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- Tasks: Supervise hostel operations, ensuring a welcoming and safe environment for guests.
- Company: Join Hostelling Scotland, a non-profit charity dedicated to enriching guest experiences.
- Benefits: Competitive pay, employee assistance programme, pension, and uniform provided.
- Other info: Work closely with a supportive team in a vibrant community setting.
- Why this job: Be an ambassador for Scotland while enjoying outdoor adventures in your free time.
- Qualifications: Strong communication skills and a passion for hospitality management.
The predicted salary is between 27800 - 27800 £ per year.
Job Reference: INVDS067
Position: Duty Supervisor
Location: Inverness Youth Hostel (IV2 3QB)
Contract: Fixed Term, Start ASAP until 01/Nov/2026
Hours per week: 37.50
Salary: £13.45 Per Hour
Accommodation: This is a live out position.
Join our team, with an adventurous spirit, to help our guests discover and experience the real Scotland through hostelling with us whilst you can also enjoy hillwalking, climbing and many other outdoor activities and explore amazing surroundings in your spare time. Hostelling is open to all. We are a non-profit charity, and we take our responsibilities seriously, helping guests of all ages and backgrounds to discover and experience all that is Scotland. Working with Hostelling Scotland is more than just a job. Become an Ambassador for Scotland and make a difference!
We are recruiting a Duty Supervisor to join our dedicated, friendly and professional team at our Inverness Youth Hostel, part of the Inverness Group. This role is suitable for someone who wishes to progress their career in hospitality management, assisting in running a busy city hostel.
About the role:
- Reporting to Inverness Group Manager, you will provide professional, efficient and effective day-to-day hostel management.
- Deliver high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant, and maintained.
- Enhance guest experience and exceed their expectations, including dealing with guests feedback and complaints in a timely and professional manner.
- Take all reasonable steps to ensure the health and safety and security of the guests, employees, volunteers and visitors at all times.
- Assist the Group Manager and Duty Manager in implementing strategic and operational plans, development priorities, statutory compliance, risk assessments, policies and procedures to achieve Hostelling Scotland’s charitable aims and objectives.
- With guidance from the Group Manager and Duty Manager, assist in the marketing, promotion and development of the hostel to maximise the potential annual accommodation, food, beverage and other hostel sales income, thus safeguarding the financial viability of the hostel.
- Actively and positively foster and maintain good local community relations and work in partnership with affiliated and community organisations to promote Hostelling Scotland and its Charitable objectives.
- Maintain the highest standards of uniform, personal presentation and hygiene protocols in accordance with Hostelling Scotland’s relevant Standing Operating Procedures.
You will be part of a small team, which means successful candidates live and work closely with colleagues. It is therefore essential that all members are capable and willing to support and respect each other, maintaining team morale to create a positive environment for both guest and employee experience.
We can offer:
- Membership of Hostelling Scotland
- Employee Assistance Programme
- Pension and holidays
- Uniform is provided
Additional Information:
A successful candidate is required to provide one satisfactory reference and a recent Basic Disclosure clearance. You must be able to provide evidence of your right to work in the UK before starting with us.
Duty Supervisor - Inverness Youth Hostel - Inverness, Highland employer: Hostelling Scotland
Contact Detail:
Hostelling Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Supervisor - Inverness Youth Hostel - Inverness, Highland
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Duty Supervisor role.
✨Tip Number 2
Be ready for an informal chat! Sometimes, employers prefer to meet candidates for a quick coffee or a casual chat before the formal interview. Brush up on your conversational skills and be prepared to showcase your passion for hostelling.
✨Tip Number 3
Show off your personality! When you get the chance to meet the team, let your enthusiasm for the role shine through. Share your love for Scotland and how you can enhance the guest experience at the hostel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Hostelling Scotland.
We think you need these skills to ace Duty Supervisor - Inverness Youth Hostel - Inverness, Highland
Some tips for your application 🫡
Show Your Passion for Hostelling: When writing your application, let your enthusiasm for hostelling and the outdoors shine through. We want to see how you connect with our mission of helping guests experience the real Scotland!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Duty Supervisor role. Highlight relevant experience in hospitality management and any skills that align with our values at Hostelling Scotland.
Be Professional Yet Approachable: While we love a friendly vibe, remember to keep your application professional. Use clear language and structure your application well, so it’s easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hostelling Scotland
✨Know the Hostel Inside Out
Before your interview, make sure you research the Inverness Youth Hostel thoroughly. Familiarise yourself with its services, guest reviews, and any recent news. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Duty Supervisor, you'll be dealing with guests daily. Prepare examples of how you've handled customer feedback or complaints in the past. Highlight your ability to maintain a welcoming atmosphere and ensure guest satisfaction.
✨Demonstrate Team Spirit
Since you'll be working closely with a small team, it's crucial to convey your teamwork skills. Share experiences where you've collaborated successfully with others, and emphasise your commitment to maintaining a positive work environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as a Duty Supervisor and how you would handle them. This shows you're proactive and ready to tackle the role head-on.