At a Glance
- Tasks: Provide 2nd line IT support and manage customer relationships.
- Company: Join Hotality, a leading IT service provider for hotels.
- Benefits: Competitive salary, private medical cover, and team outings.
- Other info: Dynamic team culture with excellent growth opportunities.
- Why this job: Make a real impact in the hospitality industry with diverse IT projects.
- Qualifications: Experience in IT support and a valid UK driving license required.
The predicted salary is between 36000 - 44000 £ per year.
We’ve recently hired 2 senior engineers and are now looking for a 2nd Line or Junior IT Support Engineer, based at our Basingstoke head office. The job may also suit an IT graduate or knowledgeable college leaver.
Your duties would include a mixture of:
- Support – to take support calls from our customers in accordance with the prevailing escalation and resolution procedures.
- Scheduled visits – depending on your skill set, undertake on-site visits to our customers in the South and London areas.
- Customer and supplier management – liaising with customers and suppliers, escalating issues as appropriate.
Working from 09:00-18:00 weekdays with an hour for lunch, you would work from the office unless needed to visit one of our customers, so you must have a valid UK driving license and your own car – business mileage is reimbursed. This is not a work-from-home role. With 28 days annual leave including England bank holidays.
You would have the option to join the on-call rota, shared with other engineers, escalating to a 3rd-Line engineer if needs be, and the existing out of hours engineers can’t fix the issue. You must hold a valid UK driving license since travel could be required to our customers.
If you have previous experience of providing IT support and services to the hospitality and education sectors this would be advantageous. Experience of installing, configuring and troubleshooting Windows desktops and applications is essential. Knowledge of troubleshooting Windows servers, HyperV, ESXi, Mitel and 3CX, networking and hotel systems is useful but is by no means essential.
We provide IT services to over 230 hotels across the UK and Ireland. What sets us apart from many of our competitors is we don’t just do IT support – we also do Wi-Fi, phone systems, CCTV, networking, in-room TV entertainment/casting solutions and lots more. We probably see more and do more in a week than other IT providers do in months.
We always want to put in a long-term fix for issues – that’s always the goal – so that is why we have far fewer out of hours calls than other MSPs. The hospitality industry is all about providing good customer service, and that’s exactly the same for us too, so you would need to share this same positive customer-focused ethos.
If you’ve a passion for IT and enjoy the feeling of pride when you’ve done a good job you’ll find working at Hotality a positive, rewarding and enjoyable experience working alongside other like-minded engineers. In return, we offer a competitive salary between £27,000 – £35,000 depending upon experience.
Benefits include private medical cover, great workplace pension that puts you in control (unlike many other employers pension schemes), training in many IT systems, services and hardware, two £50 Amazon vouchers a month for the two best employees, team meals, away-days and happy staff.
If this appeals please send a copy of your CV to us. Hotality IT Solutions Ltd is an equal opportunities employer and does not discriminate on the grounds of age, race or gender. Your information may be kept on file for a period of no more than 3 months once this job post has been filled. Individual applicants only please, no recruitment agencies.
2nd Line Technical IT Support Engineer in Basingstoke employer: Hotality IT Solutions Ltd
Hospitality IT Solutions Ltd is an exceptional employer, offering a dynamic work environment in Basingstoke where innovation meets security. With a strong focus on employee growth, we provide regular training opportunities and encourage professional development in the ever-evolving field of cyber security. Our collaborative culture fosters teamwork and creativity, making it a rewarding place for IT professionals to thrive while contributing to the safety of our hotel clients.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Technical IT Support Engineer in Basingstoke
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hotality IT Solutions Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hotality IT Solutions Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hotality IT Solutions Ltd!
✨Direct Apply to Hotality IT Solutions Ltd
Let's not forget to apply directly through the Hotality IT Solutions Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Technical IT Support Engineer in Basingstoke
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hotality IT Solutions Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hotality IT Solutions Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hotality IT Solutions Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
