At a Glance
- Tasks: Supervise hostel operations and enhance guest experiences in a vibrant environment.
- Company: Join the friendly team at Portree Youth Hostel, part of the Skye Group.
- Benefits: Live-in accommodation, employee discounts, pension, and holidays.
- Other info: Enjoy outdoor activities and a supportive team atmosphere.
- Why this job: Embrace adventure while helping guests explore the beauty of Scotland.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Accommodation: Live-in accommodation available (Note: a small weekly utility levy applies.) Are you interested in developing within our youth hostel, utilising your skills and experience to take your career further? With an adventurous spirit, are you able to help our guests discover and experience the real Scotland through hostelling with us whilst you too can enjoy the buzz of the outdoors taking advantage of hillwalking, climbing and many other outdoor activities right on your doorstep and explore amazing surroundings in your spare time?
We are recruiting a Duty Supervisor to complement our dedicated, friendly and professional team at Portree Youth Hostel, part of the Skye Group. Naturally a great communicator who loves to work as part of a team. Someone who can support and respect their colleagues, as some of the teams live in depending on location.
About the role
- Reporting to the Skye Group Manager, you will provide professional, efficient and effective day-to-day hostel supervision.
- Deliver a high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant.
- Enhance guest experience and exceed their expectations, including dealing with direct guest feedback in a professional manner.
- Take all reasonable steps to ensure the health, safety and security of the guests and visitors at all times.
- Assist the Group Manager in implementing strategic and operational plans, development priorities, statutory compliance, risk assessments, policies and procedures to achieve Hostelling Scotland’s charitable aims and objectives.
You will be part of a small team, which means successful candidates live and work closely with colleagues. It is therefore essential that all members are capable and willing to support and respect each other, maintaining team morale to create a positive environment for both guest and employee experience.
Suitable applicant will have:
- Worked successfully in a customer facing role in similar hospitality surroundings and a commitment to excellent customer service.
- Excellent, confident communication skill, verbally and in writing, dealing with people at all levels.
- Flexible and adaptable approach to work to changing workload and priorities during busy times.
We can offer:
- Membership of Hostelling Scotland.
- Employee Assistance Programme.
- Pension and holidays.
- Uniform provided.
- Access to many High Street discounts through the Salary Extras scheme.
Additional Information
A successful candidate is required to provide one satisfactory reference and a recent Basic Disclosure clearance. You must be able to provide evidence of your right to work in the UK before starting with us.
Please note: We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Duty Supervisor - Portree Youth Hostel employer: Hostelling Scotland
At Portree Youth Hostel, we pride ourselves on being an excellent employer that fosters a supportive and adventurous work culture. With live-in accommodation available, our team enjoys the stunning natural surroundings of Scotland while developing their careers in hospitality. We offer competitive benefits, including membership to Hostelling Scotland, an Employee Assistance Programme, and opportunities for personal growth, all within a friendly and dedicated team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Supervisor - Portree Youth Hostel
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hostelling Scotland. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hostelling Scotland
Don't be shy about reaching out to Hostelling Scotland directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Supervisor - Portree Youth Hostel
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hostelling Scotland and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hostelling Scotland
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
