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- Tasks: Supervise hostel operations and enhance guest experiences in a vibrant outdoor setting.
- Company: Join the friendly team at Portree Youth Hostel, part of the Skye Group.
- Benefits: Live-in accommodation, employee assistance programme, pension, and uniform provided.
- Why this job: Embrace adventure while helping guests discover the beauty of Scotland.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Enjoy a supportive team environment with opportunities for personal growth.
The predicted salary is between 8000 - 12000 £ per year.
Accommodation: Live-in accommodation available (Note: a small weekly utility levy applies.) Are you interested in developing within our youth hostel, utilising your skills and experience to take your career further? With an adventurous spirit, are you able to help our guests discover and experience the real Scotland through hostelling with us whilst you too can enjoy the buzz of the outdoors taking advantage of hillwalking, climbing and many other outdoor activities right on your doorstep and explore amazing surroundings in your spare time?
We are recruiting a Duty Supervisor to complement our dedicated, friendly and professional team at our Portree Youth Hostel, part of the Skye Group. Naturally a great communicator who loves to work as part of a team. Someone who can support and respect their colleagues, as some of the teams live in depending on location.
About the role: Reporting to the Skye Group Manager, you will:
- Provide professional, efficient and effective day-to-day hostel supervision.
- Deliver high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant.
- Enhance guest experience and exceed their expectations, including dealing with direct guests’ feedback in a professional manner.
- Take all reasonable steps to ensure the health and safety and security of the guests and visitors at all times.
- Assist the Group Manager in implementing strategic and operational plans, development priorities, statutory compliance, risk assessments, policies and procedures to achieve Hostelling Scotland’s charitable aims and objectives.
You will be part of a small team, which means successful candidates live and work closely with colleagues. It is therefore essential that all members are capable and willing to support and respect each other, maintaining team morale to create a positive environment for both guest and employee experience.
Suitable applicant will have:
- Worked successfully in a customer facing role in similar hospitality surroundings and commitment to excellent customer service.
- Excellent, confident communication skill, verbally and in writing, dealing with people at all levels.
- Flexible and adaptable approach to work to changing workload and priorities during busy times.
We can offer:
- Membership of Hostelling Scotland.
- Employee Assistance Programme.
- Pension and holidays.
- Uniform is provided.
Additional Information: A successful candidate is required to provide one satisfactory reference and a recent Basic Disclosure clearance. You must be able to provide evidence of your right to work in the UK before starting with us. Please note: We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Duty Supervisor - Portree YH employer: Hostelling Scotland
Contact Detail:
Hostelling Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Supervisor - Portree YH
✨Tip Number 1
Get to know the company! Research the Portree Youth Hostel and its values. When you walk in for your interview, show us that you’re not just another candidate but someone who genuinely cares about our mission and the guest experience.
✨Tip Number 2
Practice your communication skills! As a Duty Supervisor, you'll need to connect with guests and colleagues alike. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Be ready to showcase your adaptability! We love team players who can think on their feet. Prepare examples of how you've successfully managed changing workloads or dealt with unexpected challenges in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at the Portree Youth Hostel!
We think you need these skills to ace Duty Supervisor - Portree YH
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see how your adventurous spirit aligns with our mission to help guests experience the real Scotland!
Tailor Your Experience: Make sure to highlight any relevant customer-facing roles you've had in the past. We’re looking for candidates who can demonstrate their commitment to excellent service and effective communication skills.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hostelling Scotland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Duty Supervisor role and its responsibilities. Familiarise yourself with the job description, especially the emphasis on guest experience and team support. This will help you articulate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
As a great communicator, it’s essential to demonstrate this during your interview. Practice clear and confident responses to common questions, and be ready to discuss how you’ve effectively communicated in past roles. Remember, they want someone who can engage with guests and colleagues alike!
✨Emphasise Teamwork and Adaptability
Since the role involves working closely with a small team, highlight your ability to collaborate and support others. Share examples of how you’ve adapted to changing workloads or priorities in previous jobs, showcasing your flexibility and commitment to maintaining team morale.
✨Prepare Questions About the Hostel Experience
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the hostel’s approach to guest experience or team dynamics. This shows your genuine interest in the role and helps you assess if it’s the right fit for you too!
