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- Tasks: Manage daily hostel operations and enhance guest experiences in a stunning location.
- Company: Join a non-profit charity dedicated to providing memorable experiences in Scotland.
- Benefits: Live-in accommodation, competitive pay, employee perks, and career development opportunities.
- Why this job: Work in the heart of nature while making a positive impact on guests' adventures.
- Qualifications: Great communication skills and a passion for teamwork are essential.
- Other info: Enjoy a vibrant community atmosphere and explore the beautiful Scottish landscape.
The predicted salary is between 10 - 15 £ per hour.
Job Reference: CLODS043
Position: Duty Supervisor
Location: Cairngorm Lodge Youth Hostel, (PH22 1QY)
Contract: Fixed Term Contract, Provisional start date 16/Mar/2026 until 01/Nov/2026
Hours per week: 37.5 Hours
Salary: £12.82/hr
Accommodation: This is a Live In position, (Note: a small weekly utility levy applies.)
Do you enjoy outdoor activities and exploring your surroundings in your spare time? From cities to islands, beaches to hills or mountains and all points in between, our youth hostels provide the perfect base for field trips, activity breaks or cultural tours. Hostelling is open to all. We are a non-profit charity, and we take our responsibilities seriously, helping guests of all ages and backgrounds to discover and experience all that is Scotland.
As a Duty Supervisor at our Cairngorm Lodge Youth Hostel, you will live and work in the heart of the National Park. This is a role offering career development. Naturally a great communicator who loves to work as part of a team. Someone who can support and respect their colleagues, as some of the teams live in depending on location.
About the role:
- Reporting to our Cairngorm Manager, you will provide professional, efficient and effective day-to-day hostel management.
- Deliver high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant, and maintained.
- Enhance guest experience and exceed their expectations, including dealing with guests feedback and complaints in a timely and professional manner.
- Take all reasonable steps to ensure the health and safety and security of the guests, employees, volunteers and visitors at all times.
- Assist the Group Manager and Hostel Manager in implementing strategic and operational plans, development priorities, statutory compliance, risk assessments, policies and procedures to achieve Hostelling Scotland’s charitable aims and objectives.
- With guidance from the Group Manager and Hostel Manager, assist in the marketing, promotion and development of the hostel to maximise the potential annual accommodation, food, beverage and other hostel sales income, thus safeguarding the financial viability of the hostel.
- Actively and positively foster and maintain good local community relations and work in partnership with affiliated and community organisations to promote Hostelling Scotland and its Charitable objectives.
- Maintain the highest standards of uniform, personal presentation and hygiene protocols in accordance with Hostelling Scotland’s relevant Standing Operating Procedures.
In return we offer:
- Membership of Hostelling Scotland - so you too can enjoy the wonderful locations of our hostels and experience the great service that our guests receive when it is your time away from work.
- Employee Assistance Programme
- Pension and holidays
- Uniform is provided
Additional Information:
- A successful candidate is required to provide one satisfactory reference and a recent Basic Disclosure clearance.
- You must be able to provide evidence of your right to work in the UK before starting with us.
Closing Date: 14th February 2026
Interview: TBC
Please note: We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Duty Supervisor - Cairngorm Lodge YH - Live In Available - Aviemore, Highland in London employer: Hostelling Scotland
Contact Detail:
Hostelling Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Supervisor - Cairngorm Lodge YH - Live In Available - Aviemore, Highland in London
✨Tip Number 1
Get to know the company! Research Hostelling Scotland and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences that showcase your problem-solving skills and teamwork. This will help you shine during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Cairngorm Lodge.
We think you need these skills to ace Duty Supervisor - Cairngorm Lodge YH - Live In Available - Aviemore, Highland in London
Some tips for your application 🫡
Show Your Passion for the Outdoors: Make sure to highlight your love for outdoor activities and how it aligns with our mission at Cairngorm Lodge. We want to see your enthusiasm for exploring Scotland's beautiful landscapes!
Tailor Your Application: Take a moment to customise your application to reflect the specific skills and experiences that match the Duty Supervisor role. We appreciate when candidates show they understand what we’re all about!
Be Professional Yet Approachable: In your written application, strike a balance between professionalism and friendliness. We’re looking for someone who can communicate effectively and connect with guests and colleagues alike.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Cairngorm Lodge.
How to prepare for a job interview at Hostelling Scotland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Supervisor at Cairngorm Lodge. Familiarise yourself with the key tasks like managing day-to-day operations and enhancing guest experiences. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Duty Supervisor, you'll need to be a great communicator. Prepare examples from your past experiences where you've effectively communicated with guests or team members. Highlight how you handled feedback or complaints professionally, as this is crucial for maintaining high service standards.
✨Demonstrate Team Spirit
This role requires someone who can work well within a team. Think of instances where you've collaborated successfully with others, especially in challenging situations. Emphasise your ability to support colleagues and foster a positive working environment, which is essential for a live-in position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hostel's community relations or how they implement their charitable objectives. This shows your enthusiasm for the role and helps you gauge if the workplace aligns with your values.
