2nd Line Technical IT Support Engineer in Basingstoke

We’ve recently hired 2 senior engineers and are now looking for a 2nd Line or Junior IT Support Engineer, based at our Basingstoke head office. The job may also suit an IT graduate or knowledgeable college leaver.

Your duties would include a mixture of:

• Support – to take support calls from our customers in accordance with the prevailing escalation and resolution procedures.
• Scheduled visits – depending on your skill set, undertake on-site visits to our customers in the South and London areas.
• Customer and supplier management – liaising with customers and suppliers, escalating issues as appropriate.

Working from 09:00-18:00 weekdays with an hour for lunch, you would work from the office unless needed to visit one of our customers, so you must have a valid UK driving license and your own car – business mileage is reimbursed. This is not a work-from-home role. With 28 days annual leave including England bank holidays.

You would have the option to join the on-call rota, shared with other engineers, escalating to a 3rd-Line engineer if needs be, and the existing out of hours engineers can’t fix the issue. You must hold a valid UK driving license since travel could be required to our customers.

If you have previous experience of providing IT support and services to the hospitality and education sectors this would be advantageous. Experience of installing, configuring and troubleshooting Windows desktops and applications is essential. Knowledge of troubleshooting Windows servers, HyperV, ESXi, Mitel and 3CX, networking and hotel systems is useful but is by no means essential.

We provide IT services to over 230 hotels across the UK and Ireland. What sets us apart from many of our competitors is we don’t just do IT support – we also do Wi-Fi, phone systems, CCTV, networking, in-room TV entertainment/casting solutions and lots more. We probably see more and do more in a week than other IT providers do in months.

We always want to put in a long-term fix for issues – that’s always the goal – so that is why we have far fewer out of hours calls than other MSPs. The hospitality industry is all about providing good customer service, and that’s exactly the same for us too, so you would need to share this same positive customer-focused ethos.

If you’ve a passion for IT and enjoy the feeling of pride when you’ve done a good job you’ll find working at Hotality a positive, rewarding and enjoyable experience working alongside other like-minded engineers. In return, we offer a competitive salary between £27,000 – £35,000 depending upon experience.

Benefits include private medical cover, great workplace pension that puts you in control (unlike many other employers pension schemes), training in many IT systems, services and hardware, two £50 Amazon vouchers a month for the two best employees, team meals, away-days and happy staff.

If this appeals please send a copy of your CV to us. Hotality IT Solutions Ltd is an equal opportunities employer and does not discriminate on the grounds of age, race or gender. Your information may be kept on file for a period of no more than 3 months once this job post has been filled. Individual applicants only please, no recruitment agencies.