolat's product range and their commitment to sustainability. This knowledge will not only help you engage with customers but also demonstrate your enthusiasm for the brand during your interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock sales scenario. Focus on being warm and personable, as this is key to creating an amazing experience for guests.
✨Tip Number 3
Be prepared to discuss your flexible availability during the interview. Highlighting your willingness to work various shifts will show that you are committed to supporting the team and meeting the store's needs.
✨Tip Number 4
Showcase your passion for chocolate and how it can bring happiness to people. Sharing personal stories or experiences related to chocolate can help you connect with the interviewers and demonstrate your alignment with the company's mission.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Hotel Chocolat's mission and values. Highlight your passion for chocolate and how you can contribute to their goal of spreading happiness through their products.
Tailor Your CV: Make sure your CV reflects any relevant experience, even if it's not in retail. Emphasise skills like customer service, teamwork, and any experience that showcases your ability to engage with guests warmly.
Craft a Personal Cover Letter: Write a cover letter that expresses your enthusiasm for the role. Mention specific aspects of the job description, such as your willingness to learn about their products and your commitment to being a brand ambassador.
Showcase Flexibility: Since flexible availability is required, mention your willingness to work various shifts. This shows that you are adaptable and ready to meet the needs of the store.
How to prepare for a job interview at Hotel Chocolat Group plc
✨Show Your Passion for Chocolate
Make sure to express your enthusiasm for chocolate and the brand during the interview. Share any personal experiences or favourite products from Hotel Chocolat to demonstrate your genuine interest.
✨Understand the Brand Values
Familiarise yourself with Hotel Chocolat's values of Originality, Authenticity, and Ethics. Be prepared to discuss how these values resonate with you and how you can embody them as a Sales Advisor.
✨Prepare for Customer Interaction Scenarios
Think about how you would handle various customer service situations, such as managing queues or responding to feedback. Practising these scenarios can help you feel more confident during the interview.
✨Highlight Teamwork Skills
Since the role involves working closely with a team, be ready to share examples of how you've successfully collaborated with others in the past. Emphasise your ability to support your colleagues and contribute to a positive store environment.
