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- Tasks: Manage daily operations at a vibrant youth hostel and enhance guest experiences.
- Company: Join Hostelling Scotland, a non-profit charity dedicated to welcoming all adventurers.
- Benefits: Enjoy competitive pay, pension, holidays, and a supportive work environment.
- Why this job: Be an ambassador for Scotland while enjoying outdoor activities in your free time.
- Qualifications: Passion for hospitality and teamwork; experience is a plus but not essential.
- Other info: Great opportunity for career growth in hospitality management.
The predicted salary is between 27800 - 27800 £ per year.
Join our team, with an adventurous spirit, to help our guests discover and experience the real Scotland through hostelling with us whilst you can also enjoy hillwalking, climbing and many other outdoor activities and explore amazing surroundings in your spare time.
Hostelling is open to all. We are a non-profit charity, and we take our responsibilities seriously, helping guests of all ages and backgrounds to discover and experience all that is Scotland.
Working with Hostelling Scotland is more than just a job. Become an Ambassador for Scotland and make a difference!
We are recruiting a Duty Supervisor to join our dedicated, friendly and professional team at our Inverness Youth Hostel, part of the Inverness Group. This role is suitable for someone who wishes to progress their career in hospitality management, assisting in running a busy city hostel.
About The RoleReporting to Inverness Group Manager, you will:
- Provide professional, efficient and effective day-to-day hostel management.
- Deliver high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant, and maintained.
- Enhance guest experience and exceed their expectations, including dealing with guests feedback and complaints in a timely and professional manner.
- Take all reasonable steps to ensure the health and safety and security of the guests, employees, volunteers and visitors at all times.
- Assist the Group Manager and Duty Manager in implementing strategic and operational plans, development priorities, statutory compliance, risk assessments, policies and procedures to achieve Hostelling Scotland’s charitable aims and objectives.
- With guidance from the Group Manager and Duty Manager, assist in the marketing, promotion and development of the hostel to maximise the potential annual accommodation, food, beverage and other hostel sales income, thus safeguarding the financial viability of the hostel.
- Actively and positively foster and maintain good local community relations and work in partnership with affiliated and community organisations to promote Hostelling Scotland and its Charitable objectives.
- Maintain the highest standards of uniform, personal presentation and hygiene protocols in accordance with Hostelling Scotland’s relevant Standing Operating Procedures.
You will be part of a small team, which means successful candidates live and work closely with colleagues. It is therefore essential that all members are capable and willing to support and respect each other, maintaining team morale to create a positive environment for both guest and employee experience.
We Can Offer- Membership of Hostelling Scotland
- Employee Assistance Programme
- Pension and holidays
- Uniform is provided
A successful candidate is required to provide one satisfactory reference and a recent Basic Disclosure clearance. You must be able to provide evidence of your right to work in the UK before starting with us.
How To ApplyIf you would like to join us, please visit our website and apply online and to learn about how we process job applicants’ information.
Closing Date: 10th April 2026
Interview: TBC
Duty Supervisor - Inverness Youth Hostel employer: Hostelling Scotland
Contact Detail:
Hostelling Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Supervisor - Inverness Youth Hostel
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hostelling Scotland. Understand their mission and values, and think about how you can contribute to their goals. This will show that you're genuinely interested in the role and not just another candidate.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to hospitality management and guest experience. Think of examples from your past experiences that highlight your skills and how you’ve handled challenges. We want to see your personality shine through!
✨Tip Number 3
Dress the part! Make sure you present yourself well during the interview. A smart appearance shows professionalism and respect for the role. Plus, it sets a positive tone for the conversation!
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Remember, we’re all about making connections!
We think you need these skills to ace Duty Supervisor - Inverness Youth Hostel
Some tips for your application 🫡
Show Your Passion for Hostelling: When writing your application, let your enthusiasm for hostelling and the outdoors shine through. We want to see that adventurous spirit in you, so share any relevant experiences or stories that highlight your love for Scotland and its beautiful landscapes.
Tailor Your Application: Make sure to customise your application to fit the Duty Supervisor role. Highlight your management skills and any experience in hospitality. We’re looking for someone who can enhance guest experiences, so mention any relevant achievements that demonstrate your ability to exceed expectations.
Be Professional Yet Approachable: While we want to see your personality, it’s important to maintain a professional tone in your written application. Use clear language and structure your application well. Remember, you’ll be part of a team, so showing that you can communicate effectively is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re following the correct process. Plus, you can find more information about the role and our values there, which can help you tailor your application even further.
How to prepare for a job interview at Hostelling Scotland
✨Know the Hostel Inside Out
Before your interview, make sure you research Inverness Youth Hostel thoroughly. Familiarise yourself with its services, guest reviews, and any recent news. This will not only show your genuine interest but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Team Spirit
As a Duty Supervisor, you'll be part of a small team. Be ready to discuss your previous experiences working in teams, highlighting how you support and uplift your colleagues. Share specific examples of how you've maintained morale and created a positive environment in past roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints or safety issues. Think of scenarios where you successfully handled difficult situations and be prepared to explain your thought process and actions taken.
✨Demonstrate Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Talk about why you love working in this field and how you can contribute to making guests' experiences memorable. Mention any relevant outdoor activities you enjoy, as this aligns with the adventurous spirit of the hostel.