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- Tasks: As a Reservations Agent, you'll handle bookings and provide top-notch guest support.
- Company: Join Hostelling Scotland, a charity dedicated to connecting people with the beauty of Scotland since 1931.
- Benefits: Enjoy flexible hours, free membership, discounts, and wellness support.
- Why this job: Make a difference while exploring Scotland and helping others discover its wonders.
- Qualifications: No specific experience required; just bring your enthusiasm and customer service skills!
- Other info: Travel opportunities to visit stunning youth hostels across Scotland.
The predicted salary is between 24000 - 36000 £ per year.
Hostelling Scotland is a not-for-profit charity with over 60 youth and affiliate hostels. Since 1931, we have welcomed millions of visitors through our doors, helping them to ‘get outside’, to explore what Scotland has to offer, discovering the beautiful locations and the natural benefits of the great outdoors.
Working with Hostelling Scotland is more than just a job. Join our team to become an Ambassador for Scotland and make a difference!
We are currently seeking to appoint a Reservations Agent based at our Head Office in Stirling.
About the role:
Reporting to the Reservation Manager, the Reservations Agent's primary objectives are to conduct reservations activities through promoting all Hostelling Scotland products including Accommodation, Food & Beverage, Membership, Private Hire, Rent-A-Hostel, youth programmes and administrating our charitable accommodation activities.
You will:
- Process reservations ensuring all customers receive a friendly and efficient response, which accurately meets their needs.
- Deliver first class guest information and help with travel planning as well as giving our guests inspiration on how to make the most of their stay with us.
- Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller's needs.
- Respond to department emails in a timely manner and in line with Hostelling Scotland's standard response times.
- Process membership requests ensuring all customers receive the correct documentation for the membership purchased.
- Promote all product and services, in particular all food & beverage and membership sales to maximise selling opportunities adding customer value at every opportunity.
- Manage existing and repeat guest relationships.
- Proactively provide and assist in identifying and following up on all provisional enquiries and any potential new sales lead opportunities to convert these to guaranteed bookings.
- Work collaboratively with colleagues to enhance the guest experience at all times.
- Ensure all sales are implemented according to appropriate legislation including data protection, current best practice, Hostelling Scotland ethos and policies.
In addition, you will occasionally travel within our network to visit and learn about our youth hostels, to speak with hostel managers and to see amazing surroundings so that you can help our customers discover and experience the real Scotland through hostelling with us.
We can offer:
- Comprehensive induction and work related training.
- Opportunities to visit our youth hostels within our network.
- Free employee membership and discounts on Hostelling Scotland accommodations to explore Scotland.
- Employee Assistance Programme for your health, wellness and well being.
- Group Life Assurance benefit (after one year service).
- Pension and holidays.
Additional Information:
All successful candidates are required to provide two satisfactory references (including one to be the most recent employer) and a recent Basic Disclosure clearance. You must be able to provide evidence of your right to work in the UK before you start with us.
‘Previous Applicants need not apply’
Closing Date: 12 May 2025
Interview dates: TBC
Reservations Agent - Stirling employer: Hostelling Scotland
Contact Detail:
Hostelling Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent - Stirling
✨Tip Number 1
Familiarise yourself with Hostelling Scotland's mission and values. Understanding their commitment to providing a welcoming experience for guests will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling reservations and inquiries. Practising scenarios where you provide excellent service can prepare you for the types of interactions you'll have as a Reservations Agent.
✨Tip Number 3
Research the various products and services offered by Hostelling Scotland, such as food and beverage options and membership benefits. Being knowledgeable about these offerings will allow you to effectively promote them during your conversations with potential guests.
✨Tip Number 4
Network with current or former employees of Hostelling Scotland if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Reservations Agent position.
We think you need these skills to ace Reservations Agent - Stirling
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Reservations Agent position. Tailor your application to highlight how your skills and experiences align with these.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hostelling and customer service. Mention specific examples of how you've successfully handled reservations or customer inquiries in the past.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or reservations. Include metrics or achievements that demonstrate your ability to meet customer needs and enhance their experience.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hostelling Scotland
✨Know the Company
Before your interview, take some time to research Hostelling Scotland. Understand their mission, values, and the services they offer. This will help you align your answers with their ethos and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Reservations Agent, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've provided excellent customer service, resolved issues, or gone above and beyond to meet a customer's needs.
✨Be Ready to Discuss Sales Techniques
Since the role involves promoting products and maximising sales opportunities, think about how you can effectively sell services. Be prepared to discuss any previous sales experience and how you approach upselling or cross-selling.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the team, company culture, and expectations for the role. This shows your enthusiasm and helps you determine if the position is the right fit for you.
