Floor Porter

Hotel Café Royal enjoys an unrivalled setting on Regent Street where the elegance of Mayfair, energy of Soho and sophistication of St. James combine. For 150 years, people who make a difference have made their way through these doors. Our serene rooms and suites have been created in a modern and sophisticated style characterised by a refined simplicity touched with grand classical features in stone and copper.

The Floor Porter is responsible for maintaining the highest standards of cleanliness, presentation and organisation throughout the hotel's guest floors and designated back-of-house areas, ensuring that the environment consistently reflects the exceptional standards expected of a five-star luxury property such as Hotel Café Royal. The role plays an integral part in supporting the smooth and efficient running of the Housekeeping operation through the replenishment and transportation of linen, amenities, guest supplies and operational equipment, whilst ensuring all areas are kept clean, tidy and well-presented at all times.

Key responsibilities:

• Maintain the highest standards of cleanliness, hygiene and presentation across all guest floors, corridors, service areas and designated back-of-house spaces.
• Ensure guest corridors, lift lobbies and floor pantries are kept clean, tidy and presentable at all times, in line with the hotel's five-star standards.
• Replenish and distribute linen, towels, guest amenities and housekeeping supplies to ensure sufficient stock levels across all floors.
• Assist the Housekeeping team with the transportation and collection of linen, rubbish, recycling and other operational items.
• Ensure housekeeping trolleys, cupboards and storage areas are clean, organised and appropriately stocked.
• Respond promptly and efficiently to requests from Housekeeping colleagues and other hotel departments.
• Report any maintenance issues, damaged equipment, defects or health and safety concerns to the appropriate department without delay.
• Handle guest belongings, hotel equipment and operational supplies with care, professionalism and discretion.
• Follow all hotel policies and procedures relating to health and safety, manual handling, security and hygiene standards.
• Work collaboratively with the wider Housekeeping team, demonstrating flexibility and a proactive approach to supporting the smooth day-to-day operation of the department.

Required:

• Previous experience in a Floor Porter, Housekeeping or similar operational role, preferably within a luxury hotel environment.
• A strong understanding of cleanliness, presentation and service standards expected within a five-star property.
• Excellent attention to detail, with the ability to work independently, prioritise tasks and maintain high standards in a fast-paced environment.
• A positive, flexible and team-oriented attitude, with a professional manner and a genuine commitment to delivering an exceptional guest experience.

Benefits:

• Access to heavily discounted friends and family rooms rates.
• Two complimentary rooms nights per year (after 1 year of employment).
• Up to 50% colleagues discount in all our food and beverage outlets.
• Colleague wellness sessions in our Akasha spa each month including osteopath, podiatrist, yoga and fitness classes (as well as staff discounts on spa treatments).
• Regular social events, including our infamous Summer Party and Black-Tie Annual Awards dinner.
• Christmas celebrations, including colleague lunch, children's party and Christmas gift.
• Automatic membership of the company's life assurance scheme from day one.
• Generous discounts on retail and dining in Central London through the West End Club app.
• Mental health support including Employee Assistance Programme (EAP) and mental health champions in all departments.
• A variety of external benefits such as free eye tests, cycle to work scheme and season ticket loan.
• A wide range of both internal and external training and development programmes to support all of our colleagues' career progression.
• Free meals whilst on duty, uniform laundry, pension & holiday.