At a Glance
- Tasks: Lead the Front of House team to create unforgettable guest experiences.
- Company: Join the vibrant Hot N Juicy Shrimp LDN team in London.
- Benefits: Earn £14/hour plus generous service charge and enjoy a fun work environment.
- Other info: Flexible shifts with one weekend day off each month.
- Why this job: Shape memorable dining experiences and be part of an exciting hospitality journey.
- Qualifications: Previous hospitality management experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hot N Juicy Shrimp LDN, West Dulwich.
Reports To: Operations Manager.
Employment Type: Full Time.
Working Pattern: Afternoon and Evening Shifts including Weekends.
About the Role
At Hot N Juicy Shrimp LDN, we believe our guests should leave with more than just a great meal. They should leave having had an experience they want to talk about and return to again and again. We are seeking an experienced and passionate Guest Experience Manager to lead our Front of House operation and champion exceptional hospitality standards throughout the restaurant. This is a hands‑on leadership role for someone who understands that guest experience goes beyond service and is about creating memorable moments, anticipating needs and building genuine relationships with guests.
Working Hours
Afternoon and evening shifts are required. Weekend working is essential. The successful candidate will be expected to work most weekends due to the nature of the business. To support work‑life balance, you will receive one weekend day off each month, subject to business requirements and agreed in advance.
Essential Experience
- Previous experience within hospitality management.
- Strong guest experience or customer experience background.
- Experience leading and developing Front of House teams.
- Experience dealing with guest complaints and service recovery.
- Excellent communication and interpersonal skills.
- A strong understanding of premium hospitality standards.
- Confidence working in a fast‑paced restaurant environment.
Hospitality Experience Required
- Greeting every guest warmly and creating a welcoming atmosphere.
- Anticipating guest needs before they ask.
- Understanding special occasions and making them memorable.
- Building rapport with returning guests.
- Creating a seamless dining journey from arrival to departure.
- Leading by example and inspiring the team to deliver exceptional service every day.
Key Responsibilities
- Lead the guest journey and ensure every guest receives outstanding service.
- Handle guest concerns professionally and effectively.
- Monitor guest feedback, reviews and implement improvements.
- Create memorable experiences that encourage repeat visits.
- Drive service standards across the restaurant.
Team Leadership
- Lead, coach and motivate the Front of House team.
- Conduct training and regular performance conversations.
- Manage staff attendance, punctuality and standards.
- Ensure company policies and procedures are followed.
- Foster a positive and professional team culture.
Operational Responsibilities
- Oversee daily Front of House operations.
- Manage reservations and table management systems.
- Work closely with kitchen and bar teams to ensure smooth service.
- Ensure restaurant presentation standards are maintained at all times.
- Support rota planning and labour management where required.
What Success Looks Like
- Guests consistently receive exceptional service.
- Positive online reviews and guest feedback increase.
- Strong staff morale and low turnover.
- Smooth and efficient service periods.
- High standards are maintained every day.
- Guests leave saying, 'That was an experience, not just a meal.'
Why Join Us
Hot N Juicy Shrimp LDN is entering an exciting new chapter, focusing on elevated, adult‑centred dining experiences, memorable hospitality and continued growth. This is an opportunity to help shape the future of our guest experience and become a key part of our leadership team. If you are passionate about hospitality and believe every guest deserves an unforgettable experience, we would love to hear from you.
Experience Details
- Experience: Required
- Languages: English – Advanced
- Employment: Part‑time
- Schedule: Wednesday – Sunday
- Salary: £14 hourly
- Benefits: generous service charge
- Starting time: Immediate start!
About Hot N Juicy Shrimp LDN
Hot N Juicy Shrimp LDN is a vibrant and renowned seafood restaurant located in the heart of London. We take pride in serving delicious shrimp dishes and providing a memorable dining experience to our valued customers.
Guest experience manager in London employer: Hot N Juicy Shrimp LDN
At Hot N Juicy Shrimp LDN, we are dedicated to creating unforgettable dining experiences in a vibrant and welcoming atmosphere. Our commitment to exceptional hospitality is matched by our supportive work culture, where team members are encouraged to grow and develop their skills in a fast-paced environment. With competitive benefits, including a generous service charge and a focus on work-life balance, we offer an exciting opportunity for passionate individuals to join our leadership team and shape the future of guest experience.
StudySmarter Expert Advice🤫
We think this is how you could land Guest experience manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hot N Juicy Shrimp LDN. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hot N Juicy Shrimp LDN
Don't be shy about reaching out to Hot N Juicy Shrimp LDN directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest experience manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hot N Juicy Shrimp LDN and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hot N Juicy Shrimp LDN
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
