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- Tasks: Manage a youth hostel, ensuring excellent guest experiences and safety.
- Company: Join Hostelling Scotland, a non-profit charity focused on community and adventure.
- Benefits: Live-in accommodation, competitive salary, pension, and employee assistance programme.
- Why this job: Embrace the outdoors while making a difference in guests' lives.
- Qualifications: Experience in hospitality management and strong customer service skills.
- Other info: Remote location with shared facilities; perfect for outdoor enthusiasts.
The predicted salary is between 30000 - 42000 £ per year.
Location: Glen Affric Youth Hostel (Allt Beithe, Glen Affric, Cannich, IV4 7ND)
Contract: Fixed Term Contract, 16/Mar/2026 until 25/Sep/2026
Hours Per Week: 40.00 Hours (Working 4 weeks on with 2 weeks off)
Salary: Competitive
Accommodation: This is a live-in position.
Are you interested in running a youth hostel, with an adventurous spirit, to help our guests discover and experience the real Scotland through hostelling with us whilst you too can enjoy the buzz of the outdoors taking advantage of hillwalking, climbing and many other outdoor activities right on your doorstep and explore amazing surroundings in your spare time?
As a non-profit charity with people and communities at our heart, we also give people, who otherwise wouldn’t have the opportunity, the chance of a well-needed break to explore and experience Scotland or to develop their skills for life, learning and work through our youth programmes.
Working with Hostelling Scotland is more than just a job. Join our team to become an Ambassador for Scotland and make a difference!
We are currently seeking a self-motivated and enthusiastic individual with commitment to provide excellent customer service at our Glen Affric Youth Hostel, surrounded by breath-taking mountains and wonderful scenery.
About the role
- Reporting to the Inverness Group Manager, you will:
- Provide professional, efficient and effective day-to-day business hostel management.
- Deliver high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant, and maintained.
- Enhance guest experience and exceed their expectations, including dealing with direct guests feedback in a professional manner.
- Take all reasonable steps to ensure the health and safety and security of the guests and visitors at all times.
- Implement strategic and operational plans, development priorities, statutory compliance, risk assessments, policies and procedures to achieve Hostelling Scotland’s charitable aims and objectives.
Suitable applicant will have
- Worked successfully in a customer-facing role with experience of managing a small team in similar hospitality surroundings and commitment to excellent customer service.
- Excellent, confident communication skills, verbally and in writing, dealing with people at all levels.
- High degree of understanding of health and safety at work and practical experience of implementation, monitoring and developing best practice.
- Business acumen including financial and budget management.
- Excellent understanding of relevant data protection protocol.
- Understanding hostel asset management and contracts and contractor management.
- Flexible and adaptable approach to work to changing workload and priorities during busy times.
Additional Information
- Due to the remoteness (nearest village 7 miles) the post holder will not have access to local shop facilities and should be prepared to self-manage within this time.
- To be self-sufficient and able to adapt to a pattern of concentrated work.
- Due to the remoteness of the location, there is no phone or wifi coverage.
- Live accommodation is provided; however, kitchen and bathroom facilities are shared with guests.
- All successful candidates are required to provide one satisfactory reference and a recent Basic Disclosure clearance.
- You must be able to present evidence of your right to work in the UK prior to starting with us.
We can offer Membership of Hostelling Scotland, Employee Assistance Programme, Pension and holidays. Uniform is provided.
Hostel Manager - Accommodation Available - Beauly, Highland employer: Hostelling Scotland
Contact Detail:
Hostelling Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hostel Manager - Accommodation Available - Beauly, Highland
✨Tip Number 1
Get to know the hostel scene! Visit local hostels, chat with managers, and understand what makes a great guest experience. This will not only help you stand out but also give you insights into what the role truly entails.
✨Tip Number 2
Network like a pro! Attend hospitality events or join online forums related to hostelling. Connecting with others in the industry can lead to job opportunities and valuable advice that could help you land that perfect position.
✨Tip Number 3
Show off your passion for the outdoors! Since this role is all about helping guests explore Scotland, share your own adventures and experiences in your interviews. It’ll show that you’re not just a manager, but a true ambassador for the region.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in working with us. Make sure to highlight your customer service skills and any relevant experience in your application to catch our eye.
We think you need these skills to ace Hostel Manager - Accommodation Available - Beauly, Highland
Some tips for your application 🫡
Show Your Passion for Hostelling: When writing your application, let your enthusiasm for hostelling and the outdoors shine through. We want to see how your adventurous spirit aligns with our mission to help guests experience the real Scotland.
Highlight Relevant Experience: Make sure to detail any previous experience in hospitality or customer service roles. We’re looking for someone who has managed a team and can provide excellent service, so share those stories that showcase your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is easy to understand. This will reflect your ability to communicate effectively with guests.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Glen Affric Youth Hostel.
How to prepare for a job interview at Hostelling Scotland
✨Know Your Hostel Inside Out
Before the interview, make sure you research Glen Affric Youth Hostel thoroughly. Understand its unique features, the surrounding area, and the types of guests it attracts. This will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in providing an exceptional experience for visitors.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you went above and beyond to meet a guest's needs or resolved a difficult situation. This is crucial for a Hostel Manager role, as you'll need to ensure every guest feels welcome and valued.
✨Demonstrate Your Leadership Style
As a potential manager, it's important to convey your leadership style during the interview. Be ready to discuss how you motivate and manage a team, especially in a hospitality setting. Share specific instances where you've successfully led a team or improved team dynamics, as this will highlight your suitability for the role.
✨Understand Health and Safety Protocols
Given the importance of health and safety in a hostel environment, brush up on relevant regulations and best practices. Be prepared to discuss how you would implement and monitor these protocols to ensure the safety of both guests and staff. This knowledge will show that you take the responsibility seriously and are ready to maintain a safe environment.
