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- Tasks: Supervise daily hostel operations and enhance guest experiences in a vibrant environment.
- Company: Join Hostelling Scotland, a non-profit charity dedicated to welcoming all guests.
- Benefits: Enjoy competitive pay, employee assistance, pension, and provided uniform.
- Why this job: Be an ambassador for Scotland while enjoying outdoor adventures in your free time.
- Qualifications: Strong communication skills and a passion for hospitality management.
- Other info: Work closely with a supportive team and build community relations.
The predicted salary is between 27800 - 27800 £ per year.
Job Reference: INVDS067
Position: Duty Supervisor
Location: Inverness Youth Hostel (IV2 3QB)
Contract: Fixed Term, Start ASAP until 01/Nov/2026
Hours per week: 37.50
Salary: £13.45 Per Hour
Accommodation: This is a live out position.
Join our team, with an adventurous spirit, to help our guests discover and experience the real Scotland through hostelling with us whilst you can also enjoy hillwalking, climbing and many other outdoor activities and explore amazing surroundings in your spare time. Hostelling is open to all. We are a non-profit charity, and we take our responsibilities seriously, helping guests of all ages and backgrounds to discover and experience all that is Scotland. Working with Hostelling Scotland is more than just a job. Become an Ambassador for Scotland and make a difference!
We are recruiting a Duty Supervisor to join our dedicated, friendly and professional team at our Inverness Youth Hostel, part of the Inverness Group. This role is suitable for someone who wishes to progress their career in hospitality management, assisting in running a busy city hostel.
About the role:
- Reporting to Inverness Group Manager, you will provide professional, efficient and effective day-to-day hostel management.
- Deliver high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant, and maintained.
- Enhance guest experience and exceed their expectations, including dealing with guests feedback and complaints in a timely and professional manner.
- Take all reasonable steps to ensure the health and safety and security of the guests, employees, volunteers and visitors at all times.
- Assist the Group Manager and Duty Manager in implementing strategic and operational plans, development priorities, statutory compliance, risk assessments, policies and procedures to achieve Hostelling Scotland’s charitable aims and objectives.
- With guidance from the Group Manager and Duty Manager, assist in the marketing, promotion and development of the hostel to maximise the potential annual accommodation, food, beverage and other hostel sales income, thus safeguarding the financial viability of the hostel.
- Actively and positively foster and maintain good local community relations and work in partnership with affiliated and community organisations to promote Hostelling Scotland and its Charitable objectives.
- Maintain the highest standards of uniform, personal presentation and hygiene protocols in accordance with Hostelling Scotland’s relevant Standing Operating Procedures.
You will be part of a small team, which means successful candidates live and work closely with colleagues. It is therefore essential that all members are capable and willing to support and respect each other, maintaining team morale to create a positive environment for both guest and employee experience.
We can offer:
- Membership of Hostelling Scotland
- Employee Assistance Programme
- Pension and holidays
- Uniform is provided
Additional Information:
A successful candidate is required to provide one satisfactory reference and a recent Basic Disclosure clearance. You must be able to provide evidence of your right to work in the UK before starting with us.
Locations
Duty Supervisor - Inverness Youth Hostel - Inverness, Highland employer: Hostelling Scotland
Contact Detail:
Hostelling Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Supervisor - Inverness Youth Hostel - Inverness, Highland
✨Tip Number 1
Get to know the hostel vibe! Before your interview, pop by the Inverness Youth Hostel and soak in the atmosphere. Chat with staff and guests if you can; it’ll give you a feel for the place and help you tailor your answers to show you’re a perfect fit.
✨Tip Number 2
Show off your passion for hospitality! When you’re chatting with the interviewers, share stories about your experiences in customer service or any outdoor adventures you've had. This will highlight your enthusiasm for the role and the values of Hostelling Scotland.
✨Tip Number 3
Prepare some questions! Think about what you want to know about the team or the hostel’s community involvement. Asking thoughtful questions shows you’re genuinely interested and ready to contribute to the positive environment they’re fostering.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Duty Supervisor - Inverness Youth Hostel - Inverness, Highland
Some tips for your application 🫡
Show Your Passion for Hostelling: When writing your application, let your enthusiasm for hostelling and the outdoors shine through. We want to see that adventurous spirit in you, so share any relevant experiences that highlight your love for Scotland and its beautiful landscapes.
Tailor Your Application: Make sure to customise your application to fit the Duty Supervisor role. Highlight your management skills and any experience in hospitality. We’re looking for someone who can enhance guest experiences, so mention any relevant achievements or feedback you've received in past roles.
Be Professional Yet Approachable: While we appreciate a friendly tone, remember to keep it professional. Use clear language and structure your application well. This shows us that you can communicate effectively, which is key in managing a busy hostel environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Hostelling Scotland.
How to prepare for a job interview at Hostelling Scotland
✨Know the Hostel Inside Out
Before your interview, make sure you research the Inverness Youth Hostel thoroughly. Familiarise yourself with its services, guest reviews, and any recent news. This will not only show your genuine interest but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Team Spirit
Since this role involves working closely with a small team, be prepared to discuss your teamwork skills. Share examples of how you've supported colleagues in previous roles and how you maintain a positive environment. Highlighting your ability to foster good relationships will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
As a Duty Supervisor, you'll need to handle guest feedback and complaints effectively. Think of specific instances where you've resolved issues in a professional manner. This will illustrate your capability to manage challenges and ensure guest satisfaction, which is crucial for this position.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through during the interview. Talk about why you want to work in hostelling and how you can contribute to the mission of Hostelling Scotland. Your passion can set you apart from other candidates and show that you're committed to making a difference.