At a Glance
- Tasks: Deliver exceptional service to members and guests while supporting daily operations.
- Company: Join The Arts Club, a historic venue for creativity and hospitality.
- Benefits: Enjoy private medical benefits, discounts, and exciting learning opportunities.
- Other info: Flexible shifts with opportunities for career progression in a dynamic environment.
- Why this job: Be part of a vibrant community where your contributions truly matter.
- Qualifications: Strong communication skills and a professional, welcoming attitude are essential.
The predicted salary is between 34650 - 42350 £ per year.
A Stage Unlike Any Other In 1863, a group of artists, writers, and free thinkers gathered with a shared conviction: that the finest conversation, the boldest ideas, and the warmest hospitality belonged together under one roof. Charles Dickens dined here. Whistler argued here. Rodin was inspired here. The Arts Club was born not as a venue, but as a living expression of creative life — and it has never stopped. At the heart of that life today are the people and spaces that bring our club to life every day. This is more than an operation — it is an environment where members connect, create, and return time and time again because something about it feels truly special. It takes an exceptional person to be part of that. That person might be you.
As a Guest Service Assistant at The Arts Club, you will play a key role in ensuring the smooth running of daily operations. You will provide an exceptional standard of service to members and guests, support colleagues across departments, and uphold the Club’s reputation for excellence.
Responsibilities & Requirements
- Previous experience in a butler service role would be an advantage.
- Ensure the highest standards of service are consistently maintained and exceeded.
- Act as a first point of contact for members and guests, handling enquiries, reservations, and in-room dining requests with accuracy and professionalism.
- Maintain tidy, organised work areas and adhere to personal presentation standards.
- Be fully conversant with Front Office systems and ensure accurate use of Opera.
- Provide detailed handovers between shifts and update the daily log.
- Promote Club outlets and services (e.g. Lanserhof, valet, car hire, in-room treatments).
- Support the Hotel Manager/Executive Housekeeper with VIP arrivals, guest profiles, and credit/banking procedures.
- Ensure rooms are prepared to the highest standard, including amenities, coffee stations, and minibars.
- Uphold confidentiality of guest, company, and employee information.
- Maintain compliance with Health & Safety and Fire regulations, including COSHH and risk assessments.
- Work collaboratively with other departments and attend training or departmental meetings as required.
Skills
- Strong communication and interpersonal skills with a professional, welcoming manner.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple priorities and remain calm under pressure.
- Proficiency in Opera and Microsoft Office systems.
- Flexibility to support colleagues, adapt to changing circumstances, and occasionally cover night audit shifts.
- Knowledge of Health & Safety requirements and safe working practices.
Shift Pattern
5 days on, 2 days off. Flexibility required to cover occasional night shifts.
In return, we offer an excellent range of rewards and benefits, including:
- Private medical benefits
- Life Assurance
- Long Service Awards
- Reward Gateway Benefits Scheme
- Discounts on food & beverage in our restaurants and sister businesses
- An exciting range of learning and development programmes & opportunities for continual progression
- Enhanced maternity pay
- Enhanced sickness pay
- Complimentary meals while on shift
- Employee Assistance Programme
- Birthday extra day off *Terms and conditions apply to all the above benefits
Eligibility
In line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
We are an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. However applicants must have the Right to Work in the UK.
Note: Recruitment agencies, we love what you do, but this time we’ve got it covered — so no need to call us. Thanks for understanding!
Disclaimer: Your personal data will be processed in accordance with The Arts Club’s Employee Privacy Policy (available via the link). As part of our recruitment activities, we may share your application and CV with companies within The Arts Club group and affiliated businesses where this is necessary or relevant to your application or potential future roles.
Hotel Receptionist in London employer: Hotel
At The Arts Club, we pride ourselves on being more than just a workplace; we are a vibrant community where creativity and hospitality intertwine. As a Hotel Receptionist, you will enjoy a supportive work culture that values your contributions, offers extensive learning and development opportunities, and provides a range of benefits including private medical care and discounts at our restaurants. Join us in a historic setting that inspires excellence and fosters meaningful connections among members and guests alike.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hotel
Don't be shy about reaching out to Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Receptionist in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
