At a Glance
- Tasks: Lead a team to create unforgettable experiences for guests at our Edinburgh hostel.
- Company: Join Hostelling Scotland, a non-profit charity dedicated to welcoming all visitors to Scotland.
- Benefits: Enjoy a competitive salary, employee membership perks, and time off to explore Scotland.
- Other info: Physical fitness is needed for hands-on tasks; training provided for food safety and licensing.
- Why this job: Make a real impact on visitors' experiences while enjoying a vibrant work culture.
- Qualifications: Experience in hospitality management, excellent customer service skills, and a sense of humour required.
The predicted salary is between 30000 - 42000 £ per year.
Edinburgh Central General Manager
Edinburgh Central Youth Hostel
Permanent, Start Date: ASAP
40 hours per week
£Competitive, plus benefits
If you read this ad, feel you have the skills to meet the challenge then we would love to hear from you. This role is not for the faint hearted, an adventurous spirit is essential.
Hostelling is open to all. We are a non-profit charity and we take our responsibilities seriously, helping guests of all ages and backgrounds to discover and experience all that is Scotland.
Hostelling work is not easy and this is more than a job, you are an Ambassador for Scotland and you can make a difference to every visitor, no matter their age or background.
At Hostelling Scotland we all work hard as our guests experience is our number one priority, however, work is work and time off is time off. This means that you also have the opportunity to rest, relax and enjoy all that surrounds us working and living in Scotland.
As General Manager, use your leadership and team building skills to ensure that your team is working together to ensure the quality and service that your guests receive exceeds their expectations and they want to leave your team amazing reviews and tell everyone that will listen what a wonderful time they had staying in your hostel while visiting Scotland.
Day to day you will manage your team to help them be the best that they can be while running a great hostel, and therefore you are responsible for the management of your teams end to end. Don\'t worry, you report to the Operations Manager, and they are always at the end of a phone to help you, and will visit you regularly to support all the wonderful work that you and your team are doing. Remember, there will be some days you may need to muck in and support them with change overs, therefore some degree of physical fitness is required.
Income is important and we are keen for you to continue reviewing hostel services, managing bookings and putting forward proposals as to how we can increase revenue in our hostels.
Many of our hostels are not just self-catering we also provide food and drinks in our cafes or restaurants. We therefore require you to have the appropriate food safety and personal licence training, however, don\'t worry if you don\'t, we will make sure the successful candidate has all training in place as part of induction.
Here is what we think you need to be a great General Manager:
- can provide evidence of working at manager level in hospitality or similar environment
- can demonstrate amazing customer service skills
- have experience of managing budgets
- confidence directing contractors
- strong evidence of managing teams
- able to build great relations and be involved with the communities that surround our hostels
- a great sense of humour and happy to work alongside the team when needed
- able to complete and provide evidence of basic Disclosure Scotland clearance
- able to provide evidence of right to work in the UK
- have a UK drivers licence and own vehicle
In return we offer a competitive salary and employee membership of Hostelling Scotland, so you too can enjoy the wonderful locations of our hostels and experience the great service that our guests receive when it is your time off work.
If this sounds like you then please head over to our website for the full job description and either complete the application form or submit your CV. Please also include details of your salary expectations.
Closing date: Monday 15th September 2025
Face to face Interviews: TBC
Edinburgh General Manager - Edinburgh Central Youth Hostel employer: Hostelling Scotland
At Hostelling Scotland, we pride ourselves on being more than just a workplace; we are a community dedicated to providing exceptional experiences for our guests while fostering a supportive and adventurous work environment. As the General Manager at Edinburgh Central Youth Hostel, you will not only lead a passionate team but also enjoy the unique opportunity to explore Scotland during your time off, all while contributing to a non-profit charity that values inclusivity and personal growth. With competitive benefits and a commitment to employee development, we invite you to join us in making a difference in the lives of visitors from all walks of life.
StudySmarter Expert Advice🤫
We think this is how you could land Edinburgh General Manager - Edinburgh Central Youth Hostel
✨Tip Number 1
Familiarise yourself with the local area and the unique aspects of Edinburgh that make it a great destination for hostellers. This knowledge will not only help you in interviews but also demonstrate your passion for the role and the community.
✨Tip Number 2
Network with current or former employees of Hostelling Scotland. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams in the past. Highlight your leadership style and how it aligns with creating a positive guest experience, as this is crucial for the General Manager role.
✨Tip Number 4
Showcase your understanding of budget management and revenue generation strategies. Be ready to share ideas on how you could enhance the hostel's services and increase bookings, as this will demonstrate your proactive approach to the role.
We think you need these skills to ace Edinburgh General Manager - Edinburgh Central Youth Hostel
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the General Manager position. Highlight key skills such as leadership, customer service, and team management in your application.
Tailor Your CV:Customise your CV to reflect your experience in hospitality management. Include specific examples of how you've successfully managed teams, budgets, and customer relations in previous roles.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hostelling and Scotland. Mention your adventurous spirit and how you can contribute to enhancing guest experiences at the hostel.
Include Salary Expectations:As requested in the job ad, be sure to include your salary expectations in your application. This shows that you have considered the role seriously and are clear about your worth.
How to prepare for a job interview at Hostelling Scotland
✨Show Your Leadership Skills
As a General Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, highlighting your approach to team building and conflict resolution.
✨Emphasise Customer Service Experience
This role is all about providing an exceptional experience for guests. Be ready to discuss specific instances where you've gone above and beyond for customers, showcasing your commitment to outstanding service.
✨Know Your Numbers
Understanding budgets and revenue management is crucial. Brush up on your financial knowledge and be prepared to discuss how you've managed budgets or increased revenue in previous roles.
✨Be Ready to Muck In
The job may require you to get hands-on with daily operations. Share your willingness to support your team in various tasks, demonstrating your adaptability and teamwork spirit.
