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- Tasks: Create unforgettable experiences for guests while leading a dynamic Front Desk team.
- Company: Another Place – The Machrie, a stunning hotel on the beautiful island of Islay.
- Benefits: Enjoy competitive pay, accommodation options, and discounts at our hotels and restaurants.
- Why this job: Join a supportive team in a breathtaking location and elevate your hospitality career.
- Qualifications: Previous management experience and exceptional customer service skills required.
- Other info: Embrace island living with excellent career growth opportunities and team social events.
The predicted salary is between 30000 - 42000 £ per year.
Wild coastlines, big skies and a close-knit island community set the rhythm of daily life on Islay. The roll of waves, breeze-blown dune grasses, and call of seabirds make up a rich island soundtrack. It’s a haven for people who live and breathe the outdoors. Exhilarating and revitalising, vibrant and relaxed - the wonder of the wilds here is limitless.
Set within this captivating landscape lies Another Place – The Machrie. Originating from the Gaelic term ‘machair’, meaning ‘the linking stretch of land that joins the grassy dunes with the shoreline’, The Machrie offers elevated comforts and unforgettable experiences.
We’re looking for a House Manager to deliver memorable, meaningful, and elevated experiences for our guests – from first impression to final goodbye. You’ll embody the spirit of Another Place with your friendly welcome, effortless charm, and seamless efficiency, and oversee our Front Desk team, embodying the ease, enjoyment, and mindfulness that shapes our guest experience. Guests will remember you for underpinning the happiness that shaped their stay, and locals will remember you for your close attention to detail. You’ll thrive in your role, whilst taking the next step up the ladder in your hospitality career.
Responsibilities
- Enhancing our guest experience at every opportunity, from initial contact to farewell.
- Proactively identifying and resolving problems and staying one step ahead.
- Handling guest-related issues promptly and smoothly.
- Addressing any complaints in a timely and professional manner.
- Possessing in-depth knowledge of the hotel, policies, systems, and procedures to promptly address guest inquiries.
- Supporting and training host team members to ensure their understanding of the hotel and their responsibilities.
- Ensuring the host team remains guest-focused, embodying the hotel's spirit and values.
- Maintaining the cleanliness and tidiness of guest-facing areas and coordinating with maintenance and housekeeping teams.
- Staying updated on allergy procedures and serving as the main contact for related inquiries.
- Familiarising yourself with the end-of-day (EOD) process and liaise with the Accounts team as needed.
- Handling bookings using the appropriate systems across the resort.
- Conducting thorough booking checks to ensure guests are well-informed and excited for their stay.
- Fulfilling any additional duties assigned by senior management.
- Adhering to Health, Safety, and Licensing laws.
- Acting as the initial point of contact for required First Aid.
- Assuming the role of fire warden during alarm activations.
With 43 beautifully designed rooms, a world-class Scottish championship links golf course, a contemporary restaurant showcasing seasonal island produce (recognised with a 4* Silver AA award and a Rosette), a wild Scandinavian-inspired hot tub garden, and an art collection curated throughout by Sue Nye, The Machrie encapsulates the best of both worlds; a feeling of being looked-after, and the freedom to explore.
For our guests, how their stay makes them feel is crucial; cared about, looked after, welcome. It’s the heart and soul of our active relaxation concept, made possible by the people on our team.
Skills you’ll be sharing
- Previous management experience within a similar role
- Experience of property management systems
- Basic knowledge of Microsoft Office, Word, Excel and Outlook
- Exceptional level of customer service and focus
- Previous management role
- Previous F&B experience
- First Aid qualification
- Current Enhanced DBS
- Personal Licence holder
- Strong communication skills
- Experience of hotel computer booking systems
- Adept at prioritising tasks and effective time management
- Administrative skills
- Basic IT skills
Additional experience you’ll need:
- Previous experience of island living, or equivalent (desirable).
- A valid driving licence, and relevant driving experience.
- Access to your own transport (essential).
Life at Another Place – The Machrie
On Islay, The Machrie embraces all-season island living. With long winters, limited entertainment, and few distractions, it requires an appreciation and resilience for rural life. Due to the hotel’s remote location, you will require a valid driving license and access to a personal vehicle. We also offer team accommodation within same-sex residences (where possible).
What we’ll offer you in return
- A relaxed, professional place to work in a beautiful location – Islay ‘the queen’ of the Hebridean archipelago off the West Coast of Scotland
- A welcoming team of like minds, eager to support and encourage each other
- Accommodation (as required, dependent on availability)
- Excellent career prospects in an ever-expanding organisation
- An Islay Living Allowance provided for team members residing off-site
- Use of our Championship Links Golf Course (7,000 yards from the back trees, rated one of the world's top 100), regardless of ability
- Special rates for you and your friends & family to stay at Another Place – The Machrie, Another Place – The Lake, SeaSpace, and Watergate Bay Hotels
- Discounts for you and your friends & family to eat at our variety of restaurants (including 18 Restaurant and Bar)
- Team social events throughout the year
- Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances
From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals. With far-reaching views stretching across the golf links and Laggan Bay, you’ll never be short on inspiration. Life at Another Place isn’t just a job - it’s a transformative career opportunity.
If you would love to join us as our House Manager, apply now and be part of our journey at Another Place – The Machrie, a wonderful place to work.
House Manager employer: Hosts
Contact Detail:
Hosts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager
✨Tip Number 1
Get to know the company culture before your interview. Research Another Place – The Machrie and understand their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your hospitality skills! Think about how you would enhance a guest's experience from start to finish. Be ready to share examples of how you've handled guest issues in the past, as this will demonstrate your problem-solving abilities.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the work environment. They might share valuable insights that can give you an edge during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at Another Place – The Machrie.
We think you need these skills to ace House Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application specifically for the House Manager role at Another Place. Highlight your relevant experience and skills that align with our values and the responsibilities outlined in the job description.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us easily understand your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Another Place!
How to prepare for a job interview at Hosts
✨Know the Company Inside Out
Before your interview, take some time to research Another Place – The Machrie. Familiarise yourself with their values, mission, and the unique experiences they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a House Manager, exceptional customer service is key. Prepare examples from your past experiences where you enhanced guest satisfaction or resolved issues efficiently. Highlighting these moments will demonstrate your ability to embody the spirit of Another Place.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as guest complaints or team management challenges. Think through potential scenarios and how you would approach them, showcasing your problem-solving skills and proactive mindset.
✨Dress the Part and Be Yourself
While it’s important to look professional, don’t forget to let your personality shine through. Dress smartly but comfortably, reflecting the relaxed yet professional atmosphere of Another Place. Being authentic will help you connect better with the interviewers.
