At a Glance
- Tasks: Lead the Front of House team to create unforgettable guest experiences.
- Company: Join Hot N Juicy Shrimp LDN, a vibrant seafood restaurant in London.
- Benefits: Enjoy competitive pay, staff meals, discounts, and career growth opportunities.
- Other info: Flexible shifts with a dynamic team and ongoing training.
- Why this job: Be part of a fast-growing brand and make a real impact on customer satisfaction.
- Qualifications: Experience in hospitality management and a passion for exceptional service.
The predicted salary is between 14 - 15 £ per hour.
Location: Hot N Juicy Shrimp LDN, West Dulwich.
Reports To: Operations Manager.
Employment Type: Full time.
Working Pattern: Afternoon and Evening Shifts including Weekends.
About the Role
At Hot N Juicy Shrimp LDN, we believe our guests should leave with more than just a great meal—they should leave having enjoyed an unforgettable experience that keeps them coming back and recommending us to others. We are looking for an experienced, confident and passionate Guest Experience Manager to lead our Front of House team and drive exceptional hospitality standards across the restaurant.
About Hot N Juicy Shrimp LDN
Hot N Juicy Shrimp LDN is a vibrant and renowned seafood restaurant located in the heart of London. We take pride in serving delicious shrimp dishes and providing a memorable dining experience to our valued customers.
Key Responsibilities
- Deliver exceptional customer service at every touchpoint.
- Create memorable guest experiences that encourage repeat visits.
- Build relationships with regular guests and recognise returning customers.
- Handle complaints professionally and resolve issues quickly.
- Monitor guest feedback and implement improvements.
- Ensure restaurant presentation and cleanliness remain exceptional throughout service.
Leadership
- Lead, motivate and develop the Front of House team.
- Conduct pre-service briefings and communicate daily priorities.
- Coach staff to deliver consistently high hospitality standards.
- Monitor staff performance and provide ongoing feedback.
- Support recruitment, onboarding and training of new team members.
Operations & Administration
- Prepare and manage weekly staff rotas.
- Respond to customer emails and booking enquiries.
- Complete daily and weekly management reports.
- Produce end-of-day (EOD) reports and analyse key performance figures.
- Monitor labour costs and staffing levels.
- Support stock ordering where required.
- Ensure company procedures and service standards are consistently followed.
- Work closely with the kitchen and management team to deliver seamless service.
Compliance
- Ensure all health & safety and food hygiene standards are maintained.
- Complete daily operational checks.
- Support opening and closing procedures.
- Ensure licensing and company policies are adhered to.
What We're Looking For
- Has previous experience managing a busy restaurant or hospitality venue.
- Is passionate about customer service and hospitality.
- Has excellent leadership and people management skills.
- Remains calm under pressure in a fast-paced environment.
- Is organised, proactive and solutions-focused.
- Is confident using Microsoft Office, email and restaurant management systems.
- Has excellent written and verbal communication skills.
- Can confidently manage both operational and administrative responsibilities.
Working Hours
Afternoon and evening shifts are required. Weekend working is essential. The successful candidate will be expected to work most weekends due to the nature of the business. Receive one weekend day off each month, subject to business requirements and agreed in advance.
What We Offer
- Competitive salary
- Staff meals whilst on shift
- Employee discount
- Career progression opportunities
- Ongoing training and development
- The opportunity to help shape one of London's fastest-growing independent restaurant brands
Job Details
- Experience: Required
- Languages: English – Advanced
- Employment: Full-time
- Schedule: WEDNESDAY - SUNDAY
- Salary: £14 – £15 hourly
- Benefits: generous service charge
- Starting time: Immediate start!
Front of House Manager in London employer: Hot N Juicy Shrimp LDN
At Hot N Juicy Shrimp LDN, we pride ourselves on creating a vibrant and inclusive work environment where our team members are empowered to deliver exceptional guest experiences. Located in the heart of West Dulwich, we offer competitive salaries, staff meals, and generous employee discounts, alongside ample opportunities for career progression and ongoing training. Join us in shaping one of London's fastest-growing independent restaurant brands, where your passion for hospitality will be celebrated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hot N Juicy Shrimp LDN. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hot N Juicy Shrimp LDN
Don't be shy about reaching out to Hot N Juicy Shrimp LDN directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hot N Juicy Shrimp LDN and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hot N Juicy Shrimp LDN
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
